Podcast
Questions and Answers
What is considered a business tool?
What is considered a business tool?
- A legal document for managing business contracts
- Any piece of office equipment used by staff
- Any asset that assists in achieving organizational objectives (correct)
- A dedicated software for customer relationship management only
Which step involves creating a practical timeline for business priorities?
Which step involves creating a practical timeline for business priorities?
- Define objective
- Create a roadmap (correct)
- Assess situations
- Select right tools
What does a Management Information System primarily involve?
What does a Management Information System primarily involve?
- All communication methods within the organization (correct)
- Only formal channels of communication
- Financial accounting tools
- Hardware used in the office
Why is it important to update business tools?
Why is it important to update business tools?
What is a critical aspect of using additional support in business tools?
What is a critical aspect of using additional support in business tools?
What type of information system is specifically tailored for tourism?
What type of information system is specifically tailored for tourism?
Which of the following is NOT a benefit of Information Systems in tourism?
Which of the following is NOT a benefit of Information Systems in tourism?
What should organizations do to properly select business tools?
What should organizations do to properly select business tools?
What does a Central Reservation System (CRS) allow hotels to do?
What does a Central Reservation System (CRS) allow hotels to do?
What is the primary role of a Global Distribution System (GDS)?
What is the primary role of a Global Distribution System (GDS)?
Which feature of a GDS helps maintain consistent pricing across platforms?
Which feature of a GDS helps maintain consistent pricing across platforms?
How does a GDS benefit hotels in terms of market reach?
How does a GDS benefit hotels in terms of market reach?
What type of information does GDS distribute about hotels?
What type of information does GDS distribute about hotels?
Which market does a GDS primarily target?
Which market does a GDS primarily target?
What ensures travel agents have accurate information about a hotel?
What ensures travel agents have accurate information about a hotel?
What is a potential downside of using a GDS for hotels?
What is a potential downside of using a GDS for hotels?
What is the primary purpose of having different channels in an effective tourism information system?
What is the primary purpose of having different channels in an effective tourism information system?
In what way are the information channels in a tourism information system related?
In what way are the information channels in a tourism information system related?
What happens if one or more channels in a tourism information system are not effective?
What happens if one or more channels in a tourism information system are not effective?
What best describes the function of a Computer/Central Reservation System (CRS) in hotels?
What best describes the function of a Computer/Central Reservation System (CRS) in hotels?
Which feature ensures accurate room availability and minimizes the risk of overbooking in a CRS?
Which feature ensures accurate room availability and minimizes the risk of overbooking in a CRS?
What does inventory management in a Central Reservation System (CRS) imply?
What does inventory management in a Central Reservation System (CRS) imply?
What key aspect is crucial for the interdependence of channels in a tourism information system?
What key aspect is crucial for the interdependence of channels in a tourism information system?
How does a well-functioning tourism information system resemble a puzzle?
How does a well-functioning tourism information system resemble a puzzle?
Which GDS was created by European airline groups to compete with the Sabre and Apollo systems?
Which GDS was created by European airline groups to compete with the Sabre and Apollo systems?
What technology does Worldspan specifically focus on in the travel industry?
What technology does Worldspan specifically focus on in the travel industry?
What was the original purpose of the Apollo GDS when it was created?
What was the original purpose of the Apollo GDS when it was created?
Which GDS has the largest global market share footprint?
Which GDS has the largest global market share footprint?
How long has Amadeus been in operation?
How long has Amadeus been in operation?
Which of the following GDSs was used by United Airlines until 2012?
Which of the following GDSs was used by United Airlines until 2012?
Which step is NOT part of the GDS process for hotel bookings?
Which step is NOT part of the GDS process for hotel bookings?
What feature does the Galileo GDS provide to hotel owners?
What feature does the Galileo GDS provide to hotel owners?
Which of the following is one of the 'big three' legacy GDS systems?
Which of the following is one of the 'big three' legacy GDS systems?
What type of tools does Worldspan offer to travel companies?
What type of tools does Worldspan offer to travel companies?
