Podcast
Questions and Answers
Which skill is essential for effective communication in the tourism and hospitality sector?
Which skill is essential for effective communication in the tourism and hospitality sector?
What attitude is necessary for cultivating a positive work environment in tourism and hospitality?
What attitude is necessary for cultivating a positive work environment in tourism and hospitality?
Which knowledge area involves understanding safety regulations in the workplace?
Which knowledge area involves understanding safety regulations in the workplace?
What is an important attitude for handling conflicts in the workplace?
What is an important attitude for handling conflicts in the workplace?
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In tourism and hospitality, which skill is necessary for effective team performance?
In tourism and hospitality, which skill is necessary for effective team performance?
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Which knowledge area helps students understand market dynamics and consumer preferences?
Which knowledge area helps students understand market dynamics and consumer preferences?
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Which skill is particularly valuable for enhancing customer satisfaction?
Which skill is particularly valuable for enhancing customer satisfaction?
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Which attitude contributes to the development of new ideas and solutions in tourism and hospitality?
Which attitude contributes to the development of new ideas and solutions in tourism and hospitality?
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How can conscientious individuals best be described in terms of their work environment preference?
How can conscientious individuals best be described in terms of their work environment preference?
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What is one characteristic commonly found in conscientiousness?
What is one characteristic commonly found in conscientiousness?
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What does Emotional Intelligence (EQ) involve?
What does Emotional Intelligence (EQ) involve?
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In the tourism industry, why is IQ often not a primary indicator of an employee's performance?
In the tourism industry, why is IQ often not a primary indicator of an employee's performance?
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What can be a negative consequence of high conscientiousness when faced with unexpected changes?
What can be a negative consequence of high conscientiousness when faced with unexpected changes?
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Which of the following scenarios requires effective emotional intelligence?
Which of the following scenarios requires effective emotional intelligence?
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What is a critical factor in the high turnover rates seen in the tourism industry?
What is a critical factor in the high turnover rates seen in the tourism industry?
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What is one component of Emotional Intelligence that is especially important under pressure?
What is one component of Emotional Intelligence that is especially important under pressure?
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What can result from suppressing individual personalities in the workplace?
What can result from suppressing individual personalities in the workplace?
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How can managers effectively drive company growth and progress?
How can managers effectively drive company growth and progress?
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What is one of Dalisay's strengths that relates to his leadership potential?
What is one of Dalisay's strengths that relates to his leadership potential?
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According to the content, which factor is essential for increasing job satisfaction?
According to the content, which factor is essential for increasing job satisfaction?
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Which weakness is associated with Dalisay's appearance?
Which weakness is associated with Dalisay's appearance?
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Which challenge might arise from hiring someone without teamwork skills?
Which challenge might arise from hiring someone without teamwork skills?
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What opportunity could Dalisay explore to enhance his knowledge in coffee?
What opportunity could Dalisay explore to enhance his knowledge in coffee?
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What is a potential consequence of having unmotivated team members?
What is a potential consequence of having unmotivated team members?
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What does Hippocrates' theory link to health and personality?
What does Hippocrates' theory link to health and personality?
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What specific course of action is associated with Dalisay's weakness of lacking initiative?
What specific course of action is associated with Dalisay's weakness of lacking initiative?
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Which time period is designated for Dalisay to apply his concepts in practice?
Which time period is designated for Dalisay to apply his concepts in practice?
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What is a key element of the workplace creativity process according to the content?
What is a key element of the workplace creativity process according to the content?
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Which factor is mentioned as a challenge for many employees in teamwork settings?
Which factor is mentioned as a challenge for many employees in teamwork settings?
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What action is planned for addressing Dalisay's grammar lapses?
What action is planned for addressing Dalisay's grammar lapses?
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Which opportunity relates to a family connection?
Which opportunity relates to a family connection?
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What is one strength Dalisay possesses that could help him in a barista position?
What is one strength Dalisay possesses that could help him in a barista position?
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What is a key reason that employees in tourism may not need degrees in hospitality management?
What is a key reason that employees in tourism may not need degrees in hospitality management?
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Which of the following is NOT a sector of the tourism industry?
Which of the following is NOT a sector of the tourism industry?
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What is one of the suggested steps in building a career framework in tourism?
What is one of the suggested steps in building a career framework in tourism?
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Which of the following auxiliary services would fall under the hospitality sector?
Which of the following auxiliary services would fall under the hospitality sector?
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In the tourism industry, lifelong learning is important for which of the following reasons?
In the tourism industry, lifelong learning is important for which of the following reasons?
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Which role is typically NOT essential in a hospitality setting?
Which role is typically NOT essential in a hospitality setting?
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What type of organizations are included in the public sector of tourism?
What type of organizations are included in the public sector of tourism?
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What is primarily assessed through techniques like psychological tests and background checks in the tourism industry?
What is primarily assessed through techniques like psychological tests and background checks in the tourism industry?
