Ticket Notes and Resolution
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Questions and Answers

Which information should be included in travel tickets?

  • Dates member attempted to book or use
  • Call types, site editions, ticket title
  • Traveler names, date of purchase, booking number (correct)
  • Attempted phone numbers or emails

    • What should be done if there is not enough information to present to the client?

  • Follow up with the member to gather more detail (correct)
  • Confirm you have all the required information
  • Include call types, site editions, ticket title, and notes
  • Review the ticket with the Tier II lead or supervisor

    • What should be done if unsure of the next step after reading through case history?

  • Confirm you have all the required information
  • Review the ticket with the Tier II lead or supervisor (correct)
  • Follow up with the member to gather more detail
  • Include call types, site editions, ticket title, and notes

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