Podcast
Questions and Answers
What action should be taken if a vendor is found charging passengers excessively?
What action should be taken if a vendor is found charging passengers excessively?
- Passengers should be warned to avoid that vendor in the future.
- The vendor's license should be revoked on the spot.
- The vendor should be reported immediately to the police.
- The incident should be reported to the Divisional Commercial Manager with information to the Station Master. (correct)
What should be done if a passenger is found molested or their property is stolen?
What should be done if a passenger is found molested or their property is stolen?
- Passengers should be asked to report the incident after the train arrives at the next station.
- Immediate action must be taken in collaboration with the guard or station master, and police should be notified. (correct)
- The situation should be ignored unless the passenger complains loudly.
- A warning should be issued to the offender before any other action is taken.
How should the alarm chain be dealt with after being pulled?
How should the alarm chain be dealt with after being pulled?
- Passengers should be notified not to pull the chain again.
- It should be reset after the train arrives at the station.
- The disc at the end of the reserved coach should be returned to normal position and an FIR must be lodged. (correct)
- Assistants should only reconnect it if instructed by the Station Master.
In which circumstances should the hosepipe be reconnected?
In which circumstances should the hosepipe be reconnected?
What is expected of train staff in terms of interactions with passengers?
What is expected of train staff in terms of interactions with passengers?
What are Ticket Examiners required to do when they encounter passengers at junction stations?
What are Ticket Examiners required to do when they encounter passengers at junction stations?
Under what conditions can Ticket Examiners recheck tickets from 10 PM to 6 AM?
Under what conditions can Ticket Examiners recheck tickets from 10 PM to 6 AM?
When are Ticket Checking staff required to wake up Air Conditioned and First Class passengers?
When are Ticket Checking staff required to wake up Air Conditioned and First Class passengers?
What should the Ticket Checking staff do when notifying the arrival of the train at a station?
What should the Ticket Checking staff do when notifying the arrival of the train at a station?
What is the policy regarding male passengers in compartments reserved for ladies?
What is the policy regarding male passengers in compartments reserved for ladies?
What additional support is provided for ladies traveling alone at night in a first-class compartment?
What additional support is provided for ladies traveling alone at night in a first-class compartment?
What happens if a passenger wants to travel in a higher class carriage than their ticket allows?
What happens if a passenger wants to travel in a higher class carriage than their ticket allows?
What should be noted in the 'wake up memo' when a passenger requests to be awakened?
What should be noted in the 'wake up memo' when a passenger requests to be awakened?
What special attention should be given to female passengers?
What special attention should be given to female passengers?
What is a restriction on subsequent ticket checks after the specified sleeping hours?
What is a restriction on subsequent ticket checks after the specified sleeping hours?
What is the procedure if two or more ladies are traveling together in a reserved ladies' compartment?
What is the procedure if two or more ladies are traveling together in a reserved ladies' compartment?
Who is responsible for checking the door latches and window catches in upper class and second class ladies compartments?
Who is responsible for checking the door latches and window catches in upper class and second class ladies compartments?
What should the conductor or TTE remind passengers to do between 21 and 22 hours?
What should the conductor or TTE remind passengers to do between 21 and 22 hours?
What action should be taken if the alarm chain is pulled for unjustifiable reasons?
What action should be taken if the alarm chain is pulled for unjustifiable reasons?
What should the TXR staff be prepared to do when the train reaches a station?
What should the TXR staff be prepared to do when the train reaches a station?
In what scenario should the Conductor or TTE report an incident to the SM/ASM?
In what scenario should the Conductor or TTE report an incident to the SM/ASM?
What is one of the responsibilities of staff dealing with passengers?
What is one of the responsibilities of staff dealing with passengers?
What should be done if deficiencies are detected in the locking devices?
What should be done if deficiencies are detected in the locking devices?
What is the role of the SM/ASM once the report is handed over after an incident?
What is the role of the SM/ASM once the report is handed over after an incident?
What precaution is specifically mentioned for long distance trains during night journeys?
What precaution is specifically mentioned for long distance trains during night journeys?
What is the primary responsibility of the ticket checking staff?
What is the primary responsibility of the ticket checking staff?
How often should ticket checking staff check the occupancy of the waiting rooms?
How often should ticket checking staff check the occupancy of the waiting rooms?
Under what condition are passengers allowed to use waiting rooms at roadside stations during the night?
Under what condition are passengers allowed to use waiting rooms at roadside stations during the night?
What is one of the responsibilities of the booking staff?
What is one of the responsibilities of the booking staff?
What distance must not be infringed upon by parcels and luggage placed on passenger platforms?
What distance must not be infringed upon by parcels and luggage placed on passenger platforms?
What should be done with packages unloaded from a train?
What should be done with packages unloaded from a train?
What action is prohibited regarding barrels and drums on the platform?
What action is prohibited regarding barrels and drums on the platform?
Who is responsible for ensuring that the configuration of parcels and goods complies with platform regulations?
Who is responsible for ensuring that the configuration of parcels and goods complies with platform regulations?
What is one of the primary responsibilities of a conductor regarding passenger safety?
