18 Questions
What type of training is best suited for on-the-job coaching?
Technical training
What is the primary purpose of a lesson plan?
To identify learning activities and develop a content template
Which of the following is NOT a suggested delivery method for technical training?
Team training
What is the highest level of evaluation criteria in the given framework?
Level 5 - Evaluation of Return on investments (ROI) on training
Which type of training is most suitable for job swapping?
Soft skills training
What is the primary purpose of Level 1 evaluation criteria?
To evaluate the reactions of trainees to the training
What is the primary focus of training design?
Creating a blueprint for the development of instruction
What is a characteristic of good learning objectives?
They are performance-based and measurable
Which of the following is NOT a step in the process of training design?
Evaluating the instructor's performance
What is the purpose of identifying learning activities and developing a lesson plan?
To create a roadmap for the training program
What is the primary purpose of defining evaluation criteria in training design?
To measure the effectiveness of the training program
Which of the following training objectives is NOT specific and measurable?
Be able to improve customer service skills
What is a key element of effective training design?
It is based on identified needs
What is the purpose of a design framework in training development?
To guide the development of training and explain it to stakeholders
What is a characteristic of a lesson plan?
It includes specific steps involved in the lesson
What should be considered when selecting a delivery mode for training?
Both the trainer's preference and the audience's needs
What is the purpose of evaluation measures in a lesson plan?
To assess the achievement of learning objectives
What is a program of activities in a training program?
A series of major activities with specific times or time intervals
Study Notes
Training Methods and Delivery
- Technical training: On-the-job coaching, Web-based
- Skills training: Job shadowing, Quality training
- Safety training: Safety training, Technical training
- Managerial training: Type of training
- Soft skills training: Job swapping, Professional training
- Team training: Team training, Managerial training
- Professional training: Type of training
Identifying Learning Activities and Developing Lesson Plan
- Lesson plan includes: Course title, Session or lesson title, Lesson objective, Learning outcomes, Evaluation measures, Trainer or Facilitator, Duration, Equipment, Material & resources, Pre-reading preparation, Content template
Defining Evaluation Criteria
- Level 1: Content Evaluation through Trainees’ Reactions
- Level 2: Learning Evaluation through examination
- Level 3: Evaluation of Behavioral outcomes through training
- Level 4: Evaluation of Attainment of Training and Development Objectives
- Level 5: Evaluation of Return on investments (ROI) on training
Training Design
- Refers to the organization and coordination of the training program
- Process of preparing and planning events to facilitate learning
- Model for Training Design includes:
- Identifying the training objective
- Determining training content
- Selecting training method
- Identifying learning activities and developing lesson plan
- Defining evaluation criteria
- Specifying follow-up activities
Identifying Training Objectives
- Good learning objectives are: performance-based, clear, measurable
- Examples: Be able to show the proper way to take a customer’s order, Be able to conduct performance review session using the problem-solving approach
Determining Training Content
- Involves determining the content to be covered in the training program
Specifying Follow-up Activities
- Includes: Performance appraisal, Succession plans, Company goals
Effective Training Design
- Has measurable objectives
- Is goal-oriented
- Is based on identified needs
- Is time-bound
- Is learner-focused
- Does not imply a uniform training design across companies or organizations
Test your knowledge of different training methods, including technical, managerial, and soft skills training. Identify the suitable delivery methods for various types of training, such as on-the-job coaching, web-based, and job shadowing. Evaluate your understanding of quality, safety, and professional training.
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