Podcast Beta
Questions and Answers
Which skill is essential for effective communication in the tourism and hospitality sector?
What attitude is necessary for cultivating a positive work environment in tourism and hospitality?
Which knowledge area involves understanding safety regulations in the workplace?
What is an important attitude for handling conflicts in the workplace?
Signup and view all the answers
In tourism and hospitality, which skill is necessary for effective team performance?
Signup and view all the answers
Which knowledge area helps students understand market dynamics and consumer preferences?
Signup and view all the answers
Which skill is particularly valuable for enhancing customer satisfaction?
Signup and view all the answers
Which attitude contributes to the development of new ideas and solutions in tourism and hospitality?
Signup and view all the answers
How can conscientious individuals best be described in terms of their work environment preference?
Signup and view all the answers
What is one characteristic commonly found in conscientiousness?
Signup and view all the answers
What does Emotional Intelligence (EQ) involve?
Signup and view all the answers
In the tourism industry, why is IQ often not a primary indicator of an employee's performance?
Signup and view all the answers
What can be a negative consequence of high conscientiousness when faced with unexpected changes?
Signup and view all the answers
Which of the following scenarios requires effective emotional intelligence?
Signup and view all the answers
What is a critical factor in the high turnover rates seen in the tourism industry?
Signup and view all the answers
What is one component of Emotional Intelligence that is especially important under pressure?
Signup and view all the answers
What can result from suppressing individual personalities in the workplace?
Signup and view all the answers
How can managers effectively drive company growth and progress?
Signup and view all the answers
What is one of Dalisay's strengths that relates to his leadership potential?
Signup and view all the answers
According to the content, which factor is essential for increasing job satisfaction?
Signup and view all the answers
Which weakness is associated with Dalisay's appearance?
Signup and view all the answers
Which challenge might arise from hiring someone without teamwork skills?
Signup and view all the answers
What opportunity could Dalisay explore to enhance his knowledge in coffee?
Signup and view all the answers
What is a potential consequence of having unmotivated team members?
Signup and view all the answers
What does Hippocrates' theory link to health and personality?
Signup and view all the answers
What specific course of action is associated with Dalisay's weakness of lacking initiative?
Signup and view all the answers
Which time period is designated for Dalisay to apply his concepts in practice?
Signup and view all the answers
What is a key element of the workplace creativity process according to the content?
Signup and view all the answers
Which factor is mentioned as a challenge for many employees in teamwork settings?
Signup and view all the answers
What action is planned for addressing Dalisay's grammar lapses?
Signup and view all the answers
Which opportunity relates to a family connection?
Signup and view all the answers
What is one strength Dalisay possesses that could help him in a barista position?
Signup and view all the answers
What is a key reason that employees in tourism may not need degrees in hospitality management?
Signup and view all the answers
Which of the following is NOT a sector of the tourism industry?
Signup and view all the answers
What is one of the suggested steps in building a career framework in tourism?
Signup and view all the answers
Which of the following auxiliary services would fall under the hospitality sector?
Signup and view all the answers
In the tourism industry, lifelong learning is important for which of the following reasons?
Signup and view all the answers
Which role is typically NOT essential in a hospitality setting?
Signup and view all the answers
What type of organizations are included in the public sector of tourism?
Signup and view all the answers
What is primarily assessed through techniques like psychological tests and background checks in the tourism industry?
Signup and view all the answers
Study Notes
Tourism Industry Sectors
- The tourism industry has 8 sectors: Accommodations, Food and Beverage Outlets, Travel Trade, Public Sector, M.I.C.E, Academe, Labor Sectors, Media, NGOs, and Marketing Communication
- Travel trade consists of transportation, intermediaries (travel agencies and tour operators)
- MICE stands for meetings, incentives, conventions, and events
Tourism Career Framework
- Employes in tourism do not necessarily need degrees or certificates in tourism or hospitality management.
- Proof of competency, and suitable personality are preferred by employers over college degrees.
- These are gauged through apprenticeships, interviews, trade tests, psychological tests, background checks, and national certifications.
- A career in the tourism industry offers growth and learning opportunities.
- Career development is a process of managing work and learning.
