17 Questions
What is the primary distinction between Air Travel class of service and Sea Travel type of cabin?
Level of luxury and amenities
How many hours typically make up a full day sightseeing tour?
Eight to ten hours
What is the purpose of an optional tour in a travel package?
To allow clients to pay extra for a non-included tour
What is the primary function of an itinerary in travel planning?
To schedule activities and destinations in chronological order
What is the main difference between a half-day and full-day sightseeing tour?
Duration of the tour
What is a reservation in the context of travel?
A booking in advance for a space for a specified period of time
Who can act as a middleman between a guest and a hotel to make a reservation?
Travel agent
What type of reservation requires a guest to pay a confirmation charge?
Guaranteed Reservation
What is the purpose of an Airport Code?
To designate a location identifier for an airport
What is the process of producing or selling tickets for trips or events called?
Ticketing
What is the term for the phonetic alphabet used in aviation and other industries?
Phonetic Alphabet
What is the main purpose of ticketing in the hospitality industry?
Connecting various related reservations
What is the characteristic of unrestricted fares?
No restrictions on getting refunds or making changes
What type of fares are often referred to as 'walkup' fares?
Unrestricted fares
What is the characteristic of capacity controlled fares?
Limited number of seats at a specific price
What is the most expensive and comfortable accommodation available on a flight?
First Class
What is the amount charged by a carrier for a passenger and their allowable free baggage?
Fare
Study Notes
Travel Classes
- Air Travel: First, Business, and Economy class
- Sea Travel: Suite, First class, Business, Tourist, and Economy class cabins
- Land Travel: Air-conditioned or Ordinary service
Types of Sightseeing Tours
- Half-day sightseeing tour: morning or afternoon with a snack
- Full-day sightseeing tour: 8-10 hours with lunch
- Evening tour: after 6 pm with dinner
- Optional tour: not included in the package, client pays extra
Itineraries
- A schedule of activities and destinations in chronological order
- Descriptive itinerary: includes description of planned activities and destinations visited
Reservations
- A booking in advance for a space for a specified period of time
- Common sources of reservations: Travel agents, Companies/corporate houses, Airlines, Embassies/consulates, NGOs/INGOs, Government Offices and Ministries, Personal approach
- Types of Reservations:
- Guaranteed Reservation: guest confirms booking by paying a conformational charge
- Non-Guaranteed Reservation: conditional reservation, room or seat hold until 6 pm on the due date
Phonetic Alphabet and Airport Codes
- Phonetic Alphabet: Alpha, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliett, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu
- Airport Codes: three-letter geocode designating many airports and metropolitan areas around the world, defined by the International Air Transport Association (IATA)
Ticketing and Fares
- Ticketing: the process of producing or selling tickets for trips or events, including connections between various related reservations in the hospitality industry
- Fares: the amount charged by a carrier for a passenger and their allowable free baggage
- Four Types of Fares:
- Unrestricted Fares: no or limited restrictions on refunds or changes, highest priced fares
- Restricted Fares: advance purchase requirements, restrictions on ticket use, and penalties for changes
- Capacity Controlled Fares: limited number of seats at a specific price, offered by discount carriers
- Internet-only Fares: discounted restricted fares only available on the airline's website
Test your knowledge of travel agency operations, including different classes of service for air, sea, and land travel, as well as types of sightseeing tours. Learn about the various options available to travelers, from luxury suites to economy class.
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