Podcast
Questions and Answers
What is the recommended action if there is a loss in a single device?
What is the recommended action if there is a loss in a single device?
- Suggest the client to reconnect to Wi-Fi and check the connection (correct)
- Suggest the client to upgrade the device firmware
- Suggest the client to contact the service provider
- Suggest the client to reset the device
What should the agent do if the OMCI profile on the FTTH website does not match the esupport bandwidth?
What should the agent do if the OMCI profile on the FTTH website does not match the esupport bandwidth?
- Inform the client about the issue and the solution (correct)
- Suggest the client to upgrade their internet plan
- Escalate the issue to the L2 communication team
- Proceed to GPON login without verifying the OMCI profile
What is the recommended action if the issue is still not resolved after conducting a speed test?
What is the recommended action if the issue is still not resolved after conducting a speed test?
- Suggest the client to reset their router
- Query the L2 team for further assistance (correct)
- Close the ticket
- Inform the client that the issue is resolved
What should the agent do if there is a high latency while pinging the OLT?
What should the agent do if there is a high latency while pinging the OLT?
What is the recommended action if there is an international link down?
What is the recommended action if there is an international link down?
What should the agent do if a low power level is recorded?
What should the agent do if a low power level is recorded?
What is the first step to take if the current bandwidth is lower than the subscribed bandwidth?
What is the first step to take if the current bandwidth is lower than the subscribed bandwidth?
What should be done if the difference between the OLT Rx and ONU Rx power is more than 5 dBm?
What should be done if the difference between the OLT Rx and ONU Rx power is more than 5 dBm?
What should be the first step to take if a high latency is seen on a single device with good RSSI?
What should be the first step to take if a high latency is seen on a single device with good RSSI?
What should be done if the ping is fine but packet loss or high latency is seen during the speed test?
What should be done if the ping is fine but packet loss or high latency is seen during the speed test?
What should be the first step to take if the current bandwidth is lower than the subscribed bandwidth?
What should be the first step to take if the current bandwidth is lower than the subscribed bandwidth?
What should be done if the difference between the OLT Rx and ONU Rx power is more than 5 dBm?
What should be done if the difference between the OLT Rx and ONU Rx power is more than 5 dBm?
If a customer is experiencing slow internet speeds, what should be verified first?
If a customer is experiencing slow internet speeds, what should be verified first?
What is the recommended range for the current RX power (ONU RX power) in a GPON network?
What is the recommended range for the current RX power (ONU RX power) in a GPON network?
In a dual-band ONU case, which of the following should be verified if the customer reports a high latency issue while pinging the OLT?
In a dual-band ONU case, which of the following should be verified if the customer reports a high latency issue while pinging the OLT?
What could cause a file upload issue for a customer?
What could cause a file upload issue for a customer?
If an international link is down, which of the following should be checked first?
If an international link is down, which of the following should be checked first?
What should be done if the difference between the current RX power and the OLT RX power is greater than 5 dBm?
What should be done if the difference between the current RX power and the OLT RX power is greater than 5 dBm?
