Troubleshooting File Upload Issues in FTTH Network

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What is the recommended action if there is a loss in a single device?

Suggest the client to reconnect to Wi-Fi and check the connection (correct)

Suggest the client to upgrade the device firmware

Suggest the client to contact the service provider

Suggest the client to reset the device

What should the agent do if the OMCI profile on the FTTH website does not match the esupport bandwidth?

Inform the client about the issue and the solution (correct)

Suggest the client to upgrade their internet plan

Escalate the issue to the L2 communication team

Proceed to GPON login without verifying the OMCI profile

What is the recommended action if the issue is still not resolved after conducting a speed test?

Suggest the client to reset their router

Query the L2 team for further assistance (correct)

Close the ticket

Inform the client that the issue is resolved

What should the agent do if there is a high latency while pinging the OLT?

Verify the esupport and the OLT the user is connected to Signup and view all the answers

What is the recommended action if there is an international link down?

Verify the esupport and assign the ticket to the L2 team if there is a pre-informed notice Signup and view all the answers

What should the agent do if a low power level is recorded?

Verify the esupport and assign the ticket to the L2 team if there is a pre-informed notice Signup and view all the answers

What is the first step to take if the current bandwidth is lower than the subscribed bandwidth?

Verify the e-support and reset the bandwidth from the customer portal Signup and view all the answers

What should be done if the difference between the OLT Rx and ONU Rx power is more than 5 dBm?

Inform the client about the Rx power issue Signup and view all the answers

What should be the first step to take if a high latency is seen on a single device with good RSSI?

Proceed to login to the GPON Signup and view all the answers

What should be done if the ping is fine but packet loss or high latency is seen during the speed test?

Proceed to ping test an alternative device Signup and view all the answers

What should be the first step to take if the current bandwidth is lower than the subscribed bandwidth?

Verify the e-support and reset the bandwidth from the customer portal Signup and view all the answers

What should be done if the difference between the OLT Rx and ONU Rx power is more than 5 dBm?

Inform the client about the Rx power issue Signup and view all the answers

If a customer is experiencing slow internet speeds, what should be verified first?

The subscribed bandwidth and current bandwidth are the same Signup and view all the answers

What is the recommended range for the current RX power (ONU RX power) in a GPON network?

Less than -26 dBm Signup and view all the answers

In a dual-band ONU case, which of the following should be verified if the customer reports a high latency issue while pinging the OLT?

All of the above Signup and view all the answers

What could cause a file upload issue for a customer?

All of the above Signup and view all the answers

If an international link is down, which of the following should be checked first?

The status of the international link Signup and view all the answers

What should be done if the difference between the current RX power and the OLT RX power is greater than 5 dBm?

Investigate potential issues with the ONU or fiber optic cable Signup and view all the answers

Troubleshooting File Upload Issues in FTTH Network

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Questions and Answers

What is the recommended action if there is a loss in a single device?

What should the agent do if the OMCI profile on the FTTH website does not match the esupport bandwidth?

What is the recommended action if the issue is still not resolved after conducting a speed test?

What should the agent do if there is a high latency while pinging the OLT?

What is the recommended action if there is an international link down?

What should the agent do if a low power level is recorded?

What is the first step to take if the current bandwidth is lower than the subscribed bandwidth?

What should be done if the difference between the OLT Rx and ONU Rx power is more than 5 dBm?

What should be the first step to take if a high latency is seen on a single device with good RSSI?

What should be done if the ping is fine but packet loss or high latency is seen during the speed test?

What should be the first step to take if the current bandwidth is lower than the subscribed bandwidth?

What should be done if the difference between the OLT Rx and ONU Rx power is more than 5 dBm?

If a customer is experiencing slow internet speeds, what should be verified first?

What is the recommended range for the current RX power (ONU RX power) in a GPON network?

In a dual-band ONU case, which of the following should be verified if the customer reports a high latency issue while pinging the OLT?

What could cause a file upload issue for a customer?

If an international link is down, which of the following should be checked first?

What should be done if the difference between the current RX power and the OLT RX power is greater than 5 dBm?

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