Trends and Issues in Hospitality

Study Notes

Trends and Issues in Hospitality

Wearable technology is rapidly growing, offering devices like smartwatches and tech-embedded clothing that enhance user experience and convenience.
Customer engagement helps businesses understand their customers: their demographics, preferences, and communication methods.
Digital concierges are increasingly replacing human interaction, allowing travelers to bypass front desk check-in processes.
Tourism is one of the world's fastest-growing economic sectors, impacting global development, prosperity, and well-being.
Social media is a platform for sharing ideas and information through virtual networks and communities, influencing tourism trends.
Terrorism threats and tragic events can significantly hinder tourism destinations.
Millennials and Gen Z travelers seek authentic and immersive experiences, emphasizing emotional connections and shared values.
Artificial food additives are used to enhance processed foods, but their health impacts are often scrutinized.
Big data plays a crucial role in analyzing consumer behavior and crafting targeted marketing strategies.
Sustainability is a critical approach to ensure long-term harmony between humans and the environment.
Silver-haired tourists prioritize luxury and comfort during their travels, often seeking to maintain a sense of youth and adventure.
Relationship marketing focuses on building long-lasting customer relationships by prioritizing satisfaction and retention.
Automation is automating tasks using technology, including decision-making processes in machines, and is widely used in travel and hospitality.
Customer loyalty cultivates positive and ongoing customer relationships, leading to repeat purchases and brand preference.

Forms of Tourism

Domestic tourism involves travel within a country.
Inbound tourism refers to tourists visiting a country from a different country.
Outbound tourism involves tourists leaving their country to visit another.

Types of Crises in Tourism

Disease outbreaks.
Natural disasters and natural catastrophes.
Political issues related to people.
Terrorism threats.

Types of Sustainability

Economic sustainability focuses on long-term economic viability and growth.
Socio-cultural sustainability emphasizes the preservation of cultural heritage and fosters positive relationships between tourists and locals.
Environmental sustainability prioritizes minimizing the environmental impact of tourism activities.