CHAPTER 2 - CCOM

A minor (6-11 years old) travelling without an accompanying adult capable of caring for them throughout the entire trip.

Children under 6 cannot travel unaccompanied. Minors 12-17 can travel, but require prior booking and confirmation.

A form required for all UMs to document travel and other important information.

The Senior Cabin Crew (SCC) is primarily in charge of unaccompanied minor passengers (UM).

UMs should not sit in emergency exits or near them. Seating should be near cabin crew, and the tallest should face smaller UMs for safety.

A maximum of 10 UMs (6-11 years old) can be accommodated on a flight.

Cabin Crew must brief UMs on safety procedures and ensure understanding, including emergency procedures and attendant call buttons.

Passengers seated next to UMs must assist with oxygen masks and evacuation in emergencies. Helping with seatbelts and calling crew if necessary

After landing, the SCC will inform ground staff who will assume responsibility for the UM.

If a child and accompanying adult are in different cabins, they will be instructed to follow crew instructions, in case of an emergency, and not try to rejoin.

Expectant mothers must show a medical certificate (e.g., maternity certificate) to travel. After a certain point in pregnancy (34 weeks - 28 weeks for multiples), they cannot fly.

If a passenger has a known illness before travel, special arrangements (like oxygen) may be made.

Passengers must notify the airline in advance about needing to cool medication, placed in insulated bags. If request is after boarding, potentially cooled in units.

PRMs are passengers with a medical impairment that affects their mobility. This classification includes different situations (e.g. MEDA).

Passenger with a medical ongoing condition, certified by medical authorities, will need special care.

Expectant mothers past a certain gestational stage cannot fly.

A person transported on an aircraft, not a crew member or supernumerary

A person on board beyond the basic and extra crew, not a passenger

Crew members not actively involved in the flight operation (e.g., DHC, resting crew).

Passengers needing extra assistance/attention during all phases of flight (boarding, flight, emergencies).

Crew member transferred from place to place by Smartwings, transported on passenger seat if allowed.

The area section of the aircraft that carries passengers, versus the other sections (cockpit etc.)

Designated seat locations for crew members.

Person transported commercially on aircraft by an operator.

Person on board, not considered a passenger, in excess of operating crew.

Passenger under 2 years old.

Passenger needing additional attention during flight.

Persons with reduced mobility requiring flight support.

Crew member not included in passenger count.

Infants are not allowed in emergency exit rows.

1R briefs passengers with infants in the front cabin (B737-800/MAX8/900) and distributes infant life jackets if needed

2R briefs passengers with infants in the back cabin (B737-800/MAX8/900) and distributes infant life jackets if needed

Explain loop belt use, oxygen mask, life jacket, infant life jacket, and evacuation procedures to the passenger.

Resources for parents with infants on the Safety Instruction Card refer to the EFA Library.

Baby bassinets attach to the bulkhead in front of seats.

Baby bassinets are not allowed during taxi, takeoff, turbulence, or landing.

Children under 12 should sit with accompanying adults, or as close as possible.

A minor, 6-11 years, fully capable of self-care during a flight, and not accompanied by an adult, after confirmation.

Unaccompanied Minor Form (G-F-050) is required for UMs.

UMs should be briefed on safety procedures, including oxygen mask use, seatbelt operation, and call button usage.

UM briefing includes instructions on how to use safety equipment correctly.

Passengers seated next to UMs should assist in emergencies with oxygen masks, seat belts and evacuation.

The crew member is responsible for giving the infant restraint devices to passengers before take-off. The seating will be arranged according to the type of aircraft and cabin.

Only one child restraint device (CRD) is permitted per set of three seats in emergency exit rows or baggage restricted rows.

Cabin crew must instruct parents on how to use infant restraint devices following manufacturer guidelines, and ensures a correct installation for safe travel.

Three requirements for properly installing a child seat are: 1) child in proper seating position, 2) seat correctly fixed to the aircraft seat, 3) 2-point harness securely attached, securing it throughout the flight.

Child seats must have approval for use in both cars and aircraft, per specific standards, ensuring proper safety certifications.

Prior to take-off and landing, CRDs require visual checks. This is necessary to maintain the seat's safe structure and fit in the aircraft's seating arrangement.

The accompanying adult is responsible for securing the CRD and notifying the crew. Crew provides instruction for detachment, and will ensure that the device remains in the aircraft in emergency situations.

Rearward-facing child seats are for infants up to 13 kg (29 lbs) roughly from birth to 12-15 months.

A rearward-facing seat provides the best protection for an infant's head, neck, and spine in case of a sudden stop or crash.

Forward-facing child seats are for children from 9 months to 4 years (9-18 kg / 20-40 lbs).

Once a child outgrows a rearward-facing seat, a forward-facing seat with an internal harness provides better protection in a crash.

Forward-facing child seats can be installed on passenger seats with functional seat belts, with window seats preferred.

A full-body harness that works in conjunction with the aircraft seat belt for children, adding a supplemental restraint.

The harness has a belt that loops around the seat back and shoulder straps, secured by the aircraft seatbelt.

The CARES harness is for children aged 2-4 and weighing between 10-20 kg (22-44 lbs), and whose height is 100 cm (40 inches) or less.

CARES harnesses are not allowed in emergency exit rows or where baggage restrictions apply.

Five steps involved in installing the AMSAFE CARES harness: Seat, adjust red loop, put shoulder straps, buckle seat belt, and align shoulder straps.

In emergencies, the harness can be easily removed by unfastening the straps and lifting it over the child's head.

Infant car seat belts are used according to the manufacturer's instructions for a safe setup.

