Tourism Stakeholders Overview

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Questions and Answers

International tourism planning typically involves international ______ services.

transportation

National tourism planning is concerned with tourism ______.

policy

Regional planning looks at regional ______ points and transportation.

entry

Local level planning also looks at plan ______ and evaluation.

<p>preparation</p> Signup and view all the answers

National tourism planning considers physical structure plans for tourist ______.

<p>attractions</p> Signup and view all the answers

Regional tourism planning includes management of environmental ______ analysis.

<p>impact</p> Signup and view all the answers

Local level planning includes ______ governmental participation.

<p>local</p> Signup and view all the answers

International tourism planning considers the movement of tourists among different ______.

<p>countries</p> Signup and view all the answers

Stakeholder analysis is a process whereby key stakeholders are identified and grouped according to levels of participation, ______, and influence.

<p>interest</p> Signup and view all the answers

The organization must determine how best to work with and satisfy the said ______.

<p>stakeholders</p> Signup and view all the answers

In the context of tourism, stakeholder analysis could involve considering how best to work with the host ______.

<p>community</p> Signup and view all the answers

Stakeholder analysis is a complex task where each person, group, or individual must be assessed in terms of their value to the organization and their needs and ______.

<p>requirements</p> Signup and view all the answers

Theoretically, if the organization operates with all of its stakeholders’ needs and requirements in mind, they are more likely to satisfy stakeholders and, therefore, conduct successful business ______.

<p>operations</p> Signup and view all the answers

According to the United Nations World Tourism Organization (UNWTO,2005), several stakeholders may directly or indirectly impact tourism planning and ______.

<p>development</p> Signup and view all the answers

The government plays a key role in the tourism industry. It will dictate various rules, requirements, and practices, from visa policies to maintaining public ______.

<p>infrastructure</p> Signup and view all the answers

These policies can take a top-down approach, for example, by international or national bodies, or a bottom-______ approach, from a local level.

<p>up</p> Signup and view all the answers

The tourism industry comprises a complex network of ______ and groups interested in the development, management, and marketing of tourism.

<p>stakeholders</p> Signup and view all the answers

A ______ in tourism can be a person, such as a tourist or a taxi driver.

<p>stakeholder</p> Signup and view all the answers

A stakeholder is different from a ______.

<p>shareholder</p> Signup and view all the answers

When referring to a stakeholder in tourism, it is not somebody who is necessarily financially ______.

<p>involved</p> Signup and view all the answers

______ Theory is all about how stakeholders should be considered when making business decisions.

<p>Stakeholder</p> Signup and view all the answers

From customers to suppliers, employees, investors, and local communities, their needs and desires must be considered to yield ______ results.

<p>optimal</p> Signup and view all the answers

Robert Edward Freeman first introduced Stakeholder Theory in ______.

<p>1984</p> Signup and view all the answers

Stakeholder Theory presupposes that an organization should consider and create value for all ______ when undertaking their planning and operational activities.

<p>stakeholders</p> Signup and view all the answers

Airlines increased world trade activity by enabling faster and easier movement of passengers and ______.

<p>goods</p> Signup and view all the answers

Trains are among the most important modes of commuting and ______ carriage.

<p>goods</p> Signup and view all the answers

Restaurants provide tourists with food and ______.

<p>drinks</p> Signup and view all the answers

[Blank] provide accommodation products and services.

<p>Hotels</p> Signup and view all the answers

Without ______, there would be no tourism.

<p>tourists</p> Signup and view all the answers

Tourism employees, professionals, and ______ also play a very important role in tourism development.

<p>consultants</p> Signup and view all the answers

Local people are also very important in ______ development.

<p>tourism</p> Signup and view all the answers

Tourists visit attractions, spend money, and promote the attractions through word of mouth and ______.

<p>social media</p> Signup and view all the answers

Local people can add value to any tourist destination with their distinct ______ and cultures.

<p>values</p> Signup and view all the answers

Being ______ to tourists is a great way to make them feel comfortable during their trip.

<p>hospitable</p> Signup and view all the answers

Local people can share more about their ______ and customs.

<p>culture</p> Signup and view all the answers

Many educational courses will involve visits to tourism areas to enhance the educational ______ offered.

<p>provision</p> Signup and view all the answers

School trips can help promote tourism products and aid local ______.

<p>businesses</p> Signup and view all the answers

______ programs often include travel within and outside the destination country.

<p>Study abroad</p> Signup and view all the answers

The ______ provides energy and is a stakeholder in tourism.

<p>local power plant</p> Signup and view all the answers

Road workers are stakeholders in tourism because they provide and maintain the necessary ______.

