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What is the focus of the back-office process?

  • Customer service
  • Sales
  • Functional aspects of the business (correct)
  • Advertising and marketing

    • What is the focus of back-office processes?

  • Customer relationship management
  • Functional aspects of the business (correct)
  • Advertising and marketing
  • Sales data analysis

    • What is the focus of the back-office process?

  • Building customer relationships
  • Handling customer inquiries
  • Functional aspects of the business (correct)
  • Analyzing transactional data

    • Which of the following is NOT a way for customers to directly contact a company?

    <p>Social media (C)</p> Signup and view all the answers

    Which of the following is not a way in which customers can directly contact a company?

    <p>Social media (C)</p> Signup and view all the answers

    Which of the following is not a way customers can directly contact a company?

    <p>Social media (D)</p> Signup and view all the answers

    What is the business-to-business relationship-building process?

    <p>Building relationships with industry consortiums (B)</p> Signup and view all the answers

    What is the business-to-business (B2B) relationship-building process?

    <p>Extending customer relationships to business partners (C)</p> Signup and view all the answers

    What is the customer contact process?

    <p>The process of customers directly contacting the company (C)</p> Signup and view all the answers

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