Travel and Tourism Agencies Quiz
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Questions and Answers

What is the primary objective of the airline alliance mentioned?

  • To expand airline services to domestic travelers
  • To operate the most environmentally friendly airline services
  • To be the first choice airline alliance for frequent international travelers (correct)
  • To provide the cheapest airfare options worldwide

    • Which class of service is considered the most affordable according to the classification provided?

  • Premium Economy
  • First Class
  • Business Class
  • Basic Economy (correct)

    • In a codeshare agreement, which airline is known as the operating carrier?

  • The airline that checks in the passengers
  • The airline selling the tickets to customers
  • The airline providing the in-flight service
  • The airline flying the plane (correct)

    • How do frequent-flyer programs (FFPs) primarily benefit customers?

    <p>By allowing customers to accumulate points for air travel or rewards</p> Signup and view all the answers

    As of March 2020, what is the total number of aircraft operated by the member airlines of the alliance?

    <p>3,296</p> Signup and view all the answers

    What is the primary role of a travel agency?

    <p>To provide travel and tourism services on behalf of suppliers</p> Signup and view all the answers

    What distinguishes an Online Travel Agency (OTA) from an Offline Travel Agency?

    <p>OTAs serve as search engines for booking travel</p> Signup and view all the answers

    Which statement accurately describes an IATA accredited travel agency?

    <p>It can issue tickets directly due to GDS access</p> Signup and view all the answers

    Which of the following is a feature of a retail travel agency?

    <p>They book tickets on behalf of suppliers and earn commissions</p> Signup and view all the answers

    What is a characteristic of Non-IATA travel agencies?

    <p>They must contact accredited agencies to issue tickets</p> Signup and view all the answers

    What is a primary function of a wholesale travel agency?

    <p>Buying and reselling discounted travel components</p> Signup and view all the answers

    Which airline is mentioned as a low-cost airline in the Philippines?

    <p>Air Asia</p> Signup and view all the answers

    Which of the following would NOT be considered a type of travel insurance?

    <p>Injury Insurance</p> Signup and view all the answers

    What is the purpose of an Airline Debit Memo?

    <p>To indicate mistakes made by the agent on ticketing</p> Signup and view all the answers

    What does travel documentation typically include?

    <p>Visas that are required to travel to a country</p> Signup and view all the answers

    What was the significance of Thomas Cook in the travel industry?

    <p>He invented modern tourism and conducted tours</p> Signup and view all the answers

    What defines a hub airport?

    <p>An airport that acts as a transfer point for an airline</p> Signup and view all the answers

    What characterizes a propeller plane?

    <p>Designed for short duration flights</p> Signup and view all the answers

    What is the unique identifying feature of IATA codes?

    <p>They serve to avoid confusion between different travel entities</p> Signup and view all the answers

    Which of the following cities is identified as a hub city in the Philippines?

    <p>Manila</p> Signup and view all the answers

    Which travel agency service involves helping travelers with their journey details?

    <p>Itinerary Preparation</p> Signup and view all the answers

    Study Notes

    Travel Agency

    • A private retailer or public service that provides travel and tourism-related services to the public.
    • Offers various travelling packages for each destination.

    Thomas Cook

    • English innovator of the conducted tour.
    • Founded Thomas Cook and Son, a worldwide travel agency.
    • Credited with inventing modern tourism.

    International Air Transport Association (IATA)

    • Association representing over 80% of global air traffic.
    • IATA airport code: 3-letter geocode designating airports and metropolitan areas around the world.

    Online Travel Agency (OTA)

    • Website that acts as a search engine to book travel.
    • Connects providers across the travel industry to help travelers plan their trips.

    Offline Travel Agency

    • Travel agencies with physical offices.

    Travel Documentation

    • Includes visa requirements for each country.

    Global Distribution System (GDS)

    • A system that allows travel agencies to access and book flights and other travel services.

    Philippine Airlines

    • A prestigious airline, but not consistently reliable.

    Red Ribbon

    • A travel agency that assists with travel documents like passports, visas, and travel insurance.

    Thomas Cook

    • Widely known, reputable travel agency, has undergone rebranding.

