Training Considerations for Employees
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Questions and Answers

Which situation requires training?

  • Staff needing to understand changes in local regulations (correct)
  • An experienced employee using a familiar scheduling tool
  • Employees using personal technology for personal tasks
  • Employees independently pursuing certifications

    • Employees need training for tasks that are self-explanatory.

    False

    What is a situation where training is not necessary?

    For tasks that employees are already proficient in.

    Training is required to improve ________ skills for staff interacting with the public.

    <p>customer service</p> Signup and view all the answers

    Match the following situations with their training requirements:

    <p>Leadership Development = Required training for new supervisors Self-Directed Learning = No training necessary New Software Implementation = Training required for new systems Routine Administrative Procedures = No training needed for daily tasks</p> Signup and view all the answers

    Which of these questions should be asked before developing training?

    <p>What behavior do we need to see?</p> Signup and view all the answers

    Training is always the first step in addressing performance issues.

    <p>False</p> Signup and view all the answers

    Who is responsible for approving the final product before it is taken to the sponsor?

    <p>Owner</p> Signup and view all the answers

    The Project Lead is responsible for reviewing the storyboard before development begins.

    <p>False</p> Signup and view all the answers

    What is the primary role of the Subject Matter Expert?

    <p>To provide final approval of all SME related content.</p> Signup and view all the answers

    The Project Lead must identify ______ participants for class pilot.

    <p>6-10</p> Signup and view all the answers

    Match the role with their responsibilities:

    <p>Owner = Approve final product and course objectives Project Lead = Coordinate communication and timelines Subject Matter Expert = Final approval of content Pilot Participants = Provide feedback on the course</p> Signup and view all the answers

    Which document may the sponsor review before the pilot launch?

    <p>Storyboard</p> Signup and view all the answers

    The Project Lead is solely responsible for final approval of the prototype.

    <p>False</p> Signup and view all the answers

    What should the Owner do to champion the project?

    <p>Champion the project with leadership.</p> Signup and view all the answers

    If timelines need adjustment, the Project Lead must coordinate with all parties on the new ______.

    <p>timelines</p> Signup and view all the answers

    What is one of the primary duties of the Project Lead?

    <p>Coordinate communication</p> Signup and view all the answers

    What is the primary business goal of the project?

    <p>Improve participants' ability to manage resources</p> Signup and view all the answers

    The Design Team should only communicate with the Project Team after all deadlines have been met.

    <p>False</p> Signup and view all the answers

    What is one expected outcome of this project?

    <p>The Party Planning Committee will be able to foster innovative thinking and collaboration.</p> Signup and view all the answers

    Delays in development can occur due to a ______ if all team members are not updated in a timely manner.

    <p>communication breakdown</p> Signup and view all the answers

    Match the following roles with their responsibilities:

    <p>Design Team = Available to the Project Team during key touchpoints Project Team = Ensures timely delivery of resources Party Planning Committee = Fosters innovative thinking and collaboration Participants = Manage limited resources under time constraints</p> Signup and view all the answers

    Which of the following is NOT an expected objective of the project?

    <p>Reduce the time spent on party planning</p> Signup and view all the answers

    The objective of the project is to improve communication only among the Design Team.

    <p>False</p> Signup and view all the answers

    What is essential for avoiding delays in the development process?

    <p>Timely updates and communication among team members.</p> Signup and view all the answers

    This project aims to improve participants' ability to manage limited ______ for party planning.

    <p>resources</p> Signup and view all the answers

    Who should be available to the Project Team during all key points?

    <p>One member of the Design Team</p> Signup and view all the answers

    Which of the following is NOT one of the elements necessary for achieving behavior change?

    <p>Implementation</p> Signup and view all the answers

    Training is the only component necessary in a change management plan.

    <p>False</p> Signup and view all the answers

    What is the primary goal of the course related to party planning?

    <p>Foster innovative thinking and collaboration within the Party Planning Committee.</p> Signup and view all the answers

    One of the stages in the change management plan is ________, which helps to inform stakeholders about the upcoming changes.

    <p>Awareness</p> Signup and view all the answers

    Match the following elements of change management with their descriptions:

    <p>Awareness = Understanding the need for change Desire = Willingness to support and participate in change Knowledge = Information required to make a change Ability = Skill and competence to implement change</p> Signup and view all the answers

    What is the initial task of the L&D team in the project?

    <p>Complete the blueprint's objectives</p> Signup and view all the answers

    Throughout the project, consultation with stakeholders is necessary for content and accuracy.

    <p>True</p> Signup and view all the answers

    What tool is used for building the course?

    <p>Rise</p> Signup and view all the answers

    The instructional designer is responsible for developing resources like the _______.

    <p>blueprint</p> Signup and view all the answers

    What is one of the key activities of the project manager?

