Types of Decision Support Systems
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Questions and Answers

Which type of system supports non-routine decision making for middle management?

  • Supply Chain Management Systems
  • Customer Relationship Management Systems
  • Management Information Systems
  • Decision Support Systems (correct)
  • What type of system provides reports on a firm's current performance based on data from TPS?

  • Enterprise Applications
  • Management Information Systems (correct)
  • Executive Support Systems
  • Customer Relationship Management Systems
  • Which type of system serves executive-level management and provides support for strategic planning?

  • Customer Relationship Management Systems
  • Decision Support Systems
  • Executive Support Systems (correct)
  • Supply Chain Management Systems
  • Which management group typically uses Supply Chain Management Systems?

    <p>All levels of management</p> Signup and view all the answers

    What type of system helps managers and users make improved decisions by organizing and analyzing data?

    <p>Business Intelligence Systems</p> Signup and view all the answers

    Which type of system supports operational managers and staff with daily routine transactions?

    <p>Transaction Processing Systems</p> Signup and view all the answers

    Which type of system helps improve business processes by enabling entirely new processes?

    <p>Information Technology</p> Signup and view all the answers

    Which type of business process can be tied to a functional area or be cross-functional?

    <p>Business processes</p> Signup and view all the answers

    Which system provides support for decision-making and strategic planning for executive-level management?

    <p>Executive Support Systems</p> Signup and view all the answers

    Which type of system manages and optimizes supply chain activities to maximize customer value and achieve a competitive advantage?

    <p>Supply Chain Management Systems</p> Signup and view all the answers

    Which type of system integrates applications and technologies across an entire organization to improve efficiency and decision-making?

    <p>Enterprise Systems</p> Signup and view all the answers

    What type of system is used to manage a firm's relationships with suppliers and share information about orders, production, inventory levels, and delivery of products and services?

    <p>Supply chain management systems</p> Signup and view all the answers

    Which system provides information to coordinate all of the business processes that deal with customers, including sales, marketing, and customer service?

    <p>Customer relationship management systems</p> Signup and view all the answers

    What is the goal of supply chain management systems?

    <p>To deliver the right amount of products to their destination with the least amount of time and lowest cost</p> Signup and view all the answers

    Which type of system supports processes for capturing and applying knowledge and expertise on how to create, produce, and deliver products and services?

    <p>Knowledge management systems</p> Signup and view all the answers

    What type of system collects data from different firm functions and stores it in a single central data repository, enabling coordination of daily activities and efficient response to customer orders?

    <p>Enterprise systems</p> Signup and view all the answers

    Which type of system addresses non-routine decisions requiring judgment, evaluation, and insight, and incorporates data about external events as well as summarized information from internal MIS and DSS?

    <p>Executive support systems</p> Signup and view all the answers

    What is the purpose of enterprise applications?

    <p>To execute business processes across a firm and include all levels of management</p> Signup and view all the answers

    Which type of system helps firms identify, attract, and retain the most profitable customers?

    <p>Customer relationship management systems</p> Signup and view all the answers

    What are the four major applications of enterprise systems?

    <p>Supply chain management systems, customer relationship management systems, enterprise systems, and knowledge management systems</p> Signup and view all the answers

    Which type of system supports coordination of daily activities, efficient response to customer orders, and helps managers make decisions about daily operations and longer-term planning?

    <p>Enterprise systems</p> Signup and view all the answers

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