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Questions and Answers
International tourism planning typically involves international ______ services.
International tourism planning typically involves international ______ services.
transportation
National tourism planning is concerned with tourism ______.
National tourism planning is concerned with tourism ______.
policy
Regional planning looks at regional ______ points and transportation.
Regional planning looks at regional ______ points and transportation.
entry
Local level planning also looks at plan ______ and evaluation.
Local level planning also looks at plan ______ and evaluation.
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National tourism planning considers physical structure plans for tourist ______.
National tourism planning considers physical structure plans for tourist ______.
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Regional tourism planning includes management of environmental ______ analysis.
Regional tourism planning includes management of environmental ______ analysis.
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Local level planning includes ______ governmental participation.
Local level planning includes ______ governmental participation.
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International tourism planning considers the movement of tourists among different ______.
International tourism planning considers the movement of tourists among different ______.
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Stakeholder analysis is a process whereby key stakeholders are identified and grouped according to levels of participation, ______, and influence.
Stakeholder analysis is a process whereby key stakeholders are identified and grouped according to levels of participation, ______, and influence.
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The organization must determine how best to work with and satisfy the said ______.
The organization must determine how best to work with and satisfy the said ______.
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In the context of tourism, stakeholder analysis could involve considering how best to work with the host ______.
In the context of tourism, stakeholder analysis could involve considering how best to work with the host ______.
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Stakeholder analysis is a complex task where each person, group, or individual must be assessed in terms of their value to the organization and their needs and ______.
Stakeholder analysis is a complex task where each person, group, or individual must be assessed in terms of their value to the organization and their needs and ______.
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Theoretically, if the organization operates with all of its stakeholders’ needs and requirements in mind, they are more likely to satisfy stakeholders and, therefore, conduct successful business ______.
Theoretically, if the organization operates with all of its stakeholders’ needs and requirements in mind, they are more likely to satisfy stakeholders and, therefore, conduct successful business ______.
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According to the United Nations World Tourism Organization (UNWTO,2005), several stakeholders may directly or indirectly impact tourism planning and ______.
According to the United Nations World Tourism Organization (UNWTO,2005), several stakeholders may directly or indirectly impact tourism planning and ______.
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The government plays a key role in the tourism industry. It will dictate various rules, requirements, and practices, from visa policies to maintaining public ______.
The government plays a key role in the tourism industry. It will dictate various rules, requirements, and practices, from visa policies to maintaining public ______.
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These policies can take a top-down approach, for example, by international or national bodies, or a bottom-______ approach, from a local level.
These policies can take a top-down approach, for example, by international or national bodies, or a bottom-______ approach, from a local level.
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The tourism industry comprises a complex network of ______ and groups interested in the development, management, and marketing of tourism.
The tourism industry comprises a complex network of ______ and groups interested in the development, management, and marketing of tourism.
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A ______ in tourism can be a person, such as a tourist or a taxi driver.
A ______ in tourism can be a person, such as a tourist or a taxi driver.
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A stakeholder is different from a ______.
A stakeholder is different from a ______.
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When referring to a stakeholder in tourism, it is not somebody who is necessarily financially ______.
When referring to a stakeholder in tourism, it is not somebody who is necessarily financially ______.
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______ Theory is all about how stakeholders should be considered when making business decisions.
______ Theory is all about how stakeholders should be considered when making business decisions.
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From customers to suppliers, employees, investors, and local communities, their needs and desires must be considered to yield ______ results.
From customers to suppliers, employees, investors, and local communities, their needs and desires must be considered to yield ______ results.
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Robert Edward Freeman first introduced Stakeholder Theory in ______.
Robert Edward Freeman first introduced Stakeholder Theory in ______.
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Stakeholder Theory presupposes that an organization should consider and create value for all ______ when undertaking their planning and operational activities.
Stakeholder Theory presupposes that an organization should consider and create value for all ______ when undertaking their planning and operational activities.
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Airlines increased world trade activity by enabling faster and easier movement of passengers and ______.
Airlines increased world trade activity by enabling faster and easier movement of passengers and ______.
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Trains are among the most important modes of commuting and ______ carriage.
Trains are among the most important modes of commuting and ______ carriage.
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Restaurants provide tourists with food and ______.
Restaurants provide tourists with food and ______.
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[Blank] provide accommodation products and services.
[Blank] provide accommodation products and services.
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Without ______, there would be no tourism.
Without ______, there would be no tourism.
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Tourism employees, professionals, and ______ also play a very important role in tourism development.
