18 Questions
What is a key factor in making case studies successful?
Using cases taken from actual situations
What is the primary goal of a lecture in a training setting?
To obtain knowledge
What is the purpose of a role-play exercise in a training setting?
To practice necessary interpersonal skills
What is a characteristic of a simulation exercise?
It physically and psychologically simulates actual job conditions
What is the difference between role-play and behavior modeling?
Role-play involves acting out simulated roles, while behavior modeling involves watching videos of correct behavior
What is a limitation of using a living case study in a training setting?
Trainees may not be the best individuals to solve the problem
What is the purpose of role-playing in employee training?
To behaviorally rehearse situations and receive feedback on performance
What is an effective way to motivate employees to attend training?
By relating the training to their immediate job
What type of training is best suited for teaching skills that require supervision to learn?
On-the-job training
What is the primary goal of behaviorally rehearsed situations in employee training?
To receive feedback on performance
What is the term for a system in which employees are given the opportunity to perform several different jobs in an organization?
Job rotation
What type of distance learning technology is characterized by interactive videos?
Asynchronous
What is the primary objective of a training needs assessment?
To identify the training requirements of an organization
What is the primary benefits of an apprenticeship training program?
It combines formal coursework with on-the-job training
What is a potential problem with coaching as a training method?
Not all good workers are good trainers
What is the purpose of pass-through programs in training?
To temporarily assign experienced workers to the training department
What is one way to evaluate the effectiveness of a training program?
By evaluating the business impact of the training
What is an important consideration in designing a training program?
The use of psychological principles
Study Notes
Training Methods
- Lectures are effective for knowledge acquisition, but require additional techniques like simulations and role plays to develop skills.
- Handouts are an essential component of training presentations.
Case Studies
- Employees are presented with real or hypothetical workplace problems and asked to propose solutions.
- Case studies are most effective when based on actual situations.
- A drawback of live case studies is that trainees may not be the best individuals to solve the problem.
Simulation Exercises
- Designed to simulate job conditions, allowing trainees to work with equipment under realistic circumstances.
- Effective only if they physically and psychologically simulate actual job conditions.
Role-Play
- A training technique where employees act out simulated roles to develop interpersonal skills.
- Not suitable for everyone.
- Role-play exercises involve an employee playing the role of "the other person."
Behavior Modeling
- Similar to role-play, but trainees demonstrate ideal behavior rather than normal behavior.
- Involves trainees viewing videos of correct and incorrect problem-solving and role-playing situations with feedback.
Motivating Employees to Attend Training
- Relate training to employees' immediate job tasks.
- Make training interesting and engaging.
- Increase employee buy-in and participation.
- Offer incentives, food, and reduce stress associated with attending training.
Delivering Training Programs
- Three broad methods of delivering training: classroom, distance learning, and on-the-job training.
Classroom Training
- Initial decisions include who will conduct the training, where it will be held, and how long it will last.
- Considerations include mass or distributive practice.
Distance Learning
- Technologies can be categorized into asynchronous (interactive videos) and synchronous (webinars, webcasts, wiki, listserv).
On-the-Job Training
- Informal training by experienced peers and supervisors that occurs on the job and during job tasks.
- Suitable for teaching skills that require supervision, repetition, and role modeling.
Learning Through Job Rotation
- A system where employees are given the opportunity to perform several different jobs in an organization.
- Useful for training managerial employees and allowing for lateral transfers and greater flexibility.
Apprenticeship
- A training program that combines formal coursework with formal on-the-job training.
- Typically found in craft and building trades.
Coaching and Mentoring
- Coaching is temporary, while mentoring is long-term.
- Problems with coaching include not all good workers being good trainers and diminishing the expert's productivity.
Evaluation of Training Results
- Criteria include employee reactions, employee learning, application of training, and business impact.
- Measurement methods include pre-test and post-test, transfer of training, and return on investment.
Training Process
- The first step in the training process is to conduct a training needs assessment that includes an organizational analysis, task analysis, and person analysis.
- Psychological principles such as modeling, distributed practice, and transfer of training must be considered when conducting a training program.
This quiz assesses your understanding of different training methods, including lectures and case studies, and their effectiveness in teaching knowledge and skills. Learn how to create successful training presentations and handouts.
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