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Questions and Answers
Which of the following should be added to the ticket title if the issue is escalated through email using Outlook?
Which of the following should be added to the ticket title if the issue is escalated through email using Outlook?
- Merchant name
- Case # - SF
- LIVE DEAL
- OUTLOOK (correct)
What should be added to the ticket title if multiple tickets are open for the same client?
What should be added to the ticket title if multiple tickets are open for the same client?
- WOC/WOH - waiting on client/waiting on hotel
- A keyword about the issue and member's last name (correct)
- WLS - LINE (###) - waiting on finance and added to TZ finance log in teams
- Salesforce case number
What should be done when a Salesforce case has been closed?
What should be done when a Salesforce case has been closed?
- Create a new Salesforce case for the same client and issue (correct)
- Update the ticket with the case description
- Reset member expectations
- Re-open the existing case
Which acronym refers to waiting on finance and added to TZ finance log in teams?
Which acronym refers to waiting on finance and added to TZ finance log in teams?
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What should be added to the ticket title if the issue is escalated through email using Outlook?
What should be added to the ticket title if the issue is escalated through email using Outlook?
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What should be done when resetting member expectations or when an issue is resolved in Salesforce?
What should be done when resetting member expectations or when an issue is resolved in Salesforce?
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