Podcast
Questions and Answers
What is the primary purpose of redundancy as an action control?
What is the primary purpose of redundancy as an action control?
- To increase the sense of responsibility for actions
- To increase the probability that a task will be properly executed (correct)
- To enhance personal capabilities of employees
- To improve employee motivation
Which type of action control is most effective in addressing motivational problems?
Which type of action control is most effective in addressing motivational problems?
- Behavioral constraints (correct)
- Pre-action reviews
- Redundancy
- Action accountability
What is the primary purpose of personnel controls?
What is the primary purpose of personnel controls?
- To clarify expectations and ensure employees understand what the organization wants
- To increase the likelihood of self-monitoring
- To ensure employees possess the required capabilities and resources
- All of the above (correct)
Which action control is most effective in addressing personal limitations of employees?
Which action control is most effective in addressing personal limitations of employees?
How do action accountability controls help address control problems?
How do action accountability controls help address control problems?
Which action control is most effective in addressing a lack of direction among employees?
Which action control is most effective in addressing a lack of direction among employees?
Which of the following is NOT a key element of results controls in an organization?
Which of the following is NOT a key element of results controls in an organization?
What is the primary disadvantage of results controls according to the text?
What is the primary disadvantage of results controls according to the text?
Which of the following is NOT a key advantage of results controls mentioned in the text?
Which of the following is NOT a key advantage of results controls mentioned in the text?
What is the primary purpose of action controls according to the text?
What is the primary purpose of action controls according to the text?
Which of the following is NOT a form of action control mentioned in the text?
Which of the following is NOT a form of action control mentioned in the text?
What is the relationship between results controls and action controls according to the text?
What is the relationship between results controls and action controls according to the text?
What is the primary purpose of control mechanisms in an organization?
What is the primary purpose of control mechanisms in an organization?
Which control mechanism is primarily focused on ensuring employees understand their roles and responsibilities?
Which control mechanism is primarily focused on ensuring employees understand their roles and responsibilities?
What is the primary benefit of Results Controls in addressing control problems?
What is the primary benefit of Results Controls in addressing control problems?
Which control mechanism is primarily concerned with addressing personal limitations of employees?
Which control mechanism is primarily concerned with addressing personal limitations of employees?
What is the primary role of Cultural Controls in an organization?
What is the primary role of Cultural Controls in an organization?
Which statement best describes the relationship between control mechanisms and core management functions?
Which statement best describes the relationship between control mechanisms and core management functions?
Which of the following is an example of an indirect cost?
Which of the following is an example of an indirect cost?
What is the primary issue when a company seeks to become more technologically innovative but lacks employees with an R&D background?
What is the primary issue when a company seeks to become more technologically innovative but lacks employees with an R&D background?
If a company's best employees consistently miss sales targets, which of the following could be a contributing factor?
If a company's best employees consistently miss sales targets, which of the following could be a contributing factor?
Which of the following statements best describes the concept of goal congruence?
Which of the following statements best describes the concept of goal congruence?
If a company experiences low productivity from its HR team, which type of cost could be a potential factor?
If a company experiences low productivity from its HR team, which type of cost could be a potential factor?
If shareholders are unsatisfied with their return on investment, which of the following could be a contributing factor?
If shareholders are unsatisfied with their return on investment, which of the following could be a contributing factor?
Which of the following is NOT one of the means of implementing cultural controls?
Which of the following is NOT one of the means of implementing cultural controls?
Which control problem can be addressed by both personnel controls and cultural controls?
Which control problem can be addressed by both personnel controls and cultural controls?
Which of the following is NOT a means of implementing personnel controls mentioned in the text?
Which of the following is NOT a means of implementing personnel controls mentioned in the text?
Which of the following is a direct cost associated with implementing controls?
Which of the following is a direct cost associated with implementing controls?
Which of the following is an example of a 'tone at the top' cultural control mentioned in the text?
Which of the following is an example of a 'tone at the top' cultural control mentioned in the text?
Based on the information provided, which of the following statements is TRUE?
Based on the information provided, which of the following statements is TRUE?
Study Notes
Management Control
- Management control is crucial as it links planning, empowering employees, and protecting the workplace.
Types of Management Control
- Results Controls: involve defining performance measures, setting targets, and providing rewards.
- Action Controls: ensure employees act in the organization's best interest through behavioral constraints, pre-action reviews, action accountability, and redundancy.
- Personnel Controls: clarify expectations, ensure capabilities, and increase self-monitoring through human resource selection, training, job design, and sourcing.
- Cultural Controls: encourage mutual monitoring through codes of conduct, group rewards, employee internal rotation, physical arrangements, and "tone at the top".
Control Problems and Mechanisms
- Control Problems: lack of direction, motivational problems, and personal limitations.
- Control Mechanisms: results controls, action controls, personnel controls, and cultural controls.
Effective Management Control and Motivation
- Motivation is the desire to attain a selected goal, involving goal-congruence and effort aspects.
Control Costs
- Direct Costs: out-of-pocket costs related to controls, such as bonuses and audit fees.
- Indirect Costs: costs linked to the design of inappropriate controls that detach employee behavior from real organizational objectives.
- Adaptation Costs: costs incurred to adapt the organization's control systems across different business units and environments.
Examples of Control Problems
- Company seeking to become more technologically innovative but lacking R&D background.
- Best employees consistently missing sales targets.
- Units produced not meeting forecasted demands or presenting defects.
- HR manager complaining about low productivity.
- Shareholders unsatisfied with return on investment.
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Description
Learn about the importance of control in management, how it links to planning, empowers employees, and protects the workplace. Explore control problems and mechanisms in management.
