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Types of Docket Systems in Hotel and Restaurant Establishments

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Types of Docket Systems in Hotel and Restaurant Establishments

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Questions and Answers

What must a docket in a triplicate docket system contain?

Table number, customer's name, order details, kitchen manager's signature
Table number, cancellation reason, time of order, supervisor's signature
Table number, time of order, waiter's name, order details
Table number, number of covers, date, waiter's signature (correct)

What is the procedure for a repeat order due to an accident with a dish in a triplicate docket system?

The dish is replaced without any documentation
The customer has to pay extra for the replacement dish
A new docket is written with 'Accident' heading and signed by the head waiter (correct)
The waiter verbally informs the kitchen about the accident

When using a triplicate docket system, who must authorize any cancellation of a docket?

Head chef
Kitchen staff
Customer
Head waiter or supervisor (correct)

In which type of establishment is a duplicate docket system often used?

Informal restaurants (C) Signup and view all the answers

How many copies of a docket are typically used in a duplicate docket system?

Two (C) Signup and view all the answers

When are more than one docket needed for a meal in a triplicate docket system?

When the meal includes dessert (A) Signup and view all the answers

What is the primary purpose of the Electronic Order Pad?

To quickly take customer orders and provide important information to increase sales volume and profit margins (B) Signup and view all the answers

What happens if the tablet loses wireless access or powers down suddenly while using the Electronic Order Pad?

No data will be lost, the waiter can simply log back in and complete the order where they left off (B) Signup and view all the answers

What information should be included on the docket?

Serial number of docket pad, waiter's code number, table number, time the order is placed, date (D) Signup and view all the answers

What is the purpose of the duplicate copy of the docket?

To be used for billing purposes and given or forwarded to the cashier (A) Signup and view all the answers

What is the purpose of the waiter's order pad?

To accommodate the orders of all the guests at each table (B) Signup and view all the answers

What is the purpose of the waiter's key in the electronic billing machine?

To accurately price the order by pushing the correct keys (A) Signup and view all the answers