    First Metro Travel

    • A travel agency.

    FCM Travel Solutions

    • IATA accredited travel agency located in Mango and Horizon.
    • Offers services in various locations.

    IATA Accreditation

    • License required for travel agencies to book tickets using GDS.

    Non-IATA Travel Agency

    • Not accredited, cannot issue tickets using GDS.
    • Must contact an accredited agency to issue tickets.

    Low-Cost Airlines (LCC)

    • Can issue tickets without needing IATA accreditation.
    • Examples in the Philippines: Cebu Pacific and Air Asia.

    Types of Travel Agencies

    • Retail Agency: Books tickets directly to airlines on behalf of suppliers, earns commission from airlines, and charges service fees to customers.
    • Wholesale Travel Agency: Buys travel components in bulk and resells them to other travel businesses, often at a discount.

    Functions and Services of Travel Agencies

    • Providing travel information: Involves geography.
    • Preparing itineraries: Digitalization is crucial.
    • Airline ticketing and reservation.
    • Tour packaging and costing.
    • Reservations.
    • Travel Insurance:
      • Emergency insurance.
      • Lost baggage insurance.
      • Airline Schedule Changed (ASC) insurance.
    • Currency services: Money exchange.

    IATA Standard

    • 3-letter geocode (unique identifier) to avoid confusion.

    Airport Code

    • 3-character codes for airports.
    • Example: Bantayan Island (BTY).

    Airline Code

    • 2-character code for airlines.
    • Examples: Cebu Pacific (5J), Air Asia (AK), Emirates (EK), Philippine Airlines (PR).

    Hub Airport

    • Airport that an airline uses as a transfer point for passengers.
    • Examples:
      • Hong Kong (HKG): Hub for flights throughout Asia.
      • Philippines: Mactan International, Ninoy Aquino, Clark International.

    City Code

    • 3-letter code for major cities.
    • Examples: Paris (PAR), Berlin City (BER), Hong Kong (HKG).

    Corporate Travel Agency

    • Provides services online and offline.

    Airplane Types

    • Propeller plane: Used for short-duration flights.
    • Jet airplane: Used for long-duration flights.

    Airline Debit Memo

    • Issued when the agent makes a mistake on the ticket.
    • Used to rebook or reroute flights.

    Abba Travel

    • Specializes in pilgrimage tours.

    Hub City

    • Manila is a hub city in the Philippines.
    • Example: Davao → Manila → Hong Kong
    • Busy airports.

    Airline Alliance

    • A group of airlines that collaborate for benefits.
    • Example: OneWorld Alliance:
      • Headquarters: Fort Worth, Texas.
      • Fleet: 3,296 aircraft.
      • Airports served: 1,000 airports in 170 countries.
      • Passengers carried: Over 490 million per year.
      • Member airlines:
        • Alaska Airlines (AS)
        • Cathay Pacific (CX)
        • Japan Airlines (JL)
        • Qatar Airways (QR)
        • Sri Lankan Airlines (UL)
        • American Airlines (AA)
        • Finnair (AY)
        • Malaysia Airlines (MH)
        • Royal Air Maroc (AT)
        • British Airways (BA)
        • Iberia (IB)
        • Qantas (QF)
        • Royal Jordanian (RJ)

    Class of Service

    • Basic economy: Cheapest, no seat selection.
    • Economy.
    • Premium Economy.
    • Business Class.
    • First Class.

    Frequent-Flyer Programme (FFP)

    • Loyalty program offered by airlines.
    • Earn points for air travel and other rewards.
    • Points based on fare class, distance flown, or amount paid.
    • Benefits include lounge access at airports.

    Codeshare

    • Agreement between two airlines to sell seats on the same flight.
    • Operating Carrier: Airline flying the plane, handles check-in and service.
    • Marketing Carrier: Airline selling tickets, owns the ticket.

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    Description

    Test your knowledge about travel agencies, including both online and offline services, and the pioneers of the industry like Thomas Cook. Additionally, learn about important concepts such as travel documentation and global distribution systems. This quiz covers various aspects of the travel and tourism sector.

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