Total Quality Management (TQM) and Quality Management Systems (QMS) Quiz

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What is the main focus of Total Quality Management (TQM)?

Achieving short-term success through aggressive marketing

Cost reduction as the primary goal

Customer satisfaction and quality as the strategy for long-term success (correct)

Maximizing shareholder profits

When did TQM originate?

1960s

1980s (correct)

1970s

1990s

What does TQM require from everyone in the organization?

Individual competition

Passive observation

Isolation from organizational activities

Active involvement, participation, and cooperation (correct)

What is essential for achieving and sustaining a pervasive focus on quality according to TQM?

Significant long-term commitment from the organization's leadership Signup and view all the answers

Which philosophy and teachings are clearly embodied in the basic principles of TQM?

Deming’s 14 points and the early quality gurus' philosophies Signup and view all the answers

What was the most prominent and visible approach to quality to evolve from the work of Deming and the early quality gurus?

Total Quality Management (TQM) Signup and view all the answers

What is the primary focus of Total Quality Management (TQM)?

Quality and customer satisfaction Signup and view all the answers

What does TQM require from everyone in the organization?

Active involvement, participation, and cooperation Signup and view all the answers

When did TQM become very popular and adopted by thousands of companies?

During the 1990s Signup and view all the answers

What is essential for achieving and sustaining a pervasive focus on quality according to TQM?

Significant long-term commitment from the organization’s leadership Signup and view all the answers

What is the primary focus of Total Quality Management (TQM)?

Achieving long-term success through quality and customer satisfaction Signup and view all the answers

When did TQM originate as a management approach to quality improvement?

1980s Signup and view all the answers

What does TQM require from everyone in the organization?

Active involvement, participation, and cooperation Signup and view all the answers

What is essential for achieving and sustaining a pervasive focus on quality according to TQM?

Significant long-term commitment from the organization’s leadership Signup and view all the answers

In what way are Deming’s 14 points and the philosophies of the early quality gurus embodied in TQM?

Clearly embodied in the basic principles of TQM Signup and view all the answers

Total Quality Management (TQM) and Quality Management Systems (QMS) Quiz

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Questions and Answers

What is the main focus of Total Quality Management (TQM)?

When did TQM originate?

What does TQM require from everyone in the organization?

What is essential for achieving and sustaining a pervasive focus on quality according to TQM?

Which philosophy and teachings are clearly embodied in the basic principles of TQM?

What was the most prominent and visible approach to quality to evolve from the work of Deming and the early quality gurus?

What is the primary focus of Total Quality Management (TQM)?

What does TQM require from everyone in the organization?

When did TQM become very popular and adopted by thousands of companies?

What is essential for achieving and sustaining a pervasive focus on quality according to TQM?

What is the primary focus of Total Quality Management (TQM)?

When did TQM originate as a management approach to quality improvement?

What does TQM require from everyone in the organization?

What is essential for achieving and sustaining a pervasive focus on quality according to TQM?

In what way are Deming’s 14 points and the philosophies of the early quality gurus embodied in TQM?

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