Tourism Industry Sectors and Careers
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Tourism Industry Sectors and Careers

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Questions and Answers

Which skill is essential for effective communication in the tourism and hospitality sector?

  • Time Management
  • Foreign Languages (correct)
  • Stress Management
  • Salesmanship

    • What attitude is necessary for cultivating a positive work environment in tourism and hospitality?

  • Resilience & Sacrifice
  • Creativity & Innovation
  • Focus
  • Integrity (correct)

    • Which knowledge area involves understanding safety regulations in the workplace?

  • Records Management
  • Geography
  • Disaster Management (correct)
  • Consumer Behavior

    • What is an important attitude for handling conflicts in the workplace?

    <p>Conflict Management</p> Signup and view all the answers

    In tourism and hospitality, which skill is necessary for effective team performance?

    <p>Leadership</p> Signup and view all the answers

    Which knowledge area helps students understand market dynamics and consumer preferences?

    <p>Brand &amp; Organization</p> Signup and view all the answers

    Which skill is particularly valuable for enhancing customer satisfaction?

    <p>Human Relations</p> Signup and view all the answers

    Which attitude contributes to the development of new ideas and solutions in tourism and hospitality?

    <p>Creativity &amp; Innovation</p> Signup and view all the answers

    How can conscientious individuals best be described in terms of their work environment preference?

    <p>Stable and predictable</p> Signup and view all the answers

    What is one characteristic commonly found in conscientiousness?

    <p>Detail orientation</p> Signup and view all the answers

    What does Emotional Intelligence (EQ) involve?

    <p>Ability to monitor and manage emotions</p> Signup and view all the answers

    In the tourism industry, why is IQ often not a primary indicator of an employee's performance?

    <p>It does not account for emotional intelligence and teamwork.</p> Signup and view all the answers

    What can be a negative consequence of high conscientiousness when faced with unexpected changes?

    <p>Overanalysis leading to indecision</p> Signup and view all the answers

    Which of the following scenarios requires effective emotional intelligence?

    <p>Giving feedback during a performance review</p> Signup and view all the answers

    What is a critical factor in the high turnover rates seen in the tourism industry?

    <p>Common occurrences of work burnout</p> Signup and view all the answers

    What is one component of Emotional Intelligence that is especially important under pressure?

    <p>Emotional monitoring</p> Signup and view all the answers

    What can result from suppressing individual personalities in the workplace?

    <p>Dissatisfaction and frustration</p> Signup and view all the answers

    How can managers effectively drive company growth and progress?

    <p>By recognizing and leveraging personality traits</p> Signup and view all the answers

    What is one of Dalisay's strengths that relates to his leadership potential?

    <p>Maturity</p> Signup and view all the answers

    According to the content, which factor is essential for increasing job satisfaction?

    <p>Appealing to an employee's personality</p> Signup and view all the answers

    Which weakness is associated with Dalisay's appearance?

    <p>Unkempt hair</p> Signup and view all the answers

    Which challenge might arise from hiring someone without teamwork skills?

    <p>Hindrance to team progress</p> Signup and view all the answers

    What opportunity could Dalisay explore to enhance his knowledge in coffee?

    <p>Research on coffee and makeovers</p> Signup and view all the answers

    What is a potential consequence of having unmotivated team members?

    <p>Missed deadlines and lower productivity</p> Signup and view all the answers

    What does Hippocrates' theory link to health and personality?

    <p>The first written theory on links between personality and health</p> Signup and view all the answers

    What specific course of action is associated with Dalisay's weakness of lacking initiative?

    <p>Practice volunteering more often</p> Signup and view all the answers

    Which time period is designated for Dalisay to apply his concepts in practice?

    <p>May to November</p> Signup and view all the answers

    What is a key element of the workplace creativity process according to the content?

    <p>Regulating creativity to prevent over-dominance</p> Signup and view all the answers

    Which factor is mentioned as a challenge for many employees in teamwork settings?

    <p>Independent nature of certain individuals</p> Signup and view all the answers

    What action is planned for addressing Dalisay's grammar lapses?

    <p>Watch self-learning tutorial videos</p> Signup and view all the answers

    Which opportunity relates to a family connection?

    <p>Auntie in the salon business</p> Signup and view all the answers

    What is one strength Dalisay possesses that could help him in a barista position?

    <p>Passionate with coffee drinks</p> Signup and view all the answers

    What is a key reason that employees in tourism may not need degrees in hospitality management?

    <p>Employers often prefer personality traits and competency.</p> Signup and view all the answers

    Which of the following is NOT a sector of the tourism industry?

    <p>Engineering</p> Signup and view all the answers

    What is one of the suggested steps in building a career framework in tourism?

    <p>Establishing job families and job level definitions.</p> Signup and view all the answers

    Which of the following auxiliary services would fall under the hospitality sector?

    <p>Fitness centers</p> Signup and view all the answers

    In the tourism industry, lifelong learning is important for which of the following reasons?

    <p>It increases potential for career development.</p> Signup and view all the answers

    Which role is typically NOT essential in a hospitality setting?

    <p>Architects</p> Signup and view all the answers

    What type of organizations are included in the public sector of tourism?

