Podcast
Questions and Answers
What is the key focus of a customer-focused organization according to TQM principles?
What is the key focus of a customer-focused organization according to TQM principles?
- Ignoring customer feedback
- Maximizing profits from customers
- Focusing only on internal relationships
- Understanding and meeting customer needs (correct)
How does TQM view strategic decisions in a healthcare institute?
How does TQM view strategic decisions in a healthcare institute?
- As solely profit-driven
- As based on internal relationships
- As irrelevant to customer needs
- As 'customer driven' (correct)
What contributes significantly to a company’s view of quality from a TQM perspective?
What contributes significantly to a company’s view of quality from a TQM perspective?
- Reducing defects and errors (correct)
- Focusing only on internal operations
- Maximizing production speed
- Ignoring customer satisfaction
What is an essential activity in implementing the TQM principle of customer focus?
What is an essential activity in implementing the TQM principle of customer focus?
In addition to customers, who else represents an important customer of a business from a TQM perspective?
In addition to customers, who else represents an important customer of a business from a TQM perspective?
What is a significant part of the management of quality according to TQM principles?
What is a significant part of the management of quality according to TQM principles?
What is necessary to implement the TQM principle of continual improvement?
What is necessary to implement the TQM principle of continual improvement?
What is the role of senior leaders in achieving quality and healthcare service leadership according to TQM principles?
What is the role of senior leaders in achieving quality and healthcare service leadership according to TQM principles?
What is a core component of the strategic plan according to TQM principles?
What is a core component of the strategic plan according to TQM principles?
What is a key requirement to achieve quality and healthcare service leadership according to TQM principles?
What is a key requirement to achieve quality and healthcare service leadership according to TQM principles?
