10 Questions
What is the key focus of a customer-focused organization according to TQM principles?
Understanding and meeting customer needs
How does TQM view strategic decisions in a healthcare institute?
As 'customer driven'
What contributes significantly to a company’s view of quality from a TQM perspective?
Reducing defects and errors
What is an essential activity in implementing the TQM principle of customer focus?
Researching and understanding customers' needs and expectations
In addition to customers, who else represents an important customer of a business from a TQM perspective?
Society
What is a significant part of the management of quality according to TQM principles?
Strategic planning
What is necessary to implement the TQM principle of continual improvement?
Proper training and resources
What is the role of senior leaders in achieving quality and healthcare service leadership according to TQM principles?
Serve as role models and reinforce values
What is a core component of the strategic plan according to TQM principles?
Quality
What is a key requirement to achieve quality and healthcare service leadership according to TQM principles?
Willingness to make long-term relations
Test your knowledge of Total Quality Management (TQM) principles with this quiz. Learn about the 8 QM principles and how they are applied in healthcare management systems, including the importance of being customer-focused.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
