Podcast
Questions and Answers
What is the main focus of Total Quality Management (TQM)?
What is the main focus of Total Quality Management (TQM)?
- Achieving short-term success through aggressive marketing
- Cost reduction as the primary goal
- Customer satisfaction and quality as the strategy for long-term success (correct)
- Maximizing shareholder profits
When did TQM originate?
When did TQM originate?
- 1960s
- 1980s (correct)
- 1970s
- 1990s
What does TQM require from everyone in the organization?
What does TQM require from everyone in the organization?
- Individual competition
- Passive observation
- Isolation from organizational activities
- Active involvement, participation, and cooperation (correct)
What is essential for achieving and sustaining a pervasive focus on quality according to TQM?
What is essential for achieving and sustaining a pervasive focus on quality according to TQM?
Which philosophy and teachings are clearly embodied in the basic principles of TQM?
Which philosophy and teachings are clearly embodied in the basic principles of TQM?
What was the most prominent and visible approach to quality to evolve from the work of Deming and the early quality gurus?
What was the most prominent and visible approach to quality to evolve from the work of Deming and the early quality gurus?
What is the primary focus of Total Quality Management (TQM)?
What is the primary focus of Total Quality Management (TQM)?
What does TQM require from everyone in the organization?
What does TQM require from everyone in the organization?
When did TQM become very popular and adopted by thousands of companies?
When did TQM become very popular and adopted by thousands of companies?
What is essential for achieving and sustaining a pervasive focus on quality according to TQM?
What is essential for achieving and sustaining a pervasive focus on quality according to TQM?
What is the primary focus of Total Quality Management (TQM)?
What is the primary focus of Total Quality Management (TQM)?
When did TQM originate as a management approach to quality improvement?
When did TQM originate as a management approach to quality improvement?
What does TQM require from everyone in the organization?
What does TQM require from everyone in the organization?
What is essential for achieving and sustaining a pervasive focus on quality according to TQM?
What is essential for achieving and sustaining a pervasive focus on quality according to TQM?
In what way are Deming’s 14 points and the philosophies of the early quality gurus embodied in TQM?
In what way are Deming’s 14 points and the philosophies of the early quality gurus embodied in TQM?
