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Time Management for Efficient Interactions

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Time Management for Efficient Interactions

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Questions and Answers

What is the purpose of setting the correct expectations when guiding an interaction?

To avoid dead air

To limit the usage of dead air to thirty seconds to one minute

To ask viewer's permission before placing on hold

To respect the viewer's time (correct)

What should you do if you need to place a viewer on hold for more than one minute?

Do not place the viewer on hold for more than one minute

Limit the hold time to one minute

Advise the viewer about the extended hold time and ask permission (correct)

Ask viewer's permission before placing on hold

What can you discuss with the viewer during the hold time?

The latest news

Sports

The weather

_recently watched shows or movies, and upcoming content (correct)

Why is it essential to reset expectations after coming back from a hold?

To check back at the end of the hold time Signup and view all the answers

What is the maximum recommended hold time?

Three minutes Signup and view all the answers

What should you do before placing a viewer on hold?

Ask the viewer's permission Signup and view all the answers

When explaining a solution to a viewer, what should you avoid using?

Technical terms Signup and view all the answers

What should you do if you interrupt or speak over a viewer?

Apologize and let the viewer continue Signup and view all the answers

How should you respond to a viewer's negative sentiment about a product or organization?

Don't take their side Signup and view all the answers

What should you do when a viewer expresses excitement about a product or experience?

Express joy or other positive sentiments Signup and view all the answers

Why is it important to take good notes during an interaction?

To avoid asking the viewer to repeat themselves Signup and view all the answers

How should you correct mistakes in a chat?

Correct the mistakes immediately Signup and view all the answers