CHAPTER 2 - CCOM

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Questions and Answers

What must expectant mothers provide to be accepted for air carriage after a certain point in their pregnancy?

A medical certificate (correct)

Proof of previous travel

A letter from a family member

A valid ID

What special provisions may be made for passengers with known illnesses prior to traveling?

Extra legroom on the flight

Additional baggage allowance

Special meals to accommodate dietary needs

Provisions for therapeutic oxygen (correct)

How should a passenger notify the carrier about needing medicine cooling?

Upon arrival at the destination

During check-in at the airport

Well in advance of the flight (correct)

After boarding the aircraft

What is the definition of a MEDA passenger?

A passenger with a medical condition in progress Signup and view all the answers

What information should be communicated to a passenger with reduced mobility regarding emergency exits?

The location of the nearest suitable exit Signup and view all the answers

What is the procedure regarding the seating position of unaccompanied minors in relation to emergency exits?

UM shall not occupy seats in emergency exits or adjacent to emergency exits. Signup and view all the answers

In case of decompression, which action is the assigned passenger next to a UM instructed to take first?

Put on their own oxygen mask first before assisting the UM. Signup and view all the answers

What is the maximum number of unaccompanied minors that can be on board a flight?

10 unaccompanied minors aged between 6 to 11 years. Signup and view all the answers

Which action must be taken by cabin crew regarding the safety briefing for unaccompanied minors?

Every UM must be briefed on all applicable safety features and understand the safety instructions. Signup and view all the answers

What should be done if a child and their accompanying adult travel in different classes of cabin?

Both should follow the instructions of the cabin crew without attempting to reunite. Signup and view all the answers

Which essential form must be completed for every unaccompanied minor prior to their acceptance on a flight?

Unaccompanied Minor Form (G-F-050). Signup and view all the answers

What is required of the cabin crew regarding the mutual communication with an unaccompanied minor during the flight?

The UM should be seated in the vicinity of the cabin crew to allow for communication. Signup and view all the answers

What is the responsibility of the ground staff after landing concerning unaccompanied minors?

To sign off and take over responsibility for the unaccompanied minors from the cabin crew. Signup and view all the answers

Which of the following is NOT a responsibility of cabin crew during an emergency situation involving supernumeraries on board?

Direct supernumeraries to assigned operating cabin crew stations Signup and view all the answers

In assisting visually impaired passengers during an emergency, which communication strategy is most appropriate?

Providing verbal instructions while guiding them Signup and view all the answers

What is the primary role of a supernumerary on an aircraft?

To provide additional assistance without being classified as a passenger Signup and view all the answers

Which category of passengers requires special attention during emergency procedures?

Passengers with disabilities Signup and view all the answers

When communicating emergency exit locations to passengers with hearing impairments, which method is the least effective?

Using loud vocal commands Signup and view all the answers

Which of the following scenarios best describes the appropriate action for cabin crew when dealing with a passenger requiring assistance due to a disability?

Provide tailored support that addresses the specific needs of the passenger Signup and view all the answers

What is a primary function of safety equipment provided on the aircraft?

To protect passengers in case of emergency conditions Signup and view all the answers

In an emergency evacuation, what role does the location of emergency exits play?

They are crucial for directing traffic of evacuating passengers Signup and view all the answers

Which group is specifically not classified as passengers by Smartwings or the Authority?

Deadheading crew members Signup and view all the answers

What is the main characteristic that distinguishes a supernumerary from a passenger?

Supernumeraries do not wear uniforms that identify them as part of operating crew Signup and view all the answers

Which of the following categories of passengers requires specific duties from the SCC during the flight?

Infants and passengers with reduced mobility Signup and view all the answers

What is the responsibility of the SCC regarding Persons with Reduced Mobility (PRM)?

Conduct a pre-flight briefing on assistance limitations Signup and view all the answers

Which age range defines an infant according to Smartwings regulations?

Under the age of 2 years Signup and view all the answers

Where cannot infants be seated according to safety regulations?

