Podcast
Questions and Answers
Which of the following is NOT a component of assertive body language?
Which of the following is NOT a component of assertive body language?
What is the purpose of the 'broken record' technique in assertiveness training?
What is the purpose of the 'broken record' technique in assertiveness training?
What is the primary function of non-verbal communication?
What is the primary function of non-verbal communication?
Which type of question encourages the interlocutor to express their thoughts and feelings?
Which type of question encourages the interlocutor to express their thoughts and feelings?
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Which of the following is NOT a component of non-verbal behavior?
Which of the following is NOT a component of non-verbal behavior?
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Which function of non-verbal communication involves expressing emotions or feelings?
Which function of non-verbal communication involves expressing emotions or feelings?
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Which type of question encourages a more detailed response?
Which type of question encourages a more detailed response?
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What is the best way to demonstrate active listening?
What is the best way to demonstrate active listening?
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Which kinetic sign in non-verbal communication indicates attentiveness and interest?
Which kinetic sign in non-verbal communication indicates attentiveness and interest?
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Which non-verbal cue is an example of a kinetic sign?
Which non-verbal cue is an example of a kinetic sign?
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Which type of listening involves paying full attention to the speaker, without interruption or judgment?
Which type of listening involves paying full attention to the speaker, without interruption or judgment?
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What type of communication style is characterized by avoiding conflicts?
What type of communication style is characterized by avoiding conflicts?
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What is the main difference between open and closed questions?
What is the main difference between open and closed questions?
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Which type of listening requires active participation and involves understanding, evaluating, and responding to the speaker?
Which type of listening requires active participation and involves understanding, evaluating, and responding to the speaker?
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What are two indicators of insufficient listening?
What are two indicators of insufficient listening?
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In non-verbal communication, which sign involves gestures, facial expressions, body language, and eye contact?
In non-verbal communication, which sign involves gestures, facial expressions, body language, and eye contact?
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Which of the following is a function of non-verbal communication?
Which of the following is a function of non-verbal communication?
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What is the synonym for assertiveness based on the text?
What is the synonym for assertiveness based on the text?
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Study Notes
Goals of Communication
- The goal of communication is understanding
- It is not about influencing or manipulating others
Empathy
- Empathy is placing oneself in the patient's psychological framework
- It is not about loving or finding others likable, or understanding patients' behavior
Judgements
- Judgements can be assessed as negative, positive, or neutral
Communication Styles
- There are three types of communication styles: passive, assertive, and aggressive
- Assertive style implies spontaneity, sincerity, and self-reliance
Assertiveness
- The basic rule of assertiveness is: I have the right to fight for myself as long as I don't endanger others
- Assertiveness implies expressing emotions, attitudes, and opinions without jeopardizing others' rights
- A synonym for assertiveness is self-affirming behavior
Reasons for Non-Assertive Behaviour
- Three reasons for the absence of assertive behavior in people are:
- They have never learned to be assertive
- They have a negative view of themselves
- They are afraid of the reactions of others
Listening
- There are three types of listening: passive, semi-passive, and active
- Indicators of insufficient listening include:
- Not paying attention to others
- Interrupting someone else's speech
Interpersonal Relationships
- Interpersonal relationships can be emotionally equal and professional
- Emotional relationships are characterized by "I" speech
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Description
Test your knowledge on types of listening such as passive, semi-passive, and active, as well as indicators of insufficient listening. Identify synonyms for assertiveness in this quiz.