Safety Briefing Cards for blind passengers are available in English (ENG) or Czech (CZ).

Engages in a detailed description regarding safety equipment and procedures for blind passengers, including seatbelts, exits, oxygen masks, life jackets, and emergency landings.

Guide dogs for blind passengers are permitted on board; requirements include harness, leash, training certificate, and, if needed, a muzzle.

Use visual aids like signs, written instructions, and placards to communicate with deaf/hearing-impaired passengers, both in the terminal and the aircraft.

Mentally impaired passengers without companions should be seated near cabin crew for better communication.

Stretcher passengers are evacuated last, while the accompanying person sits behind them during a slide evacuation and wears a life jacket when ditching.

Wheelchair passengers are classified as R (ramp), S (steps), or C (immobile), depending on their ability to move independently.

Handicapped passengers need assistance during emergency evacuations; they are usually evacuated last, and a crew member or a pre-selected passenger helps them.

Overweight passengers who have difficulty moving through the aisle should be seated in emergency exit rows to prevent obstructions.

Passengers with Reduced Mobility (PRMs) should not occupy seats in the emergency exit row or near exits.

Passengers with reduced mobility should be seated near exit rows.

Accompanying persons should sit near the PRM for support.

Cabin crew and pilot should make a PA to obtain medical help, provide detailed information to captain.

Use air-to-ground request for medical assistance if ground radio patch is available and the aircraft has HF communication.

A hospital-based advisory service with physicians providing 24/7 medical support.

CC identifies, or relays, situation to PIC, and initiates procedures involving passenger assistance.

Communication link between aircraft, OCC, and ASCR Létiště Praha for medical advice during flight.

PIC, OCC, and flight crew determine closest airport with medical resources if necessary and obtain ATC approval for medical emergency.

PIC should provide patient sex, age, symptoms, and diagnosis to OCC for medical personnel on arrival.

The illegal trade of people using force, coercion, or deception for exploitation.

Various forms, including sexual exploitation, forced labor, and forced marriage.

Involves the act, means, and purpose of exploitation related to the trafficking.

Signs that may indicate a person is a victim of human trafficking, such as avoiding social interaction, or fear of authorities.

Medical clearance is needed for passengers who have had a stroke up to 10 days before travel.

Medical clearance isn't required for simple finger fractures.

Medical clearance is needed for plaster casts on limbs, if the injury occurred within 72 hours prior to departure.

Medical clearance is required for passengers with severe burns.

Passengers with psychiatric disorders or infectious diseases require medical clearance and an escort.

Passengers with any severe acute illnesses or conditions requiring PAP (positive airway pressure) need medical clearance.

Premature babies require medical clearance for travel. No travel under 48 hours old, maximum 7 days.

If a passenger requires a stretcher, medical clearance is needed.

Passengers unable to maintain an upright seating position require medical clearance.

Medical clearance needed if a head injury happened within 14 days before departure.

Passengers with illnesses deemed contagious require medical clearance.

Passengers with illnesses/disabilities needing assistance require clearance if it might affect others.

Passengers requiring oxygen on board require medical clearance.

Passengers requiring special medical equipment need clearance if it affects flight safety.

Passengers with conditions that may worsen during or due to travel need medical clearance.

Pregnancy-related medical needs require a medical certificate to travel.

Expectant mothers past 34 weeks (28 weeks for multiples) cannot fly.

Passengers with known illnesses before travel require special arrangements to ensure a safe flight.

Passengers need to notify the carrier in advance about the need to cool medications.

Passengers categorized based on mobility impairments, including MEDA case.

A visually impaired passenger is categorized as a PRM.

Passengers with this type of disability may need special seating arrangements.

Passengers with lower limb disability or PRM should be seated near exits with assistance provided to help during evacuation.

Blind passengers receive individual safety instructions before takeoff, including exit locations.

Behaviors like language barriers, missing documents, inappropriate clothing, unfamiliarity with travel plans, submissiveness, inability to speak, lack of freedom, inconsistent responses, or mentioning specific jobs abroad might indicate human trafficking.

If a crew member suspects trafficking, they should discreetly ask non-threatening questions, note seat number and PNR, observe companion reactions, and contact the pilot-in-command.

A person transported commercially on an aircraft; includes non-operating crew members.

Smartwings personnel or authority traveling on a flight but not performing cabin crew duties.

Passenger under 2 years old.

Approved device for infants; rearward-facing for infants up to 9 months, forward-facing for 9 months - 4 years.

The accompanying adult is responsible for securing the CRD properly and removing the infant in an evacuation, leaving the device behind.

Children under 12 should ideally be seated next to an accompanying adult.

A child aged 6 to 11 travelling alone, fully capable of self-care.

Cabin crew must brief UMs on safety procedures and ensure they understand them.

Sick passengers should be seated in the best available location for care and access to medical assistance.

Pregnant passengers should be seated considering their needs and comfort.

Passengers with reduced mobility (PRM) should be seated for optimal accessibility and safety.

Recruitment, transportation, transfer, harbouring, receipt of a person, through coercion or force, fraud, deception, abuse of power, or payments, for exploitation.

Cabin crew should report suspicions of human trafficking to flight crew and relevant authorities.

Inadmissible passengers and deportees should be seated in the rear-most available seats.

Procedures for carrying live animals in the cabin are outlined in the document.

Procedures for passenger disembarkation at transit stops are detailed.

Procedures for fueling with passengers onboard are included in the document.

Processes for disinsection on the aircraft are described.

Procedures for operations with fewer cabin crew members are outlined.

Procedures for positioning flights are described in the document.

Stairs used for passenger embarkation and disembarkation must be checked for functionality.