A row seat leading to an emergency exit Signup and view all the answers

Which of the following does NOT require special considerations during normal operations?

Deadheading crew members Signup and view all the answers

What code is officially used for indicating assistance needs for passengers with reduced mobility?

PRM (Persons with Reduced Mobility) Signup and view all the answers

What actions should cabin crew take if they suspect human trafficking during a flight?

Report their suspicions to the flight crew and relevant authorities. Signup and view all the answers

Where should inadmissible passengers and deportees be seated during a flight?

In the rear-most available seats. Signup and view all the answers

What must cabin crew check if stairs are used for passenger embarkation and disembarkation?

The serviceability of the stairs. Signup and view all the answers

Which group of passengers is explicitly mentioned as needing special focus regarding seating assignments and safety briefings?

Passengers with reduced mobility. Signup and view all the answers

What general procedures are outlined in relation to live animals and reduced cabin crew during operations?

Specific procedures must be followed for carrying live animals and during reduced crew situations. Signup and view all the answers

What specific condition regarding heavy burns requires medical clearance for air travel?

Heavy burns require medical clearance regardless of age. Signup and view all the answers

Which of the following conditions does not require medical clearance for air travel?

Uncomplicated fractures of fingers. Signup and view all the answers

What does a passenger suffering from a contagious disease require regarding air travel?

Medical clearance with the approval of local health authorities. Signup and view all the answers

What is the maximum timeframe for medical clearance required after a head injury?

Up to 14 days from the incident. Signup and view all the answers

If a passenger with a known medical condition is traveling, what action should be prepared in advance?

Provide the SCC with details for special arrangements. Signup and view all the answers

Which statement is true regarding the conditions for expectant mothers traveling by air?

They must provide a medical certificate, regardless of gestational age. Signup and view all the answers

What medical condition might necessitate that a passenger requires the use of oxygen on board?

Chronic obstructive pulmonary disease (COPD). Signup and view all the answers

What special assistance is required for blind passengers before takeoff?

Individual instruction for emergency exit navigation. Signup and view all the answers

Which of the following is NOT a requirement for a passenger with a disability of lower limbs during an evacuation?

They are permitted to use crutches. Signup and view all the answers

For which category of passengers is medical clearance always required?

Passengers who experienced a psychiatric disorder. Signup and view all the answers

What is the main responsibility of the person accompanying an infant regarding the child restraint device (CRD)?

To ensure the CRD is safely attached to the passenger seat Signup and view all the answers

What should a blind passenger be informed about during their briefing?

Emergency exit locations and safety equipment procedures. Signup and view all the answers

What are the installation requirements for rearward-facing child seats?

Must only be installed on rearward-facing passenger seats Signup and view all the answers

What is required for passengers who are pregnant and in need of medical clearance?

They need a medical certificate from a recognized physician. Signup and view all the answers

Which of the following is NOT a requirement for using child seats on aircraft?

The child seat must be fixed using a three-point harness Signup and view all the answers

Which group of passengers requires clearance if they display unusual behavior that may affect others?

Passengers who might disrupt the safety of other passengers or crew. Signup and view all the answers

Which cabin crew member is responsible for briefing passengers in the front part of the cabin on an aircraft with an infant?

1R Signup and view all the answers

Which statement accurately describes the use of the AMSAFE CARES harness?

It is suitable for children aged 2-4 weighing 10-20 kg Signup and view all the answers

What weight range is specified for forward-facing child seats?

9-18 kg (20-40 lbs) Signup and view all the answers

What must the cabin crew provide to a passenger using a loop belt?

Details about infant safety brace position Signup and view all the answers

What crucial step must cabin crew take regarding CRD before takeoff?

Conduct visual checks of the CRD installation and condition Signup and view all the answers

When is the responsibility for distributing infant life jackets assigned to the cabin crew?

When an infant is on board Signup and view all the answers

Where should baby bassinets be attached on an aircraft?

To the bulkhead in front of the passenger seat Signup and view all the answers

Where should the child be positioned when using the AMSAFE CARES harness?

