Podcast
Questions and Answers
Which situation requires training?
Which situation requires training?
- Staff needing to understand changes in local regulations (correct)
- An experienced employee using a familiar scheduling tool
- Employees using personal technology for personal tasks
- Employees independently pursuing certifications
Employees need training for tasks that are self-explanatory.
Employees need training for tasks that are self-explanatory.
False (B)
What is a situation where training is not necessary?
What is a situation where training is not necessary?
For tasks that employees are already proficient in.
Training is required to improve ________ skills for staff interacting with the public.
Training is required to improve ________ skills for staff interacting with the public.
Match the following situations with their training requirements:
Match the following situations with their training requirements:
Which of these questions should be asked before developing training?
Which of these questions should be asked before developing training?
Training is always the first step in addressing performance issues.
Training is always the first step in addressing performance issues.
Who is responsible for approving the final product before it is taken to the sponsor?
Who is responsible for approving the final product before it is taken to the sponsor?
The Project Lead is responsible for reviewing the storyboard before development begins.
The Project Lead is responsible for reviewing the storyboard before development begins.
What is the primary role of the Subject Matter Expert?
What is the primary role of the Subject Matter Expert?
The Project Lead must identify ______ participants for class pilot.
The Project Lead must identify ______ participants for class pilot.
Match the role with their responsibilities:
Match the role with their responsibilities:
Which document may the sponsor review before the pilot launch?
Which document may the sponsor review before the pilot launch?
The Project Lead is solely responsible for final approval of the prototype.
The Project Lead is solely responsible for final approval of the prototype.
What should the Owner do to champion the project?
What should the Owner do to champion the project?
If timelines need adjustment, the Project Lead must coordinate with all parties on the new ______.
If timelines need adjustment, the Project Lead must coordinate with all parties on the new ______.
What is one of the primary duties of the Project Lead?
What is one of the primary duties of the Project Lead?
What is the primary business goal of the project?
What is the primary business goal of the project?
The Design Team should only communicate with the Project Team after all deadlines have been met.
The Design Team should only communicate with the Project Team after all deadlines have been met.
What is one expected outcome of this project?
What is one expected outcome of this project?
Delays in development can occur due to a ______ if all team members are not updated in a timely manner.
Delays in development can occur due to a ______ if all team members are not updated in a timely manner.
Match the following roles with their responsibilities:
Match the following roles with their responsibilities:
Which of the following is NOT an expected objective of the project?
Which of the following is NOT an expected objective of the project?
The objective of the project is to improve communication only among the Design Team.
The objective of the project is to improve communication only among the Design Team.
What is essential for avoiding delays in the development process?
What is essential for avoiding delays in the development process?
This project aims to improve participants' ability to manage limited ______ for party planning.
This project aims to improve participants' ability to manage limited ______ for party planning.
Who should be available to the Project Team during all key points?
Who should be available to the Project Team during all key points?
Which of the following is NOT one of the elements necessary for achieving behavior change?
Which of the following is NOT one of the elements necessary for achieving behavior change?
Training is the only component necessary in a change management plan.
Training is the only component necessary in a change management plan.
What is the primary goal of the course related to party planning?
What is the primary goal of the course related to party planning?
One of the stages in the change management plan is ________, which helps to inform stakeholders about the upcoming changes.
One of the stages in the change management plan is ________, which helps to inform stakeholders about the upcoming changes.
Match the following elements of change management with their descriptions:
Match the following elements of change management with their descriptions:
What is the initial task of the L&D team in the project?
What is the initial task of the L&D team in the project?
Throughout the project, consultation with stakeholders is necessary for content and accuracy.
Throughout the project, consultation with stakeholders is necessary for content and accuracy.
What tool is used for building the course?
What tool is used for building the course?
The instructional designer is responsible for developing resources like the _______.
The instructional designer is responsible for developing resources like the _______.
What is one of the key activities of the project manager?
What is one of the key activities of the project manager?
The storyboard should not include any information for Rise.
The storyboard should not include any information for Rise.
What do pilot participants provide after the course is piloted?
What do pilot participants provide after the course is piloted?
The L&D team must meet for considerations of what needs to _______ in the course.
The L&D team must meet for considerations of what needs to _______ in the course.
Which of the following is NOT a responsibility of the Instructional Designer?
Which of the following is NOT a responsibility of the Instructional Designer?
Flashcards
When is training NOT the answer?
When is training NOT the answer?
Training isn't needed if employees already possess the necessary skills or knowledge for a task, or if the task is self-explanatory.
Training needed for compliance?
Training needed for compliance?
Training is required when changes to laws or regulations affect staff work duties.
Need for training : Leadership Development?
Need for training : Leadership Development?
Newly promoted supervisors require training for developing leadership skills.
Training needed for Best Practices?
Training needed for Best Practices?
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New Software Implementation, need for training?
New Software Implementation, need for training?
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Customer service and training?
Customer service and training?
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Questions before training development?
Questions before training development?