What is one primary benefit of using a GDS for hotels?
What is one primary benefit of using a GDS for hotels?
What does Sabre NOT provide as part of its services?
What does Sabre NOT provide as part of its services?
Which company is known for having the smallest market share among the 'big three' GDS providers?
Which company is known for having the smallest market share among the 'big three' GDS providers?
In which market does Travelport primarily operate?
In which market does Travelport primarily operate?
Which of the following is NOT a feature of the Sabre Global Distribution System?
Which of the following is NOT a feature of the Sabre Global Distribution System?
How does the payment process work between the guest, hotel, and agent?
How does the payment process work between the guest, hotel, and agent?
Study Notes
Management Information System
- Definition of Business Tools: Assets that assist organizations in achieving their goals, including systems, applications, and methodologies.
- Purpose: Tools help organizations adapt to changing markets, maintain a competitive position, and enhance performance.
- Selection Criteria: Organizations must tailor criteria to their interests, ensuring tools are effectively maintained and managed.
Staying Competitive with Business Tools
- Objective Definition: Identify priorities to allocate resources effectively.
- Situation Assessment: Use trial and error to evaluate operational effectiveness and training.
- Roadmap Creation: Develop a timeline for short- and long-term priorities to guide decision-making.
- Tool Upgrades: Regularly research and improve existing tools for continuous efficiency.
- Employ Additional Support: Engage skilled personnel for specialized roles.
- Select Appropriate Tools: Experiment with different business tools to find the best fit.
Tourism Information System
- Functionality: Comprises all communication channels used to promote tourism attractions.
- Information Channels: Include commercials, ads, brochures, and interactions with past visitors and employees.
- Importance of the Internet: Plays a crucial role in modern travel and tourism, offering extensive reach.
Characteristics of Effective Tourism Information Systems
- Unique Functions: Each channel serves a specific purpose, connecting travelers with different information sources.
- Interrelated Channels: The systems’ channels are interconnected like parts of a novel, contributing to a unified message.
- Interdependence: Channels depend on each other for effective communication; missing pieces can lead to inconsistent messaging.
Computer/Central Reservation System (CRS)
- Definition: A software platform for hotels to manage bookings centrally.
- Key Features:
- Inventory Management: Control over room types, rates, and availability.
- Real-Time Updates: Ensures accurate information to prevent overbookings.
- Rate Management: Flexibility to adjust pricing based on market conditions.
- Channel Management: Integrates with various online distribution platforms for consistent information.
Global Distribution Systems (GDS)
- Definition: Connect hotels, travel agencies, and providers to facilitate bookings and manage inventory.
- Market Reach: Expands exposure to corporate travelers and enhances convenience for users.
Key Features of GDS
- Wide Market Access: Facilitates hotels' reach to a global network of travel agents.
- Content Distribution: Provides comprehensive and accurate information for informed booking decisions.
- Rate Parity: Ensures consistent pricing across all channels to maintain fairness.
- Evolution from Airlines: Originally developed for airlines, GDS now includes hospitality services.
Major Global Distribution Systems
- Amadeus: Largest market presence, operating in over 190 markets, strong in Europe.
- Sabre: Extensive network and service offerings, serving various travel suppliers globally.
- Travelport: Comprises Galileo, Apollo, and Worldspan, focusing on online distribution solutions.
Specific GDS Highlights
- Sabre: Known for its pioneering technology in online travel and robust market presence in North America.
- Travelport: Offers a diversified reach with bases outside of the UK, focusing on global agency distribution.
- Galileo: Facilitates global access to hotel inventories, serving as a major player in the travel industry.
- Worldspan: A technology leader in travel eCommerce, enabling cost reduction and productivity increase for travel agencies.
- Apollo: Established by United Airlines, primarily used in North America.
- Abacus and Pegasus: Smaller GDS systems that also contribute to the market.
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Description
Explore the fundamentals of Management Information Systems as it pertains to Applied Business Tools and Technology in Tourism. This quiz will examine the definition and significance of business tools in achieving organizational objectives and maintaining competitive advantage in changing markets.