In a window seat with a functioning seatbelt Signup and view all the answers

What is the maximum number of child restraint devices allowed per set of three seats?

Only one CRD is permitted Signup and view all the answers

What is the age limit for a child to be seated with an accompanying adult in the same seat row segment?

12 years old Signup and view all the answers

Which of the following is a key feature of the AMSAFE CARES harness?

It integrates with the aircraft seatbelt Signup and view all the answers

Which passengers are defined as Unaccompanied Minors (UM) in the context of air travel?

Children not supervised by an adult 18 or older Signup and view all the answers

Which type of child seat is not approved for aircraft use?

Child seats that are solely approved for home use Signup and view all the answers

What information must be included in the UM pre-flight briefing provided to unaccompanied minors?

Emergency exit locations and use of safety equipment Signup and view all the answers

What should be done if the child seat shows visible damage?

Report to cabin crew for further inspection Signup and view all the answers

What is NOT a requirement for the seating arrangement of unaccompanied minors?

Occupying a seat in emergency exits Signup and view all the answers

What is the benefit of a rearward-facing child seat?

Protects the head, neck, and spine during a sudden stop or crash Signup and view all the answers

Which is an essential responsibility of the cabin crew regarding unaccompanied minors during an emergency?

Briefing UM about how to operate emergency exits Signup and view all the answers

Which requirement must a child seat fulfill to be considered approved for use in aircraft?

It must display certification for air travel Signup and view all the answers

What are the common weight and age limits for a baby to use a bassinet on an aircraft?

Under 25 lbs and under 12 months Signup and view all the answers

When must baby bassinets be folded and stowed?

When not in use Signup and view all the answers

What role do cabin crew have when using CRDs during boarding?

Ensure compliance with child seat regulations Signup and view all the answers

How can cabin crew assist an infant traveling with an adult during safety briefings?

By instructing on evacuation procedures involving the infant Signup and view all the answers

What is the most critical action required of the UM assistant during a pre-flight briefing?

Ensuring they can assist during emergencies Signup and view all the answers

Why is it essential to assign UM seating away from emergency exits?

To ensure a valid exit plan in emergencies Signup and view all the answers

What is the seating arrangement for passengers with upper limb disabilities traveling alone?

They are to be seated near cabin crew to facilitate communication. Signup and view all the answers

Who is responsible for assessing the medical status of a passenger during a 3-way call?

The physician from ASCR Létiště Praha. Signup and view all the answers

In case of a diversion due to a medical emergency, what is the first action the crew should take?

Select the closest suitable airport with appropriate resources. Signup and view all the answers

What is a key element of human trafficking means?

Abduction or coercion. Signup and view all the answers

Which forms of exploitation are associated with human trafficking?

Forced labor and sexual exploitation. Signup and view all the answers

What should the SCC do if the aircraft has ground radio patch capabilities?

Make an air to ground request for medical assistance. Signup and view all the answers

What is included in the passenger information that must be transmitted to OCC upon securing a patient?

Patient's sex, approximate age, and symptoms. Signup and view all the answers

What defines the purpose of human trafficking?

Exploitation of persons for profit. Signup and view all the answers

What role does the cabin crew have in emergencies involving medical situations?

They must identify and communicate with the captain about the situation. Signup and view all the answers

What indicates that a person may be a victim of human trafficking?

Avoiding eye contact and distrust of authority figures. Signup and view all the answers

What is the primary responsibility of the pilot in command during a medical emergency?

Work with the crew to assess the best course of action. Signup and view all the answers

What happens to PRMs upon disembarking from the aircraft?

They disembark last to ensure assistance is available. Signup and view all the answers

How does an accompanying person lounge near a PRM during the flight?

They should be seated nearby for effective communication. Signup and view all the answers

What role does ASCR Létiště Praha play during an in-flight medical emergency?

They assess the medical situation and provide guidance. Signup and view all the answers

Which behavior may suggest that a passenger is a victim of human trafficking?

