Total Quality Management (TQM) and Quality Management Systems (QMS) Quiz
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Questions and Answers

What is the main focus of Total Quality Management (TQM)?

  • Achieving short-term success through aggressive marketing
  • Cost reduction as the primary goal
  • Customer satisfaction and quality as the strategy for long-term success (correct)
  • Maximizing shareholder profits

    • When did TQM originate?

  • 1960s
  • 1980s (correct)
  • 1970s
  • 1990s

    • What does TQM require from everyone in the organization?

  • Individual competition
  • Passive observation
  • Isolation from organizational activities
  • Active involvement, participation, and cooperation (correct)

    • What is essential for achieving and sustaining a pervasive focus on quality according to TQM?

    <p>Significant long-term commitment from the organization's leadership</p> Signup and view all the answers

    Which philosophy and teachings are clearly embodied in the basic principles of TQM?

    <p>Deming’s 14 points and the early quality gurus' philosophies</p> Signup and view all the answers

    What was the most prominent and visible approach to quality to evolve from the work of Deming and the early quality gurus?

    <p>Total Quality Management (TQM)</p> Signup and view all the answers

    What is the primary focus of Total Quality Management (TQM)?

    <p>Quality and customer satisfaction</p> Signup and view all the answers

    What does TQM require from everyone in the organization?

    <p>Active involvement, participation, and cooperation</p> Signup and view all the answers

    When did TQM become very popular and adopted by thousands of companies?

    <p>During the 1990s</p> Signup and view all the answers

    What is essential for achieving and sustaining a pervasive focus on quality according to TQM?

    <p>Significant long-term commitment from the organization’s leadership</p> Signup and view all the answers

    What is the primary focus of Total Quality Management (TQM)?

    <p>Achieving long-term success through quality and customer satisfaction</p> Signup and view all the answers

    When did TQM originate as a management approach to quality improvement?

    <p>1980s</p> Signup and view all the answers

    What does TQM require from everyone in the organization?

    <p>Active involvement, participation, and cooperation</p> Signup and view all the answers

    What is essential for achieving and sustaining a pervasive focus on quality according to TQM?

    <p>Significant long-term commitment from the organization’s leadership</p> Signup and view all the answers

    In what way are Deming’s 14 points and the philosophies of the early quality gurus embodied in TQM?

    <p>Clearly embodied in the basic principles of TQM</p> Signup and view all the answers

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