3 Questions
Which information should be included in travel tickets?
Traveler names, date of purchase, booking number
What should be done if there is not enough information to present to the client?
Follow up with the member to gather more detail
What should be done if unsure of the next step after reading through case history?
Review the ticket with the Tier II lead or supervisor
Ticket Notes and Resolution: Test your knowledge on reviewing ticket notes, resolving issues with merchants, and following up with members. Learn about the importance of documenting tickets and using additional processes like reaching out to Sales and Production or Finance. Discover how to add clients to watch lists and send/request batch emails for efficient communication.
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