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Study Notes
Tourism Industry Sectors
- The tourism industry has 8 sectors: Accommodations, Food and Beverage Outlets, Travel Trade, Public Sector, M.I.C.E, Academe, Labor Sectors, Media, NGOs, and Marketing Communication
- Travel trade consists of transportation, intermediaries (travel agencies and tour operators)
- MICE stands for meetings, incentives, conventions, and events
Tourism Career Framework
- Employes in tourism do not necessarily need degrees or certificates in tourism or hospitality management.
- Proof of competency, and suitable personality are preferred by employers over college degrees.
- These are gauged through apprenticeships, interviews, trade tests, psychological tests, background checks, and national certifications.
- A career in the tourism industry offers growth and learning opportunities.
- Career development is a process of managing work and learning.
- It is increased through lifelong learning.
- A career framework identifies skills and capabilities within job families, but also identifies areas where learning and development can be beneficial.
Building a Career Framework
- Identify job families and create globally consistent definitions of job levels.
- Clarify skills and knowledge required for different types of work.
- Provide employees access to effective career-management tools (e.g. an online talent platform to help connect employees with development opportunities).
Diagnostic Tool for Tourism and Hospitality Students
- Knowledge: Tourism Industry, Hospitality Sector, Brand & Organization, Company Policies & Standards, Product Knowledge, Consumer Behavior, Geography, Financial Literacy, Workplace Safety & Security, Disaster Management, Good Housekeeping & sanitation ,Tourism Laws & Ordinances, Records Management, Community & Locale, F&B Sub-sectors, Brand & Organisation, Company Policies & Standards, Product Knowledge.
- Skills: Communication Skills, Customer Service, Human Relations, Time Management, Leadership, Research Skills, Foreign Languages, Planning, Stress Management, Diversity Management, Conflict Management, Critical & Analytical, Problem-solving, Salesmanship.
- Attitudes & Values: Integrity, Teamwork & Collaboration, Professionalism & Courtesy, Creativity & Innovation, Tact & Sensitivity, Foresight & Proactiveness, Resourcefullness, Cleanliness & Neatness, Drive & Assertiveness, Resilience & Sacrifice, Grooming & Hygiene, Positive Mental Attitude, Environmentalism, Focus.
Example of a SWOC Analysis
- Strengths: Maturity, Pleasing Personality, High Grades in School, Passionate with coffee drinks.
- Opportunities: New restaurants opening up, abundant YouTube videos, Auntie in the salon business, new NGO’s for coffee farmers.
- Weaknesses: Poor wardrobe choices, Grammar lapses, Lacks initiative, Unkempt hair.
- Challenges: Scarcity of practicum slots, COVID-19 Pandemic, Traffic Congestion, Internet connectivity.
The Role of Personality in the Workplace
- Personality refers to the enduring characteristics and behavior that comprise a person’s unique adjustment to life, including traits, interests, drives, values, self-concept, abilities, and emotional patterns.
- Workplaces are shaped by policies and employee personalities.
- Suppressing individual personalities can lead to dissatisfaction and frustration.
- Managers who recognize and leverage personality traits can drive company growth and progress.
- Creativity, Retention, Teamwork, and Production are all influenced by personality.
Hippocrates Theory of Four Temperaments
- Four (4) temperaments were introduced by Hippocrates (c. 460-370 BC) in ancient Greece.
- The theory links personality and health.
- The theory originated in the older Egyptian and Mesopotamian philosophy called humorism.
- C: Conscientiousness (Cautious) - These people are both cautious and skeptical. They are detail-oriented and prefer stable environments. They enjoy demonstrating their expertise and demonstrating the quality of their work. They are driven by logic and objective analysis. They are likely to question disruptions to their routine.
- These people tend to overanalyze, but when they reach a level of comfort, they can serve as a calming source of objective support.
The DISC Model of Human Behavior
Intelligence Qoutient (IQ)
- A normative measure of the capacity of a person’s brain to think in a variety of domains (numeracy, creativity, abstract reasoning, communication skills, memory, and general knowledge)
- Essentially pertains to cognitive abilities: the ability to think, process, express ourselves, and make decisions.
- The traditional way of labelling people’s intellectal level or capacity: genius, superior, above average, average, below average.
- Intelligence is both hereditary (genetic) and acquired (environment).
Emotional Intelligence (EI) or Emotional Qoutient (EQ)
- The ability to monitor one’s own as well as other people’s emotions, discriminate and label them properly, and use emotional information to guide thinking and behavior.
- Managing emotions is especially important when people are under pressure. This could include:
- Giving and receiving feedback
- Meeting tight deadlines
- Dealing with challenging relationships
- Navigating change
- Working through setbacks and failure
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Description
Explore the various sectors of the tourism industry and the career framework within it. This quiz highlights the importance of skills and personality traits over formal education in pursuing a successful career in tourism. Test your knowledge on M.I.C.E, travel trade, and more!
