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Questions and Answers
What is the key focus of a customer-focused organization according to TQM principles?
How does TQM view strategic decisions in a healthcare institute?
What contributes significantly to a company’s view of quality from a TQM perspective?
What is an essential activity in implementing the TQM principle of customer focus?
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In addition to customers, who else represents an important customer of a business from a TQM perspective?
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What is a significant part of the management of quality according to TQM principles?
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What is necessary to implement the TQM principle of continual improvement?
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What is the role of senior leaders in achieving quality and healthcare service leadership according to TQM principles?
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What is a core component of the strategic plan according to TQM principles?
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What is a key requirement to achieve quality and healthcare service leadership according to TQM principles?
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