18 Questions
Which of the following is NOT a component of assertive body language?
imitating the interlocutor's movements
What is the purpose of the 'broken record' technique in assertiveness training?
To repeat the assertive message persistently
What is the primary function of non-verbal communication?
Understanding and conveying emotions
Which type of question encourages the interlocutor to express their thoughts and feelings?
Open question
Which of the following is NOT a component of non-verbal behavior?
Word choice
Which function of non-verbal communication involves expressing emotions or feelings?
Expressing emotions or feelings
Which type of question encourages a more detailed response?
Open questions
What is the best way to demonstrate active listening?
Paraphrasing and summarizing
Which kinetic sign in non-verbal communication indicates attentiveness and interest?
Maintaining direct eye contact
Which non-verbal cue is an example of a kinetic sign?
Gestures
Which type of listening involves paying full attention to the speaker, without interruption or judgment?
Active listening
What type of communication style is characterized by avoiding conflicts?
Passive style
What is the main difference between open and closed questions?
Open questions allow for a variety of answers, while closed questions have a specific answer.
Which type of listening requires active participation and involves understanding, evaluating, and responding to the speaker?
Active listening
What are two indicators of insufficient listening?
Paying attention to other things
In non-verbal communication, which sign involves gestures, facial expressions, body language, and eye contact?
Kinetic signs
Which of the following is a function of non-verbal communication?
Expressing feelings and emotions
What is the synonym for assertiveness based on the text?
Self-affirming behavior
Study Notes
Goals of Communication
- The goal of communication is understanding
- It is not about influencing or manipulating others
Empathy
- Empathy is placing oneself in the patient's psychological framework
- It is not about loving or finding others likable, or understanding patients' behavior
Judgements
- Judgements can be assessed as negative, positive, or neutral
Communication Styles
- There are three types of communication styles: passive, assertive, and aggressive
- Assertive style implies spontaneity, sincerity, and self-reliance
Assertiveness
- The basic rule of assertiveness is: I have the right to fight for myself as long as I don't endanger others
- Assertiveness implies expressing emotions, attitudes, and opinions without jeopardizing others' rights
- A synonym for assertiveness is self-affirming behavior
Reasons for Non-Assertive Behaviour
- Three reasons for the absence of assertive behavior in people are:
- They have never learned to be assertive
- They have a negative view of themselves
- They are afraid of the reactions of others
Listening
- There are three types of listening: passive, semi-passive, and active
- Indicators of insufficient listening include:
- Not paying attention to others
- Interrupting someone else's speech
Interpersonal Relationships
- Interpersonal relationships can be emotionally equal and professional
- Emotional relationships are characterized by "I" speech
Test your knowledge on types of listening such as passive, semi-passive, and active, as well as indicators of insufficient listening. Identify synonyms for assertiveness in this quiz.
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