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10 Questions

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Total Quality Management in Healthcare

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Questions and Answers

What is the key focus of a customer-focused organization according to TQM principles?

Ignoring customer feedback

Maximizing profits from customers

Focusing only on internal relationships

Understanding and meeting customer needs (correct)

How does TQM view strategic decisions in a healthcare institute?

As solely profit-driven

As based on internal relationships

As irrelevant to customer needs

As 'customer driven' (correct)

What contributes significantly to a company’s view of quality from a TQM perspective?

Reducing defects and errors (correct)

Focusing only on internal operations

Maximizing production speed

Ignoring customer satisfaction

What is an essential activity in implementing the TQM principle of customer focus?

Researching and understanding customers' needs and expectations Signup and view all the answers

In addition to customers, who else represents an important customer of a business from a TQM perspective?

Society Signup and view all the answers

What is a significant part of the management of quality according to TQM principles?

Strategic planning Signup and view all the answers

What is necessary to implement the TQM principle of continual improvement?

Proper training and resources Signup and view all the answers

What is the role of senior leaders in achieving quality and healthcare service leadership according to TQM principles?

Serve as role models and reinforce values Signup and view all the answers

What is a core component of the strategic plan according to TQM principles?

Quality Signup and view all the answers

What is a key requirement to achieve quality and healthcare service leadership according to TQM principles?

Willingness to make long-term relations Signup and view all the answers