    <p>Government agencies</p> Signup and view all the answers

    What is primarily assessed through techniques like psychological tests and background checks in the tourism industry?

    <p>Competency and personality fit.</p> Signup and view all the answers

    Study Notes

    Tourism Industry Sectors

    • The tourism industry has 8 sectors: Accommodations, Food and Beverage Outlets, Travel Trade, Public Sector, M.I.C.E, Academe, Labor Sectors, Media, NGOs, and Marketing Communication
    • Travel trade consists of transportation, intermediaries (travel agencies and tour operators)
    • MICE stands for meetings, incentives, conventions, and events

    Tourism Career Framework

    • Employes in tourism do not necessarily need degrees or certificates in tourism or hospitality management.
    • Proof of competency, and suitable personality are preferred by employers over college degrees.
    • These are gauged through apprenticeships, interviews, trade tests, psychological tests, background checks, and national certifications.
    • A career in the tourism industry offers growth and learning opportunities.
    • Career development is a process of managing work and learning.
    • It is increased through lifelong learning.
    • A career framework identifies skills and capabilities within job families, but also identifies areas where learning and development can be beneficial.

    Building a Career Framework

    • Identify job families and create globally consistent definitions of job levels.
    • Clarify skills and knowledge required for different types of work.
    • Provide employees access to effective career-management tools (e.g. an online talent platform to help connect employees with development opportunities).

    Diagnostic Tool for Tourism and Hospitality Students

    • Knowledge: Tourism Industry, Hospitality Sector, Brand & Organization, Company Policies & Standards, Product Knowledge, Consumer Behavior, Geography, Financial Literacy, Workplace Safety & Security, Disaster Management, Good Housekeeping & sanitation ,Tourism Laws & Ordinances, Records Management, Community & Locale, F&B Sub-sectors, Brand & Organisation, Company Policies & Standards, Product Knowledge.
    • Skills: Communication Skills, Customer Service, Human Relations, Time Management, Leadership, Research Skills, Foreign Languages, Planning, Stress Management, Diversity Management, Conflict Management, Critical & Analytical, Problem-solving, Salesmanship.
    • Attitudes & Values: Integrity, Teamwork & Collaboration, Professionalism & Courtesy, Creativity & Innovation, Tact & Sensitivity, Foresight & Proactiveness, Resourcefullness, Cleanliness & Neatness, Drive & Assertiveness, Resilience & Sacrifice, Grooming & Hygiene, Positive Mental Attitude, Environmentalism, Focus.

    Example of a SWOC Analysis

    • Strengths: Maturity, Pleasing Personality, High Grades in School, Passionate with coffee drinks.
    • Opportunities: New restaurants opening up, abundant YouTube videos, Auntie in the salon business, new NGO’s for coffee farmers.
    • Weaknesses: Poor wardrobe choices, Grammar lapses, Lacks initiative, Unkempt hair.
    • Challenges: Scarcity of practicum slots, COVID-19 Pandemic, Traffic Congestion, Internet connectivity.

    The Role of Personality in the Workplace

    • Personality refers to the enduring characteristics and behavior that comprise a person’s unique adjustment to life, including traits, interests, drives, values, self-concept, abilities, and emotional patterns.
    • Workplaces are shaped by policies and employee personalities.
    • Suppressing individual personalities can lead to dissatisfaction and frustration.
    • Managers who recognize and leverage personality traits can drive company growth and progress.
    • Creativity, Retention, Teamwork, and Production are all influenced by personality.

    Hippocrates Theory of Four Temperaments

    • Four (4) temperaments were introduced by Hippocrates (c. 460-370 BC) in ancient Greece.
    • The theory links personality and health.
    • The theory originated in the older Egyptian and Mesopotamian philosophy called humorism.
    • C: Conscientiousness (Cautious) - These people are both cautious and skeptical. They are detail-oriented and prefer stable environments. They enjoy demonstrating their expertise and demonstrating the quality of their work. They are driven by logic and objective analysis. They are likely to question disruptions to their routine.
    • These people tend to overanalyze, but when they reach a level of comfort, they can serve as a calming source of objective support.

    The DISC Model of Human Behavior

    Intelligence Qoutient (IQ)

    • A normative measure of the capacity of a person’s brain to think in a variety of domains (numeracy, creativity, abstract reasoning, communication skills, memory, and general knowledge)
    • Essentially pertains to cognitive abilities: the ability to think, process, express ourselves, and make decisions.
    • The traditional way of labelling people’s intellectal level or capacity: genius, superior, above average, average, below average.
    • Intelligence is both hereditary (genetic) and acquired (environment).

    Emotional Intelligence (EI) or Emotional Qoutient (EQ)

    • The ability to monitor one’s own as well as other people’s emotions, discriminate and label them properly, and use emotional information to guide thinking and behavior.
    • Managing emotions is especially important when people are under pressure. This could include:
      • Giving and receiving feedback
      • Meeting tight deadlines
      • Dealing with challenging relationships
      • Navigating change
      • Working through setbacks and failure

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    Description

    Explore the various sectors of the tourism industry and the career framework within it. This quiz highlights the importance of skills and personality traits over formal education in pursuing a successful career in tourism. Test your knowledge on M.I.C.E, travel trade, and more!

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