Training Methods and Delivery

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Questions and Answers

What type of training is best suited for on-the-job coaching?

  • Soft skills training
  • Skills training
  • Managerial training
  • Technical training (correct)

What is the primary purpose of a lesson plan?

  • To define evaluation criteria
  • To select a training method
  • To evaluate the effectiveness of training
  • To identify learning activities and develop a content template (correct)

Which of the following is NOT a suggested delivery method for technical training?

  • Job shadowing
  • Web-based
  • Professional training
  • Team training (correct)

What is the highest level of evaluation criteria in the given framework?

<p>Level 5 - Evaluation of Return on investments (ROI) on training (C)</p> Signup and view all the answers

Which type of training is most suitable for job swapping?

<p>Soft skills training (B)</p> Signup and view all the answers

What is the primary purpose of Level 1 evaluation criteria?

<p>To evaluate the reactions of trainees to the training (D)</p> Signup and view all the answers

What is the primary focus of training design?

<p>Creating a blueprint for the development of instruction (C)</p> Signup and view all the answers

What is a characteristic of good learning objectives?

<p>They are performance-based and measurable (A)</p> Signup and view all the answers

Which of the following is NOT a step in the process of training design?

<p>Evaluating the instructor's performance (D)</p> Signup and view all the answers

What is the purpose of identifying learning activities and developing a lesson plan?

<p>To create a roadmap for the training program (D)</p> Signup and view all the answers

What is the primary purpose of defining evaluation criteria in training design?

<p>To measure the effectiveness of the training program (D)</p> Signup and view all the answers

Which of the following training objectives is NOT specific and measurable?

<p>Be able to improve customer service skills (B)</p> Signup and view all the answers

What is a key element of effective training design?

<p>It is based on identified needs (B)</p> Signup and view all the answers

What is the purpose of a design framework in training development?

<p>To guide the development of training and explain it to stakeholders (C)</p> Signup and view all the answers

What is a characteristic of a lesson plan?

<p>It includes specific steps involved in the lesson (B)</p> Signup and view all the answers

What should be considered when selecting a delivery mode for training?

<p>Both the trainer's preference and the audience's needs (B)</p> Signup and view all the answers

What is the purpose of evaluation measures in a lesson plan?

<p>To assess the achievement of learning objectives (A)</p> Signup and view all the answers

What is a program of activities in a training program?

<p>A series of major activities with specific times or time intervals (D)</p> Signup and view all the answers

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Study Notes

Training Methods and Delivery

  • Technical training: On-the-job coaching, Web-based
  • Skills training: Job shadowing, Quality training
  • Safety training: Safety training, Technical training
  • Managerial training: Type of training
  • Soft skills training: Job swapping, Professional training
  • Team training: Team training, Managerial training
  • Professional training: Type of training

Identifying Learning Activities and Developing Lesson Plan

  • Lesson plan includes: Course title, Session or lesson title, Lesson objective, Learning outcomes, Evaluation measures, Trainer or Facilitator, Duration, Equipment, Material & resources, Pre-reading preparation, Content template

Defining Evaluation Criteria

  • Level 1: Content Evaluation through Trainees’ Reactions
  • Level 2: Learning Evaluation through examination
  • Level 3: Evaluation of Behavioral outcomes through training
  • Level 4: Evaluation of Attainment of Training and Development Objectives
  • Level 5: Evaluation of Return on investments (ROI) on training

Training Design

  • Refers to the organization and coordination of the training program
  • Process of preparing and planning events to facilitate learning
  • Model for Training Design includes:
    • Identifying the training objective
    • Determining training content
    • Selecting training method
    • Identifying learning activities and developing lesson plan
    • Defining evaluation criteria
    • Specifying follow-up activities

Identifying Training Objectives

  • Good learning objectives are: performance-based, clear, measurable
  • Examples: Be able to show the proper way to take a customer’s order, Be able to conduct performance review session using the problem-solving approach

Determining Training Content

  • Involves determining the content to be covered in the training program

Specifying Follow-up Activities

  • Includes: Performance appraisal, Succession plans, Company goals

Effective Training Design

  • Has measurable objectives
  • Is goal-oriented
  • Is based on identified needs
  • Is time-bound
  • Is learner-focused
  • Does not imply a uniform training design across companies or organizations

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