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Ticket Priority Quiz

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Questions and Answers

Which of the following should be added to the ticket title if the issue is escalated through email using Outlook?

Merchant name

Case # - SF

LIVE DEAL

OUTLOOK (correct)

What should be added to the ticket title if multiple tickets are open for the same client?

WOC/WOH - waiting on client/waiting on hotel

A keyword about the issue and member's last name (correct)

WLS - LINE (###) - waiting on finance and added to TZ finance log in teams

Salesforce case number

What should be done when a Salesforce case has been closed?

Create a new Salesforce case for the same client and issue (correct)

Update the ticket with the case description

Reset member expectations

Re-open the existing case

Which acronym refers to waiting on finance and added to TZ finance log in teams?

WLS Signup and view all the answers

What should be added to the ticket title if the issue is escalated through email using Outlook?

OUTLOOK Signup and view all the answers

What should be done when resetting member expectations or when an issue is resolved in Salesforce?

Create a new Salesforce case Signup and view all the answers

Ticket Priority Quiz

Choose a study mode

Podcast

Questions and Answers

Which of the following should be added to the ticket title if the issue is escalated through email using Outlook?

What should be added to the ticket title if multiple tickets are open for the same client?

What should be done when a Salesforce case has been closed?

Which acronym refers to waiting on finance and added to TZ finance log in teams?

What should be added to the ticket title if the issue is escalated through email using Outlook?

What should be done when resetting member expectations or when an issue is resolved in Salesforce?

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