Travel and Tourism Agencies Quiz

Travel Agency

• A private retailer or public service that provides travel and tourism-related services to the public.
• Offers various travelling packages for each destination.

Thomas Cook

• English innovator of the conducted tour.
• Founded Thomas Cook and Son, a worldwide travel agency.
• Credited with inventing modern tourism.

International Air Transport Association (IATA)

• Association representing over 80% of global air traffic.
• IATA airport code: 3-letter geocode designating airports and metropolitan areas around the world.

Online Travel Agency (OTA)

• Website that acts as a search engine to book travel.
• Connects providers across the travel industry to help travelers plan their trips.

Offline Travel Agency

• Travel agencies with physical offices.

Travel Documentation

• Includes visa requirements for each country.

Global Distribution System (GDS)

• A system that allows travel agencies to access and book flights and other travel services.

Philippine Airlines

• A prestigious airline, but not consistently reliable.

Red Ribbon

• A travel agency that assists with travel documents like passports, visas, and travel insurance.

Thomas Cook

• Widely known, reputable travel agency, has undergone rebranding.

First Metro Travel

• A travel agency.

FCM Travel Solutions

• IATA accredited travel agency located in Mango and Horizon.
• Offers services in various locations.

IATA Accreditation

• License required for travel agencies to book tickets using GDS.

Non-IATA Travel Agency

• Not accredited, cannot issue tickets using GDS.
• Must contact an accredited agency to issue tickets.

Low-Cost Airlines (LCC)

• Can issue tickets without needing IATA accreditation.
• Examples in the Philippines: Cebu Pacific and Air Asia.

Types of Travel Agencies

• Retail Agency: Books tickets directly to airlines on behalf of suppliers, earns commission from airlines, and charges service fees to customers.
• Wholesale Travel Agency: Buys travel components in bulk and resells them to other travel businesses, often at a discount.

Functions and Services of Travel Agencies

• Providing travel information: Involves geography.
• Preparing itineraries: Digitalization is crucial.
• Airline ticketing and reservation.
• Tour packaging and costing.
• Reservations.
• Travel Insurance:
  • Emergency insurance.
  • Lost baggage insurance.
  • Airline Schedule Changed (ASC) insurance.
• Currency services: Money exchange.

IATA Standard

• 3-letter geocode (unique identifier) to avoid confusion.

Airport Code

• 3-character codes for airports.
• Example: Bantayan Island (BTY).

Airline Code

• 2-character code for airlines.
• Examples: Cebu Pacific (5J), Air Asia (AK), Emirates (EK), Philippine Airlines (PR).

Hub Airport

• Airport that an airline uses as a transfer point for passengers.
• Examples:
  • Hong Kong (HKG): Hub for flights throughout Asia.
  • Philippines: Mactan International, Ninoy Aquino, Clark International.

City Code

• 3-letter code for major cities.
• Examples: Paris (PAR), Berlin City (BER), Hong Kong (HKG).

Corporate Travel Agency

• Provides services online and offline.

Airplane Types

• Propeller plane: Used for short-duration flights.
• Jet airplane: Used for long-duration flights.

Airline Debit Memo

• Issued when the agent makes a mistake on the ticket.
• Used to rebook or reroute flights.

Abba Travel

• Specializes in pilgrimage tours.

Hub City

• Manila is a hub city in the Philippines.
• Example: Davao → Manila → Hong Kong
• Busy airports.

Airline Alliance

• A group of airlines that collaborate for benefits.
• Example: OneWorld Alliance:
  • Headquarters: Fort Worth, Texas.
  • Fleet: 3,296 aircraft.
  • Airports served: 1,000 airports in 170 countries.
  • Passengers carried: Over 490 million per year.
  • Member airlines:
    • Alaska Airlines (AS)
    • Cathay Pacific (CX)
    • Japan Airlines (JL)
    • Qatar Airways (QR)
    • Sri Lankan Airlines (UL)
    • American Airlines (AA)
    • Finnair (AY)
    • Malaysia Airlines (MH)
    • Royal Air Maroc (AT)
    • British Airways (BA)
    • Iberia (IB)
    • Qantas (QF)
    • Royal Jordanian (RJ)

Class of Service

• Basic economy: Cheapest, no seat selection.
• Economy.
• Premium Economy.
• Business Class.
• First Class.

Frequent-Flyer Programme (FFP)

• Loyalty program offered by airlines.
• Earn points for air travel and other rewards.
• Points based on fare class, distance flown, or amount paid.
• Benefits include lounge access at airports.

Codeshare

• Agreement between two airlines to sell seats on the same flight.
• Operating Carrier: Airline flying the plane, handles check-in and service.
• Marketing Carrier: Airline selling tickets, owns the ticket.