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Total Quality Management in Healthcare
10 Questions
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Total Quality Management in Healthcare

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Questions and Answers

What is the key focus of a customer-focused organization according to TQM principles?

  • Ignoring customer feedback
  • Maximizing profits from customers
  • Focusing only on internal relationships
  • Understanding and meeting customer needs (correct)

    • How does TQM view strategic decisions in a healthcare institute?

  • As solely profit-driven
  • As based on internal relationships
  • As irrelevant to customer needs
  • As 'customer driven' (correct)

    • What contributes significantly to a company’s view of quality from a TQM perspective?

  • Reducing defects and errors (correct)
  • Focusing only on internal operations
  • Maximizing production speed
  • Ignoring customer satisfaction

    • What is an essential activity in implementing the TQM principle of customer focus?

    <p>Researching and understanding customers' needs and expectations</p> Signup and view all the answers

    In addition to customers, who else represents an important customer of a business from a TQM perspective?

    <p>Society</p> Signup and view all the answers

    What is a significant part of the management of quality according to TQM principles?

    <p>Strategic planning</p> Signup and view all the answers

    What is necessary to implement the TQM principle of continual improvement?

    <p>Proper training and resources</p> Signup and view all the answers

    What is the role of senior leaders in achieving quality and healthcare service leadership according to TQM principles?

    <p>Serve as role models and reinforce values</p> Signup and view all the answers

    What is a core component of the strategic plan according to TQM principles?

    <p>Quality</p> Signup and view all the answers

    What is a key requirement to achieve quality and healthcare service leadership according to TQM principles?

    <p>Willingness to make long-term relations</p> Signup and view all the answers

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