Podcast
Questions and Answers
What is NOT a factor influencing available disposable income?
What is NOT a factor influencing available disposable income?
Security measures are only important in transport terminals.
Security measures are only important in transport terminals.
False
What is a crisis management plan used for?
What is a crisis management plan used for?
To prepare for and respond to emergencies or disasters.
The health and safety regulations include reactions to ______ outbreaks.
The health and safety regulations include reactions to ______ outbreaks.
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Match the following security concerns with their descriptions:
Match the following security concerns with their descriptions:
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What type of accommodation is included in the services provided?
What type of accommodation is included in the services provided?
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Ancillary services include only travel-related products.
Ancillary services include only travel-related products.
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Name two components of transportation that are typically relevant in travel services.
Name two components of transportation that are typically relevant in travel services.
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The type of visitor attraction can be categorized as _____, purpose-built, or heritage.
The type of visitor attraction can be categorized as _____, purpose-built, or heritage.
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Which of the following services is considered an ancillary service?
Which of the following services is considered an ancillary service?
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Match each type of service with its description:
Match each type of service with its description:
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What is a common use of foreign exchange services in travel?
What is a common use of foreign exchange services in travel?
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Which option describes a benefit of shared costs between organisations?
Which option describes a benefit of shared costs between organisations?
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Shared commission on sales can be considered a disadvantage of collaboration between organisations.
Shared commission on sales can be considered a disadvantage of collaboration between organisations.
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What technology can be found at transport hubs and gateways that enhances customer experience?
What technology can be found at transport hubs and gateways that enhances customer experience?
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Shared costs enable an organisation to control more sectors of the _____ market.
Shared costs enable an organisation to control more sectors of the _____ market.
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Match the technology with its primary usage in organisations:
Match the technology with its primary usage in organisations:
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What is a disadvantage of organisations sharing services?
What is a disadvantage of organisations sharing services?
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Using technology such as animatronics improves the visitor experience at attractions.
Using technology such as animatronics improves the visitor experience at attractions.
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Name a technology that allows for quicker ticketing at visitor attractions.
Name a technology that allows for quicker ticketing at visitor attractions.
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Effects of poor service by one organisation may potentially impact the _____ of the other.
Effects of poor service by one organisation may potentially impact the _____ of the other.
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Which of the following is a reason for increased sales through collaboration?
Which of the following is a reason for increased sales through collaboration?
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What is one negative economic effect of tourism mentioned?
What is one negative economic effect of tourism mentioned?
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Direct employment in tourism includes only high-skill jobs.
Direct employment in tourism includes only high-skill jobs.
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Name one factor that can lead to overreliance on tourism jobs.
Name one factor that can lead to overreliance on tourism jobs.
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___________ is an economic impact that results from seasonal employment in the tourism industry.
___________ is an economic impact that results from seasonal employment in the tourism industry.
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Match the following tourism factors with their effects:
Match the following tourism factors with their effects:
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What can be a response by organizations to improve customer satisfaction?
What can be a response by organizations to improve customer satisfaction?
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Infrastructure improvements in tourism only benefit tourists.
Infrastructure improvements in tourism only benefit tourists.
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What is the main purpose of distribution channels?
What is the main purpose of distribution channels?
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What are two major sectors affected by tourism?
What are two major sectors affected by tourism?
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Tourism can create __________ employment, leading to economic challenges in off-seasons.
Tourism can create __________ employment, leading to economic challenges in off-seasons.
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Interrelationships are defined as organizations that do not rely on each other.
Interrelationships are defined as organizations that do not rely on each other.
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What is a challenge associated with low-skill jobs in tourism?
What is a challenge associated with low-skill jobs in tourism?
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What is the definition of interdependencies in a business context?
What is the definition of interdependencies in a business context?
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Commercial partnerships involve two or more companies working together because they ________ to.
Commercial partnerships involve two or more companies working together because they ________ to.
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Match the following types of organizational relationships with their definitions:
Match the following types of organizational relationships with their definitions:
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Which of the following describes vertical integration?
Which of the following describes vertical integration?
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Organizations involved in a commercial partnership are required to rely on each other.
Organizations involved in a commercial partnership are required to rely on each other.
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What is one advantage of common ownership in organizations?
What is one advantage of common ownership in organizations?
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The term ___________ channels refers to the method through which a customer gets a product.
The term ___________ channels refers to the method through which a customer gets a product.
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Which of the following is NOT a type of interrelationship?
Which of the following is NOT a type of interrelationship?
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Study Notes
8 Key Topics for Study
- There are 8 topics to learn
- These topics include 9 Sectors, Types of Tourism & Travel, Ownership & Aims, Statistics (Scale & Visitor Numbers), Interrelationships, Technology, GDP & Multiplier Effect & Employment, and Factors & Responses
9 Sectors
- This is one of the 8 major study topics
Types of Tourism & Travel
- Domestic tourism – holidays and trips in one's own country
- Outbound tourism – travelling to a different country for a visit or holiday
- Inbound tourism – visitors from overseas coming into the country
Ownership & Aims
- Public – owned/funded by the government; staffed by paid employees but possibly volunteers
- Aims – to provide service to the public, spend funds appropriately, maintain best quality service, financially break-even, and maintain service levels to reinvest profit for improving services
- Private – owned by individuals or companies; public limited company (PLC); small to medium-sized enterprise (SME); staffed by paid employees
- Aims – usually financial; make profit, increase market share, increase turnover; improve/maintain image; increase/diversify product/services
Statistics (Scale & Visitor Numbers)
- No memorization needed for this topic
- Students need to understand/apply techniques for answering questions about this topic
- Information is presented in a table format that students can analyze
Interrelationships
- Distribution channels – how consumers get the product (online, high street, etc.)
- Interrelationships – organizations working together for mutual benefit
- Interdependencies – organizations relying on each other for better products/services
Technology
- E-brochures/websites, reviews/blogs/virtual tours, mailshots/popups/adverts, emailing tickets/vouchers, and apps for mobile/digital devices
- Technology in visitor attractions – multimedia, presentations, animatronics
- Technology at transport hubs & gateways - self-service check-in, body scanners
- Technology in accommodation - check-in, in-room entertainment, information
- Technology in travel, tour, and transport agencies - e-ticketing and m-ticketing
GDP & Multiplier Effect & Employment
- GDP – Gross Domestic Product, total amount of products and services produced in a country in a year
- Multiplier effect – direct spending by tourists, circulated throughout the economy on indirect products like retail and hospitality; impact on direct and indirect employment.
- Direct employment in one of the 9 sectors
- Indirect employment - jobs
Factors & Responses
- Development and innovation (e.g., larger/faster transport, airport growth)
- Media factors (e.g., increased TV coverage, social media)
- Social factors (e.g., changing family, grey market)
- Safety and security (e.g., terrorism)
- Environment and climate (e.g., climate change)
- Customer responses - e.g. good customer service, range of products, financial protection, technology, faster & more efficient service, safety, and security
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Description
Explore the 8 key topics crucial for tourism studies, including the 9 sectors, types of tourism, ownership models, and related aims. Understand how statistics, technology, and the economy play vital roles in tourism. This quiz will help you grasp essential concepts and their interrelationships.