<p>infrastructure</p> Signup and view all the answers

The foundation of any tourism destination is its basic ______.

<p>infrastructure</p> Signup and view all the answers

Transportation and tourism share a ______ relationship.

<p>symbiotic</p> Signup and view all the answers

[Blank] are crucial for the development of tourism.

<p>Stakeholders</p> Signup and view all the answers

Tourism policy and planning can occur at different ______.

<p>levels</p> Signup and view all the answers

[Blank] tourism is a type of tourism focused on learning and gaining knowledge.

<p>Educational</p> Signup and view all the answers

Flashcards

Tourism Stakeholders

Individuals, groups, or organizations that are involved in or impacted by the tourism industry.

Stakeholder Theory

The idea that businesses should consider the needs and interests of all stakeholders when making decisions.

Types of Tourism Stakeholders

Customer, supplier, employee, investor, local community, etc., who are all interconnected within a business ecosystem.

Sustainable Tourism Development

The process of ensuring that tourism development benefits all stakeholders, considering environmental, social, and economic aspects.

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Stakeholder Involvement

The participation of stakeholders in decision-making processes regarding tourism, ensuring their voices are heard.

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Long-term Sustainability of Tourism

The long-term well-being of tourism, considering economic viability, environmental sustainability, and social equity.

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Applying Stakeholder Theory in Tourism

The process of using stakeholder theory to guide business decisions, promoting ethical practices and positive impact on all stakeholders.

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Stakeholder Cooperation

The active commitment and support of stakeholders towards tourism development, ensuring its success and long-term viability.

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Stakeholder Analysis

A process of identifying, classifying, and understanding the interests, influence, and involvement of various groups or individuals who are affected by or can affect an organization. It involves determining how to best engage and satisfy the needs of these key stakeholders.

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Stakeholders in Tourism and Hospitality

The individuals, groups, or organizations that have an interest in or are affected by the activities of a tourism and hospitality business. They can include government agencies, local communities, tourists, employees, investors, and suppliers.

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Assessing Stakeholders

Assessing the value, needs, and requirements of each stakeholder. This involves understanding their expectations, power, and potential impact on the organization.

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Government Role in Tourism

The government's role in regulating and supporting the tourism industry through rules, policies, infrastructure development, and visa requirements. It can involve both national and local levels of governance.

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Stakeholder Mapping

A framework that identifies key stakeholders and their level of interest, influence, and involvement in the tourism industry. It helps prioritize stakeholder engagement strategies.

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Stakeholder Satisfaction

A strategy that involves considering and fulfilling the needs and expectations of all stakeholders, aiming to create a win-win situation for everyone involved.

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Top-Down Approach

This approach involves implementing policies and decisions that are initiated from top levels of government, such as international organizations or national ministries.

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Bottom-Up Approach

This approach emphasizes local communities' needs and aspirations in tourism planning, where initiatives are driven from the grassroots level.

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Tourism Establishments & Enterprises

Tourism establishments and enterprises play a crucial role in the growth of the tourism industry. They provide essential services and infrastructure for tourists, influencing their travel experience and overall satisfaction.

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Tourists

Tourists are the core of tourism as they contribute to the industry by visiting destinations, attractions, and experiencing services.

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Tourism Employees

Tourism employees, professionals, and consultants are vital for the effective operation and growth of the tourism industry. They provide essential skills and expertise to manage and enhance tourism experiences.

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Airlines

Airlines facilitate global trade and tourism by enabling faster and easier movement of passengers and goods.

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Trains

Trains provide essential transportation for tourists, offering a cost-effective and efficient way to travel long and short distances.

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Buses

Buses are common mode of transportation for tourists to get from one place to another.

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Restaurants

Restaurants provide tourists with sustenance and enjoyment by offering food and beverages.

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Hotels

Hotels offer accommodation and services for tourists, ensuring they have a comfortable place to rest and stay.

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International Tourism Planning

Tourism planning that focuses on the overall strategy for tourism development, including international transportation, tour scheduling across countries, major attraction development, promotional programs, and coordination between countries.

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National Tourism Planning

Planning that focuses on the national level, defining policies and infrastructure for tourism development, including major attractions, entry points, facilities, and services.

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Regional Tourism Planning

Planning that focuses on specific regions within a country, including regional entry points, transportation, attractions, facilities, and development areas.

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Local Tourism Planning

Planning that focuses on individual communities and their role in tourism development, including local attractions, facilities, and participation of local groups.

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Local-Level Tourism Participants

These include local government, businesses directly involved in tourism, businesses not directly involved in tourism, and groups with specific interests in tourism development.

