10 Questions
How often should Salesforce escalations be checked for updates?
Twice a day
How long should it take to work on a NEW ticket after escalation?
Within 24 hours
How long should it take to resolve a ticket?
Within 5 business days
What should be checked before starting to work on a ticket?
Previous notes/actions
What information should be accurately documented for tickets?
Call types, site editions, ticket title and notes
Which step is NOT part of the basic flow for working tickets?
Follow-up with Member
What should be done if a ticket is red in the Dashboard?
Escalate to sales and production
What should be done if a member or client responds to an email?
Sort the results by ascending order
What type of tickets should be worked first?
Urgent tickets
When should LIVE DEALS be escalated to production?
Immediately
Master the ticket workflow process with this quiz and enhance your problem-solving skills. Learn how to review ticket notes, communicate with merchants, and collaborate with different departments for issue resolution.
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