Podcast
Questions and Answers
What is a significant disadvantage of oral communication?
What is a significant disadvantage of oral communication?
- It allows for detailed documentation of conversations.
- It lacks formal proof of decisions made during discussions. (correct)
- It usually requires less attentiveness than written communication.
- It is the most reliable method for complicated instructions.
Which is NOT a characteristic of written communication?
Which is NOT a characteristic of written communication?
- It allows for quick feedback immediately. (correct)
- It helps outline clear principles and policies.
- It can be transmitted via electronic mail or printed letters.
- It is suitable for transmitting complicated instructions.
Which of the following is considered a form of verbal communication?
Which of the following is considered a form of verbal communication?
- Written memos
- Chat over WhatsApp (correct)
- Facial expressions
- Images and infographics
Among the following, which is a notable advantage of oral communication?
Among the following, which is a notable advantage of oral communication?
In what scenario is written communication most advantageous?
In what scenario is written communication most advantageous?
What is a key advantage of written communication?
What is a key advantage of written communication?
Which of the following is a disadvantage of using written communication?
Which of the following is a disadvantage of using written communication?
Non-verbal communication is characterized by which of the following elements?
Non-verbal communication is characterized by which of the following elements?
What part of non-verbal communication is represented by clothing and appearance?
What part of non-verbal communication is represented by clothing and appearance?
Which statement regarding the effectiveness of written communication is true?
Which statement regarding the effectiveness of written communication is true?
Flashcards
Oral Communication
Oral Communication
Communication using spoken words; includes face-to-face talks, phone calls, video chats, and more.
Advantages of Oral Communication
Advantages of Oral Communication
Benefits of oral communication include quick feedback, flexibility, and transparency.
Disadvantages of Oral Communication
Disadvantages of Oral Communication
Oral communication drawbacks include lack of proof, potential for misinterpretations, and dependence on attention.
Written Communication
Written Communication
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Advantages of Written Communication
Advantages of Written Communication
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Nonverbal Communication Elements
Nonverbal Communication Elements
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Nonverbal Communication Definition
Nonverbal Communication Definition
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Importance of Written Communication Record
Importance of Written Communication Record
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Study Notes
Communication Types
- Communication is fundamental for relationships, enabling idea exchange and productive interactions. Learning it is easy, but application is challenging.
- Communication types include:
- Verbal Communication:
- Oral Communication: spoken words; includes face-to-face, phone, video chat, radio, television, internet chat. Influenced by speaker's clarity, pitch, slang, volume, speed, etc.
- Written Communication: uses written signs/symbols; printed or handwritten. Used internally (letters, reports, memos), and externally (emails, websites, letters, proposals, etc.).
- Visual and Audio-visual Communication (implied): includes visual aids and multimedia.
- Silence (implied): can also convey meaning.
- Non-verbal Communication: behaviors that convey meaning beyond spoken/written words; includes facial expressions, body language, and gestures.
- Verbal Communication:
Oral Communication
- Definition: Communication through spoken words.
- Examples: Face-to-face talks, phone calls, video chats, TV, radio, internet chats.
- Influencing Factors: Speaker's clarity, pitch, slang, volume, speed, etc.
Oral Communication: Advantages
- High transparency and understanding.
- Quick feedback.
- Flexible.
- Saves time and resources.
- Promotes teamwork.
- Ideal for confidential information.
- Quick dispute resolution.
- Visible facial expressions and body language.
Oral Communication: Disadvantages
- Informal; lacks formal record.
- Potential for poor personal traits (stammering, weak language skills, slang).
- Less authentic.
- Meetings can be lengthy.
- Demands attentiveness.
- No legal standing.
Written Communication
- Definition: Uses written signs/symbols to communicate. Can be printed or handwritten.
- Examples: Letters, reports, memos, bulletins, job descriptions, emails. Used internally. Emails, websites, letters, proposals, telegrams, faxes, postcards, contracts, ads, brochures, news releases. Used externally.
Written Communication: Advantages
- Precise and uniform instructions for complex issues.
- Establishes principles, policies, and rules.
- Permanent record for future reference.
- Enables proper delegation.
- More precise and explicit.
- Creates ready records/references.
- Provides legal support.
- Effectively transmits authority.
- Allows message editing and revision.
- Creates permanent records for study.
- Reader controls reading pace.
Written Communication: Disadvantages
- May not be read.
- Time-consuming.
- Impersonal/unfriendly.
- Expensive (cost of personnel involved in writing/typing and delivery).
- Delayed feedback.
- Requires strong writing skills.
- Lots of paper.
- Limited immediate feedback.
Non-verbal Communication
- Definition: Behaviors conveying meaning beyond spoken or written words.
- Includes: Facial expressions, body movements, gestures.
- Three Elements:
- Appearance: Clothing, hairstyle, neatness, cosmetics.
- Body Language: Facial expressions, gestures, postures, stance (e.g., leaning in, looking away).
- Sounds: Voice tone, volume, speech rate.
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