- It is increased through lifelong learning.
- A career framework identifies skills and capabilities within job families, but also identifies areas where learning and development can be beneficial.
Building a Career Framework
- Identify job families and create globally consistent definitions of job levels.
- Clarify skills and knowledge required for different types of work.
- Provide employees access to effective career-management tools (e.g. an online talent platform to help connect employees with development opportunities).
Diagnostic Tool for Tourism and Hospitality Students
- Knowledge: Tourism Industry, Hospitality Sector, Brand & Organization, Company Policies & Standards, Product Knowledge, Consumer Behavior, Geography, Financial Literacy, Workplace Safety & Security, Disaster Management, Good Housekeeping & sanitation ,Tourism Laws & Ordinances, Records Management, Community & Locale, F&B Sub-sectors, Brand & Organisation, Company Policies & Standards, Product Knowledge.
- Skills: Communication Skills, Customer Service, Human Relations, Time Management, Leadership, Research Skills, Foreign Languages, Planning, Stress Management, Diversity Management, Conflict Management, Critical & Analytical, Problem-solving, Salesmanship.
- Attitudes & Values: Integrity, Teamwork & Collaboration, Professionalism & Courtesy, Creativity & Innovation, Tact & Sensitivity, Foresight & Proactiveness, Resourcefullness, Cleanliness & Neatness, Drive & Assertiveness, Resilience & Sacrifice, Grooming & Hygiene, Positive Mental Attitude, Environmentalism, Focus.
Example of a SWOC Analysis
- Strengths: Maturity, Pleasing Personality, High Grades in School, Passionate with coffee drinks.
- Opportunities: New restaurants opening up, abundant YouTube videos, Auntie in the salon business, new NGO’s for coffee farmers.
- Weaknesses: Poor wardrobe choices, Grammar lapses, Lacks initiative, Unkempt hair.
- Challenges: Scarcity of practicum slots, COVID-19 Pandemic, Traffic Congestion, Internet connectivity.
The Role of Personality in the Workplace
- Personality refers to the enduring characteristics and behavior that comprise a person’s unique adjustment to life, including traits, interests, drives, values, self-concept, abilities, and emotional patterns.
- Workplaces are shaped by policies and employee personalities.
- Suppressing individual personalities can lead to dissatisfaction and frustration.
- Managers who recognize and leverage personality traits can drive company growth and progress.
- Creativity, Retention, Teamwork, and Production are all influenced by personality.
Hippocrates Theory of Four Temperaments
- Four (4) temperaments were introduced by Hippocrates (c. 460-370 BC) in ancient Greece.
- The theory links personality and health.
- The theory originated in the older Egyptian and Mesopotamian philosophy called humorism.
- C: Conscientiousness (Cautious) - These people are both cautious and skeptical. They are detail-oriented and prefer stable environments. They enjoy demonstrating their expertise and demonstrating the quality of their work. They are driven by logic and objective analysis. They are likely to question disruptions to their routine.
- These people tend to overanalyze, but when they reach a level of comfort, they can serve as a calming source of objective support.
The DISC Model of Human Behavior
Intelligence Qoutient (IQ)
- A normative measure of the capacity of a person’s brain to think in a variety of domains (numeracy, creativity, abstract reasoning, communication skills, memory, and general knowledge)
- Essentially pertains to cognitive abilities: the ability to think, process, express ourselves, and make decisions.
- The traditional way of labelling people’s intellectal level or capacity: genius, superior, above average, average, below average.
- Intelligence is both hereditary (genetic) and acquired (environment).
Emotional Intelligence (EI) or Emotional Qoutient (EQ)
- The ability to monitor one’s own as well as other people’s emotions, discriminate and label them properly, and use emotional information to guide thinking and behavior.
- Managing emotions is especially important when people are under pressure. This could include:
- Giving and receiving feedback
- Meeting tight deadlines
- Dealing with challenging relationships
- Navigating change
- Working through setbacks and failure
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Explore the various sectors of the tourism industry and the career framework within it. This quiz highlights the importance of skills and personality traits over formal education in pursuing a successful career in tourism. Test your knowledge on M.I.C.E, travel trade, and more!