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Questions and Answers
Which information should be included in travel tickets?
Which information should be included in travel tickets?
- Dates member attempted to book or use
- Call types, site editions, ticket title
- Traveler names, date of purchase, booking number (correct)
- Attempted phone numbers or emails
What should be done if there is not enough information to present to the client?
What should be done if there is not enough information to present to the client?
- Follow up with the member to gather more detail (correct)
- Confirm you have all the required information
- Include call types, site editions, ticket title, and notes
- Review the ticket with the Tier II lead or supervisor
What should be done if unsure of the next step after reading through case history?
What should be done if unsure of the next step after reading through case history?
- Confirm you have all the required information
- Review the ticket with the Tier II lead or supervisor (correct)
- Follow up with the member to gather more detail
- Include call types, site editions, ticket title, and notes
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