Appears unresponsive when addressed and avoids eye contact Signup and view all the answers

What is the first step a cabin crew member should take upon noticing unusual behavior in a passenger?

Be observant for potential trafficking indicators Signup and view all the answers

What should a cabin crew member do if they suspect trafficking based on a passenger's travel plans?

Engage in discreet, non-threatening conversation with the passenger Signup and view all the answers

How should cabin crew assist a passenger with an infant regarding safety restraints?

Demonstrate the correct installation and usage of the infant seat restraint device Signup and view all the answers

What is a primary responsibility of the person accompanying an infant during a flight?

To secure the child restraint device and remove the infant in case of evacuation Signup and view all the answers

What indicates a need for heightened attention towards a passenger traveling alone?

The passenger has difficulty articulating where they are going Signup and view all the answers

When dealing with unaccompanied minors, what is a key requirement for the cabin crew?

To provide an additional briefing on safety procedures Signup and view all the answers

In what situation is a passenger questioned about their travel plans to identify human trafficking risks?

If the passenger is accompanied by someone showing excessive control Signup and view all the answers

What model of child restraint device is suitable for children aged 2-4 years old, according to cabin crew guidelines?

A forward-facing child seat Signup and view all the answers

Which is an indication that infant safety devices are being used correctly during a flight?

They are securely attached and within easy reach Signup and view all the answers

What responsibility do cabin crew have regarding a supernumerary traveling on board?

They should ensure the supernumerary complies with passenger protocols Signup and view all the answers

When is it considered appropriate for cabin crew to approach unaccompanied minors?

Before takeoff during the safety briefing Signup and view all the answers

What should be considered when dealing with a passenger who comes from a known trafficking source location?

The passenger has no legitimate reason for travel Signup and view all the answers

What is a characteristic of a passenger who might be a victim of trafficking concerning their travel documents?

They do not have any travel documents with them Signup and view all the answers

What is the correct procedure for assisting blind passengers during meal service?

Use a clock face description to indicate locations of utensils and beverages. Signup and view all the answers

What is the appropriate way to communicate the location of emergency exits to a deaf passenger?

Use gestures and signs to indicate the direction of the exits. Signup and view all the answers

Where should a guide dog for a blind passenger be seated during the flight?

On the floor at the passenger's feet. Signup and view all the answers

During a pre-flight briefing, what should the cabin crew emphasize to a mentally impaired passenger?

They should seek mutual communication with cabin crew. Signup and view all the answers

What should the cabin crew do in case a passenger requires assistance during emergency evacuation?

Designate a crew member to assist them based on the pre-selected plan. Signup and view all the answers

What are the characteristics of a WCHC passenger?

Is immobile and requires wheelchair assistance at all times. Signup and view all the answers

Where should PRMs (Persons with Reduced Mobility) be seated during a flight?

In a designated area away from emergency exits. Signup and view all the answers

What is emphasized regarding the transportation of stretcher passengers?

There can be a maximum of two stretchers on board. Signup and view all the answers

What should be done with canes, crutches, or walking sticks during an emergency evacuation for handicapped passengers?

Instruct passengers not to use them at all during evacuation. Signup and view all the answers

What is the recommended approach for assisting a deaf passenger in an aircraft?

Use written instructions or visual aids for guidance. Signup and view all the answers

During an emergency situation, how should the cabin crew address the needs of overweight passengers?

Avoid seating more than one overweight passenger in the same row. Signup and view all the answers

What must the crew do when briefing blind passengers about safety equipment?

Physically guide the passenger and explain the functions of safety equipment. Signup and view all the answers

What is the primary responsibility of the cabin crew regarding physically impaired passengers?

To ensure they are informed about the emergency protocols and evacuation plans. Signup and view all the answers

What is the correct action for the crew to ensure safe travel for a stretcher passenger?

