Types of Docket Systems in Hotel and Restaurant Establishments
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Questions and Answers

What must a docket in a triplicate docket system contain?

  • Table number, customer's name, order details, kitchen manager's signature
  • Table number, cancellation reason, time of order, supervisor's signature
  • Table number, time of order, waiter's name, order details
  • Table number, number of covers, date, waiter's signature (correct)

    • What is the procedure for a repeat order due to an accident with a dish in a triplicate docket system?

  • The dish is replaced without any documentation
  • The customer has to pay extra for the replacement dish
  • A new docket is written with 'Accident' heading and signed by the head waiter (correct)
  • The waiter verbally informs the kitchen about the accident

    • When using a triplicate docket system, who must authorize any cancellation of a docket?

  • Head chef
  • Kitchen staff
  • Customer
  • Head waiter or supervisor (correct)

    • In which type of establishment is a duplicate docket system often used?

    <p>Informal restaurants</p> Signup and view all the answers

    How many copies of a docket are typically used in a duplicate docket system?

    <p>Two</p> Signup and view all the answers

    When are more than one docket needed for a meal in a triplicate docket system?

    <p>When the meal includes dessert</p> Signup and view all the answers

    What is the primary purpose of the Electronic Order Pad?

    <p>To quickly take customer orders and provide important information to increase sales volume and profit margins</p> Signup and view all the answers

    What happens if the tablet loses wireless access or powers down suddenly while using the Electronic Order Pad?

    <p>No data will be lost, the waiter can simply log back in and complete the order where they left off</p> Signup and view all the answers

    What information should be included on the docket?

    <p>Serial number of docket pad, waiter's code number, table number, time the order is placed, date</p> Signup and view all the answers

    What is the purpose of the duplicate copy of the docket?

    <p>To be used for billing purposes and given or forwarded to the cashier</p> Signup and view all the answers

    What is the purpose of the waiter's order pad?

    <p>To accommodate the orders of all the guests at each table</p> Signup and view all the answers

    What is the purpose of the waiter's key in the electronic billing machine?

    <p>To accurately price the order by pushing the correct keys</p> Signup and view all the answers

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