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Design Team Availability
Design Team Availability
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Communication Breakdown
Communication Breakdown
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Project Team
Project Team
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Key Touchpoints
Key Touchpoints
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Project Deadlines
Project Deadlines
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Business Goal
Business Goal
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Innovative Thinking
Innovative Thinking
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Collaboration
Collaboration
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Resource Management
Resource Management
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Change Management Plan
Change Management Plan
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Awareness in Change Management
Awareness in Change Management
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Desire in Change Management
Desire in Change Management
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Knowledge in Change Management
Knowledge in Change Management
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Ability in Change Management
Ability in Change Management
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Final sign-off process
Final sign-off process
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Sponsor's role
Sponsor's role
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Project Lead's role
Project Lead's role
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Communication Coordination
Communication Coordination
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Pilot Participants
Pilot Participants
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SME role
SME role
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Course Blueprint
Course Blueprint
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Storyboard
Storyboard
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Prototype
Prototype
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On-the-job objectives
On-the-job objectives
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Blueprint
Blueprint
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Objectives (Training)
Objectives (Training)
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Key Points
Key Points
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L&D Team
L&D Team
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Rise (Software)
Rise (Software)
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Pilot (Training)
Pilot (Training)
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Stakeholders (Training)
Stakeholders (Training)
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Resource (Training)
Resource (Training)
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Course Launch
Course Launch
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Study Notes
Common Considerations of Training
-
When Training is NOT the Answer:
- Basic Job Knowledge for Experienced Staff: Long-term employees don't need training on tasks they already know.
- Use of Personal Technology: Employees are responsible for using their own devices for personal use; this doesn't require county-provided training.
- Routine Administrative Procedures: Staff who regularly perform routine tasks (e.g., scheduling, filing) don't need training.
- Self-Directed Learning: Employees can independently pursue certifications or courses outside of company-provided training.
- Self-Explanatory Tasks: If a task is intuitive and uses a standard tool or form, no training is needed.
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When Training is the Answer:
- Compliance with Updated Regulations: All staff must be trained on changes to local, state, or federal laws relevant to their jobs.
- Leadership Development: New supervisors need training to develop leadership skills.
- New Internal Policies/Best Practices: Employees need training on company policies and best practices in the workplace and community.
- New Software Implementation: Staff need training on new systems for managing records.
- Customer Service Improvement: Training is necessary to improve communication and service delivery skills for staff interacting with the public
Questions to Ask Prior to Developing Training
- What behavior needs to be seen? Who needs to see it?
- Why isn't the desired behavior happening currently?
- If the behavior does happen, what will change, and how will it be measured?
- What solutions have already been tried or are currently in place?
- Who has subject matter expertise and who supports the need for training?
- When should this training start? Can it be phased?
Learning & Development Customer Agreement
- Project Purpose and Intent:
- The project was to help the Party Planning Committee throw a more successful birthday party for Goldy, the Goldfish, by addressing budgeting, time management, decorations, food, and parties.
- Responsibilities:
- Different individuals and departments (Sponsor, Project Lead, Designer/Trainer) within the organization had specific roles regarding the management of the project. Responsibilities included approvals, coordination, timelines and the development or training itself.
Project Details and Deliverables
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Project Goal: Innovative thinking and collaboration for time management of resources for party planning and improving participants' ability to work under time constraints, and have effective budget management.
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Requirements:
-
The project will adhere to all regulations and deliverables.
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Project scope was limited to small birthday parties (up to 20 people) for creating contingency planning and not office emergency plans.
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Risks and Constraints:
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The project may encounter challenges or limitations, and the team needs to develop mitigating strategies.
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What to prioritize:
- The project needs to stay under budget ($200).
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Time management for planning the birthday party is important.
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Party planning, budgeting, and time management microlearning materials, and crisis management training, must be created.
Expected Outcomes
- Participants can use innovative thinking and collaboration to manage limited party planning resources under time constraints.
- Parties are successful, following a planned budget.
- The planning committee can solve problems efficiently in a timely manner.
- All parties plan will be well organized and managed.
Methods of Evaluation
- Success criteria:
- Staying within the budget.
- Meeting tight deadlines for planning.
- Positive outcome for the party.
- Evaluation methods:
- A post-course survey for the committee
- A follow-up survey to Michael Scott and other partygoers.
Enabling Objectives (Classroom)
- Enabling objectives give specific steps for achieving the behavior. Examples include determining available budget amounts, breaking down party costs, and recalling time-management skills.
Essential Questions
- What is the primary goal for the learner?
- What are the key pieces of information needed to reach the goal?
- What extra information might be helpful in understanding the goal or topic?
- Where can learners find more about the topic (e.g., resources)?
Course Blueprint
- Course description: The course will be published in Workday using the learner description template.
- Target Audience: The Party Planning Committee
- Delivery method: Online/self-led.
- Course Purpose: To learn how to manage parties with a budget under time constraints.
- What does the course teach?
- How to create a budget.
- Effective time management for planning a party.
- Requirements: Some background knowledge or required prerequisites may be needed.
- Course frequency: Single course for the entire year.
- Additional details:
- Questions are asked related to the objectives, required information, and supplemental information for a learning path.
- Enabling Objectives: Additional steps for reaching the desired behaviors are given.
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Description
This quiz explores the key factors determining when training is necessary and when it is not for employees. Understanding these considerations helps organizations optimize their training resources and enhance workplace efficiency.