Provide clear explanations about emergency procedures. Signup and view all the answers

Study Notes

Cabin Crew Operations Manual - Supplementary Procedures

Persons on Board:
- Passengers are individuals transported on an aircraft for commercial purposes who are not operating crew members or supernumeraries.
- Non-operating crew members (e.g., duty crew held) and their dependents are considered passengers.
- Supernumeraries are individuals on board in addition to basic and extra crew, not classified as passengers. They should not identify themselves as crew.
Special Categories of Passengers (SCPs):
- Passengers requiring particular attention during boarding, disembarkation, or flight, such as infants, unaccompanied minors, physically disabled passengers, and those with assistance animals.
- Specific crew members are responsible for pre-flight briefings for SCPs.
- The number of passengers needing assistance should be considered when assigning crew.
Infants:
- Infants are defined as those under 2 years of age.
- They shall not use seats adjacent to emergency exits.
- Crew members are responsible for distributing infant restraints and guiding parents in their use.
Child Restraint Devices (CRDs):
- Crew members should assist parents in using these devices.
Specific Models:
- Procedures for certain aircraft models (B737-700, B737-800/MAX8/900, A220, A320 etc) are different
Infant Seatbelts:
- Instructions on use are provided
Child Seats:
- Criteria for acceptable child seats. Standards for use in motor vehicles and aircraft.
Amsafe Cares Harness:
- A full body harness, connected to the seatbelt.
- Use is allowed for certain ages and weights.
Pre-flight Briefing of Passengers with Infants:
- Crew members inform companions of essentials (e.g. oxygen masks, life vests, emergency exits and evacuation procedures). Special briefing cards for infants are used.
Unaccompanied Minors (UMs):
- Children aged 6 - 11 without an accompanying adult.
- An official form (G-F-050) must be completed.
- Specific procedures must be followed.
Medical Clearance:
- Medical certification is required in specific medical situations.
- A medical certificate is necessary for expectant mothers past a certain stage of pregnancy.
Sick Passengers:
- Advance notification, special arrangements (e.g., therapeutic oxygen).
- Cooling arrangements for medication may be needed
Persons with Reduced Mobility (PRMs):
- Categorized as MEDA (medical condition) or BLND (visually impaired), or other similar conditions. Passengers with disabilities of both upper and lower limbs, or upper limbs only should be seated close to exits..
Crew Rest Unit:
- Crew rest units are equipped and used for staff during the flight.
Positioning Flights - Door Inoperation procedures:
- Procedure for inoperative emergency exit/door/slide. The maximum number of passengers allowed for different aircraft is listed.

Human Trafficking

Definition:
- Human trafficking is the recruitment, transportation, transfer, harbouring, or receipt of persons, for the purpose of exploitations
Exploitation forms:
- Sexual exploitation, child sexual exploitation, child soldiers, forced labour, domestic servitude, debt bondage, forced marriage, forced begging, forced criminality, removal of organs, tissues, or cells, and illegal child adoption are all forms of exploitation.

In-flight medical emergency Procedures.

** Procedures and responsibility:**
- Cabin crew will advise PIC. Information about the situation is relayed to PIC. If needed a phone-patch is used to contact ASČR LETIŠTĚ PRAHA.
- Passengers with medical conditions should inform the carrier in advance and be assessed as needed
- Passengers who require additional support during the flight are to use procedures as outlined in the manual.
- Specific procedures for boarding, seating and disembarkation of all types of passengers are outlinesed

Other

Disinfection:
- Procedures for disinfecting the aircraft in areas of high infection risk.
Refusal of Embarkation:
- Passengers who are reckless or pose a danger to the safety of the flight may be refused embarkation.
Live Animals:
- Only cats and dogs are permitted, in special containers.
Cabin Baggage: Procedures for dealing with baggage during different stops
Fueling Procedures:
- Specific measures must be taken before, during, and after fueling.
Other:
- Specific procedures are given for various scenarios in the manuals. It is important to follow the correct steps for each type of passenger and situation.

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Description

This quiz covers essential guidelines for expectant mothers traveling by air, including documentation needed for carriage. It also addresses accommodations for passengers with known illnesses and those with reduced mobility, particularly in emergency situations.