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Regional Tourism Impact Analysis

Focuses on the impact of tourism on the environment, economy, and society within a particular region, including the effects on natural resources, livelihoods, and cultural heritage.

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Tourism Marketing and Promotion

Involves promoting tourism activities, events, and destinations to attract visitors, including marketing campaigns, online promotions, and partnerships.

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Tourism Education and Training

Includes developing programs and resources to educate and train people working in the tourism industry, covering areas like customer service, hospitality, and tourism management.

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Hospitality in tourism

The practice of welcoming tourists and making them feel comfortable by offering friendly services, information, and accommodations.

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Cultural exchange in tourism

Sharing local traditions, customs, and stories with tourists to enhance their understanding and appreciation of the destination.

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Education's role in tourism

Educational institutions providing opportunities for students to visit tourist areas and gain knowledge about different cultures and environments.

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School trips and tourism

School trips that expose children to tourism destinations, potentially inspiring them to return with their families.

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Study abroad and tourism

Student exchange programs that aim to broaden students' educational experiences through travel and cultural immersion.

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Tourism workshops and training

Training programs and workshops that offer insights into the global tourism industry, including business practices and management.

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Utilities and infrastructure in tourism

The essential services and infrastructure needed for tourism to function, such as power supply, transportation, and communication networks.

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Tourism's impact on infrastructure

Tourism development creates demand for new infrastructure, which benefits both residents and tourists, improving living conditions and enhancing the overall experience.

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Tourism Infrastructure

Refers to the fundamental elements that make up a destination's infrastructure, such as transportation, communication, and accommodations. This also includes essential services like healthcare, sanitation, and safety, which are crucial for enabling a smooth tourism experience.

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Educational Tourism

The act of utilizing tourism as a platform to gain knowledge and understanding about different cultures, societies, and environments. This can involve educational tours, cultural immersion programs, and volunteer projects.

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Transportation and Tourism

The relationship between the movement of people and the development of the tourism industry. Transportation plays a vital role in connecting travelers with destinations and creating opportunities for economic growth.

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Study Notes

Tourism and Hospitality Industry Stakeholders

  • Stakeholders are individuals, groups or organizations involved in tourism. Their involvement, commitment and cooperation are crucial for the long-term success of the tourism industry.
  • A stakeholder is anyone involved with a project, organization, or industry. Essentially, anyone with a "stake."
  • Stakeholders can be people (tourists, taxi drivers), groups (student groups, families), companies or organizations.
  • Stakeholders differ from shareholders. Stakeholders are people, groups or organizations involved in a project. Shareholders own a portion of the project (shares).
  • Stakeholder involvement is not limited to financial investment.

Stakeholder Theory

  • Stakeholder Theory considers how stakeholders should be included in business decisions.
  • It's a vital element of modern capitalism. A complex web of interconnected stakeholders.
  • Stakeholders include customers, suppliers, employees, investors, and local communities.
  • Stakeholder Theory, introduced in 1984 by Robert Edward Freeman, suggests organizations should create value for all stakeholders.
  • This theory is crucial in business ethics research.

Stakeholder Analysis

  • Stakeholder analysis identifies and groups stakeholders based on factors like participation, interest, and influence.
  • Tourism businesses use this to understand how best to work with various stakeholders. Tax policies with host communities and working conditions for employees are examples.
  • It's a complex process that assesses each stakeholder's value to the business.
  • Satisfying stakeholder needs results in more successful businesses.

Roles of Stakeholders

  • Governments play a critical role in tourism policies, infrastructure, and regulations. These can be top-down (national or international) or bottom-up (local).
  • International tourism planning typically includes international transportation, tourist scheduling among countries, and developing facilities and attractions.
  • National tourism planning is concerned with tourism policy, infrastructure, necessary tourist attractions and facilities, and tour routes.
  • Local stakeholders focus on goals, objectives, plans preparations, outputs, and evaluations at the local level.
  • Tourism establishments are also essential, impacting travel and passenger movement. (e.g., airlines, trains, buses, restaurants, hotels).
  • Tourists are essential as they directly impact the industry by spending money.
  • Tourism employees are professionals and are vital to successful operations. (examples include hotel managers, theme park operators, cleaners)
  • Local people's involvement is critical to maintain harmony and respect local customs and values.
  • Education plays a role by arranging school trips and study abroad experiences.
  • Utilities and infrastructure are essential to a functional tourism sector. This involves reliable power, transportation and communication systems.
  • Transport is a key factor in facilitating tourism and plays a role in various aspects such as social and economic development.

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