Tourism employees, professionals, and ______ also play a very important role in tourism development.
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Local people are also very important in ______ development.
Local people are also very important in ______ development.
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Tourists visit attractions, spend money, and promote the attractions through word of mouth and ______.
Tourists visit attractions, spend money, and promote the attractions through word of mouth and ______.
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Local people can add value to any tourist destination with their distinct ______ and cultures.
Local people can add value to any tourist destination with their distinct ______ and cultures.
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Being ______ to tourists is a great way to make them feel comfortable during their trip.
Being ______ to tourists is a great way to make them feel comfortable during their trip.
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Local people can share more about their ______ and customs.
Local people can share more about their ______ and customs.
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Many educational courses will involve visits to tourism areas to enhance the educational ______ offered.
Many educational courses will involve visits to tourism areas to enhance the educational ______ offered.
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School trips can help promote tourism products and aid local ______.
School trips can help promote tourism products and aid local ______.
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______ programs often include travel within and outside the destination country.
______ programs often include travel within and outside the destination country.
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The ______ provides energy and is a stakeholder in tourism.
The ______ provides energy and is a stakeholder in tourism.
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Road workers are stakeholders in tourism because they provide and maintain the necessary ______.
Road workers are stakeholders in tourism because they provide and maintain the necessary ______.
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The foundation of any tourism destination is its basic ______.
The foundation of any tourism destination is its basic ______.
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Transportation and tourism share a ______ relationship.
Transportation and tourism share a ______ relationship.
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[Blank] are crucial for the development of tourism.
[Blank] are crucial for the development of tourism.
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Tourism policy and planning can occur at different ______.
Tourism policy and planning can occur at different ______.
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[Blank] tourism is a type of tourism focused on learning and gaining knowledge.
[Blank] tourism is a type of tourism focused on learning and gaining knowledge.
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Study Notes
Tourism and Hospitality Industry Stakeholders
- Stakeholders are individuals, groups or organizations involved in tourism. Their involvement, commitment and cooperation are crucial for the long-term success of the tourism industry.
- A stakeholder is anyone involved with a project, organization, or industry. Essentially, anyone with a "stake."
- Stakeholders can be people (tourists, taxi drivers), groups (student groups, families), companies or organizations.
- Stakeholders differ from shareholders. Stakeholders are people, groups or organizations involved in a project. Shareholders own a portion of the project (shares).
- Stakeholder involvement is not limited to financial investment.
Stakeholder Theory
- Stakeholder Theory considers how stakeholders should be included in business decisions.
- It's a vital element of modern capitalism. A complex web of interconnected stakeholders.
- Stakeholders include customers, suppliers, employees, investors, and local communities.
- Stakeholder Theory, introduced in 1984 by Robert Edward Freeman, suggests organizations should create value for all stakeholders.
- This theory is crucial in business ethics research.
Stakeholder Analysis
- Stakeholder analysis identifies and groups stakeholders based on factors like participation, interest, and influence.
- Tourism businesses use this to understand how best to work with various stakeholders. Tax policies with host communities and working conditions for employees are examples.
- It's a complex process that assesses each stakeholder's value to the business.
- Satisfying stakeholder needs results in more successful businesses.
Roles of Stakeholders
- Governments play a critical role in tourism policies, infrastructure, and regulations. These can be top-down (national or international) or bottom-up (local).
- International tourism planning typically includes international transportation, tourist scheduling among countries, and developing facilities and attractions.
- National tourism planning is concerned with tourism policy, infrastructure, necessary tourist attractions and facilities, and tour routes.
- Local stakeholders focus on goals, objectives, plans preparations, outputs, and evaluations at the local level.
- Tourism establishments are also essential, impacting travel and passenger movement. (e.g., airlines, trains, buses, restaurants, hotels).
- Tourists are essential as they directly impact the industry by spending money.
- Tourism employees are professionals and are vital to successful operations. (examples include hotel managers, theme park operators, cleaners)
- Local people's involvement is critical to maintain harmony and respect local customs and values.
- Education plays a role by arranging school trips and study abroad experiences.
- Utilities and infrastructure are essential to a functional tourism sector. This involves reliable power, transportation and communication systems.
- Transport is a key factor in facilitating tourism and plays a role in various aspects such as social and economic development.
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Description
Explore the crucial role of stakeholders in the tourism and hospitality industry. This quiz examines the different types of stakeholders and their importance in ensuring the industry's success. Understand the distinctions between stakeholders and shareholders, and the implications of Stakeholder Theory in business decisions.