    <p>Supply link to pilot participants</p> Signup and view all the answers

    The storyboard should not include any information for Rise.

    <p>False</p> Signup and view all the answers

    What do pilot participants provide after the course is piloted?

    <p>Feedback</p> Signup and view all the answers

    The L&D team must meet for considerations of what needs to _______ in the course.

    <p>remain</p> Signup and view all the answers

    Which of the following is NOT a responsibility of the Instructional Designer?

    <p>Gather pilot feedback</p> Signup and view all the answers

    Study Notes

    Common Considerations of Training

    • When Training is NOT the Answer:

      • Basic Job Knowledge for Experienced Staff: Long-term employees don't need training on tasks they already know.
      • Use of Personal Technology: Employees are responsible for using their own devices for personal use; this doesn't require county-provided training.
      • Routine Administrative Procedures: Staff who regularly perform routine tasks (e.g., scheduling, filing) don't need training.
      • Self-Directed Learning: Employees can independently pursue certifications or courses outside of company-provided training.
      • Self-Explanatory Tasks: If a task is intuitive and uses a standard tool or form, no training is needed.

    • When Training is the Answer:

      • Compliance with Updated Regulations: All staff must be trained on changes to local, state, or federal laws relevant to their jobs.
      • Leadership Development: New supervisors need training to develop leadership skills.
      • New Internal Policies/Best Practices: Employees need training on company policies and best practices in the workplace and community.
      • New Software Implementation: Staff need training on new systems for managing records.
      • Customer Service Improvement: Training is necessary to improve communication and service delivery skills for staff interacting with the public

    Questions to Ask Prior to Developing Training

    • What behavior needs to be seen? Who needs to see it?
    • Why isn't the desired behavior happening currently?
    • If the behavior does happen, what will change, and how will it be measured?
    • What solutions have already been tried or are currently in place?
    • Who has subject matter expertise and who supports the need for training?
    • When should this training start? Can it be phased?

    Learning & Development Customer Agreement

    • Project Purpose and Intent:
      • The project was to help the Party Planning Committee throw a more successful birthday party for Goldy, the Goldfish, by addressing budgeting, time management, decorations, food, and parties.
    • Responsibilities:
      • Different individuals and departments (Sponsor, Project Lead, Designer/Trainer) within the organization had specific roles regarding the management of the project. Responsibilities included approvals, coordination, timelines and the development or training itself.

    Project Details and Deliverables

    • Project Goal: Innovative thinking and collaboration for time management of resources for party planning and improving participants' ability to work under time constraints, and have effective budget management.

    • Requirements:

    • The project will adhere to all regulations and deliverables.

    • Project scope was limited to small birthday parties (up to 20 people) for creating contingency planning and not office emergency plans.

    • Risks and Constraints:

    • The project may encounter challenges or limitations, and the team needs to develop mitigating strategies.

    • What to prioritize:

      • The project needs to stay under budget ($200).

    • Time management for planning the birthday party is important.

    • Party planning, budgeting, and time management microlearning materials, and crisis management training, must be created.

    Expected Outcomes

    • Participants can use innovative thinking and collaboration to manage limited party planning resources under time constraints.
    • Parties are successful, following a planned budget.
    • The planning committee can solve problems efficiently in a timely manner.
    • All parties plan will be well organized and managed.

    Methods of Evaluation

    • Success criteria:
      • Staying within the budget.
      • Meeting tight deadlines for planning.
      • Positive outcome for the party.
    • Evaluation methods:
      • A post-course survey for the committee
      • A follow-up survey to Michael Scott and other partygoers.

    Enabling Objectives (Classroom)

    • Enabling objectives give specific steps for achieving the behavior. Examples include determining available budget amounts, breaking down party costs, and recalling time-management skills.

    Essential Questions

    • What is the primary goal for the learner?
    • What are the key pieces of information needed to reach the goal?
    • What extra information might be helpful in understanding the goal or topic?
    • Where can learners find more about the topic (e.g., resources)?

    Course Blueprint

    • Course description: The course will be published in Workday using the learner description template.
    • Target Audience: The Party Planning Committee
    • Delivery method: Online/self-led.
    • Course Purpose: To learn how to manage parties with a budget under time constraints.
    • What does the course teach?
    • How to create a budget.
    • Effective time management for planning a party.
    • Requirements: Some background knowledge or required prerequisites may be needed.
    • Course frequency: Single course for the entire year.
    • Additional details:
    • Questions are asked related to the objectives, required information, and supplemental information for a learning path.
    • Enabling Objectives: Additional steps for reaching the desired behaviors are given.

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    Description

    This quiz explores the key factors determining when training is necessary and when it is not for employees. Understanding these considerations helps organizations optimize their training resources and enhance workplace efficiency.

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