6 Questions
Which of the following should be added to the ticket title if the issue is escalated through email using Outlook?
OUTLOOK
What should be added to the ticket title if multiple tickets are open for the same client?
A keyword about the issue and member's last name
What should be done when a Salesforce case has been closed?
Create a new Salesforce case for the same client and issue
Which acronym refers to waiting on finance and added to TZ finance log in teams?
WLS
What should be added to the ticket title if the issue is escalated through email using Outlook?
OUTLOOK
What should be done when resetting member expectations or when an issue is resolved in Salesforce?
Create a new Salesforce case
Test your knowledge on assigning ticket priorities based on urgency with this quiz. Learn how to categorize issues such as Salesforce escalations, live deals, and check requests, and understand the importance of addressing urgent tickets first. Challenge yourself to correctly identify the appropriate priority level for different types of issues.
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