Podcast
Questions and Answers
The Will Call feature is used when a member wants to request a return ride after their appointment.
The Will Call feature is used when a member wants to request a return ride after their appointment.
True
The Scheduled Return Ride feature is used when a member has requested to be picked up at a specific time after their appointment.
The Scheduled Return Ride feature is used when a member has requested to be picked up at a specific time after their appointment.
True
The 'R' stop type stands for 'Return' in the Stop Types Key.
The 'R' stop type stands for 'Return' in the Stop Types Key.
True
Trip remarks should be done when the trip is completed successfully.
Trip remarks should be done when the trip is completed successfully.
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If a member has never been to an address before, entering the full address is required to search for it.
If a member has never been to an address before, entering the full address is required to search for it.
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The member's profile notes should include their medical history.
The member's profile notes should include their medical history.
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After entering the full address, clicking 'Save' will automatically geocode the address.
After entering the full address, clicking 'Save' will automatically geocode the address.
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The facility phone number is optional when adding a new address.
The facility phone number is optional when adding a new address.
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The method of transportation should be noted in the trip details.
The method of transportation should be noted in the trip details.
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The pickup location and address should be included in the trip details.
The pickup location and address should be included in the trip details.
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Trans prov notes are for internal use only.
Trans prov notes are for internal use only.
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The destination facility phone number should be included in the trip details.
The destination facility phone number should be included in the trip details.
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Wheelchair notes should be marked as a high priority with an expiration date.
Wheelchair notes should be marked as a high priority with an expiration date.
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The member's best contact number should be included in the trip details.
The member's best contact number should be included in the trip details.
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Study Notes
Trip Information
- Trips can be booked, changed, canceled, etc.
- Method of transportation: VAN, BUS, MRB, PAR, etc.
- Date of appointment and day of the week
- Time of appointment
- Round trip or one-way
- Pickup location and address
- Best contact number for the member
- Destination location and address
- Facility phone number
- Destination suite/facility name/doctor name
Trip Remarks
- Required for internal use, specific to each trip
- Must include time, time zone, and important trip details
- Notes may include changes made to a trip, overrides, or problems encountered
- Remarks should be added when a trip is opened after intake, or if a call is transferred
- Includes any information that needs to be known by another MSR or leadership regarding the trip
Member Profile Notes
- For internal use, notes are profile-wide
- Accessed through the "View Member" page
- Notes should follow a template and be marked as a Red Flag with No Expiration
- Wheelchair notes include member height, weight, and transfer abilities
- Examples of templates include standard manual wheelchair, bariatric manual wheelchair, standard electric wheelchair, and bariatric electric wheelchair
Trans Prov Notes
- For the driver, includes information such as:
- Member is bringing an item (cane, crutches, car seat, service animal)
- Member is bringing additional passenger(s) (escort, child, caregiver)
- Instructions for pick-up (gate code, landmarks, clothing)
- Does not include HIPAA information (home address, phone number)
Additional Services
- Additional stops can be added, including pickup, destination, additional, and return stops
- Stop types are categorized using the key: P = Pickup, T = Destination, A = Additional, R = Return
- Members can search for previous addresses or enter new addresses, which will auto-populate remaining information
- Facility details, including phone number and suite/facility name, can be added and saved.
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Description
This quiz covers the details required to book a trip, including mode of transportation, date, time, pickup and destination locations, and special needs.
