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Questions and Answers
How often should Salesforce escalations be checked for updates?
How often should Salesforce escalations be checked for updates?
- Once a day
- Twice a day (correct)
- Every 5 business days
- Hourly
How long should it take to work on a NEW ticket after escalation?
How long should it take to work on a NEW ticket after escalation?
- Within 5 business days
- Within 48 hours
- Within 24 hours (correct)
- Within 1 week
How long should it take to resolve a ticket?
How long should it take to resolve a ticket?
- Within 24 hours
- Within 5 business days (correct)
- Within 48 hours
- Within 1 week
What should be checked before starting to work on a ticket?
What should be checked before starting to work on a ticket?
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What information should be accurately documented for tickets?
What information should be accurately documented for tickets?
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Which step is NOT part of the basic flow for working tickets?
Which step is NOT part of the basic flow for working tickets?
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What should be done if a ticket is red in the Dashboard?
What should be done if a ticket is red in the Dashboard?
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What should be done if a member or client responds to an email?
What should be done if a member or client responds to an email?
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What type of tickets should be worked first?
What type of tickets should be worked first?
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When should LIVE DEALS be escalated to production?
When should LIVE DEALS be escalated to production?
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