What is one of the primary responsibilities of a conductor regarding passenger safety?
Which duty involves the safety and comfort of passengers, particularly women and children?
Which duty involves the safety and comfort of passengers, particularly women and children?
What action must be taken regarding passengers in coaches that are to be detached?
What action must be taken regarding passengers in coaches that are to be detached?
What should be done if any lighting or fan defects are found?
What should be done if any lighting or fan defects are found?
What is a specific task for ensuring the comfort of upper class passengers at night?
What is a specific task for ensuring the comfort of upper class passengers at night?
How should a conductor handle unauthorized travel by passengers?
How should a conductor handle unauthorized travel by passengers?
What should be checked in the upper class compartments before a night journey?
What should be checked in the upper class compartments before a night journey?
What helps ensure that passengers do not board moving trains?
What helps ensure that passengers do not board moving trains?
What must be done if there is a cleanliness complaint from passengers?
What must be done if there is a cleanliness complaint from passengers?
What should the conductor do during station stops?
What should the conductor do during station stops?
What is the primary duty of platform ticket checking staff regarding access control?
What is the primary duty of platform ticket checking staff regarding access control?
How often are waiting rooms checked for bona fide use?
How often are waiting rooms checked for bona fide use?
What distance must parcels and luggage be kept from the edge of the passenger platform?
What distance must parcels and luggage be kept from the edge of the passenger platform?
What should be done with packages unloaded from a train?
What should be done with packages unloaded from a train?
Under what circumstance may passengers wait in waiting rooms at roadside stations during the night?
Under what circumstance may passengers wait in waiting rooms at roadside stations during the night?
What is one responsibility of booking staff in relation to ticket issuance?
What is one responsibility of booking staff in relation to ticket issuance?
What items are prohibited from being left on the platform near the track?
What items are prohibited from being left on the platform near the track?
Which staff role is responsible for ensuring compliance with the distance regulations for parcels on the platform?
Which staff role is responsible for ensuring compliance with the distance regulations for parcels on the platform?
What is the appropriate action if the alarm chain is pulled?
What is the appropriate action if the alarm chain is pulled?
What must be included in the report following a passenger's property being stolen?
What must be included in the report following a passenger's property being stolen?
What should a staff member do if they observe vendors shouting their wares at night?
What should a staff member do if they observe vendors shouting their wares at night?
What is the primary responsibility of staff when they notice excessive charges by licensed porters?
What is the primary responsibility of staff when they notice excessive charges by licensed porters?
How should staff respond to a situation where a passenger is being molested?
How should staff respond to a situation where a passenger is being molested?
What is required for a lady travelling alone with a dog in a first-class compartment?
What is required for a lady travelling alone with a dog in a first-class compartment?
What immediate action should train or station staff take if a serious injury occurs?
What immediate action should train or station staff take if a serious injury occurs?
In the event of a murder or serious assault on a train, what should the conductor do?
In the event of a murder or serious assault on a train, what should the conductor do?
What should be communicated to passengers when a train overshoots a platform at night?
What should be communicated to passengers when a train overshoots a platform at night?
What records must the conductor maintain regarding their attendance?
What records must the conductor maintain regarding their attendance?
What device maintenance is the conductor specifically responsible for in II Class compartments reserved for ladies?
What device maintenance is the conductor specifically responsible for in II Class compartments reserved for ladies?
What indicates a serious crime on a train according to the protocols outlined?
What indicates a serious crime on a train according to the protocols outlined?
What should be done if deficiencies in safety devices in compartments are discovered?
What should be done if deficiencies in safety devices in compartments are discovered?
If a train overshoots a platform, who is responsible for cautioning the passengers?
If a train overshoots a platform, who is responsible for cautioning the passengers?
What protocol must be followed about the dog traveling in a first-class compartment?
What protocol must be followed about the dog traveling in a first-class compartment?
What should be done to ensure the safety of upper class and ladies compartment windows before a night journey?
What should be done to ensure the safety of upper class and ladies compartment windows before a night journey?
Which duty specifically involves addressing complaints of passengers regarding carriages?
Which duty specifically involves addressing complaints of passengers regarding carriages?
What is the responsibility of the conductor regarding unauthorized travel by passengers?
What is the responsibility of the conductor regarding unauthorized travel by passengers?
What procedure should be followed if a coach is to be detached before the final destination?
What procedure should be followed if a coach is to be detached before the final destination?
Which of the following is a task that TTEs must perform concerning coach maintenance?
Which of the following is a task that TTEs must perform concerning coach maintenance?
What should a conductor do when a passenger requests assistance at night?
What should a conductor do when a passenger requests assistance at night?
What is a critical observation a TTE must make concerning the comfort of passengers?
What is a critical observation a TTE must make concerning the comfort of passengers?
Which action is prohibited as per the duties of the conductors?
Which action is prohibited as per the duties of the conductors?
What should be done if defects in fans and lights are discovered?
What should be done if defects in fans and lights are discovered?
Which is a necessary practice for TTEs during station stops?
Which is a necessary practice for TTEs during station stops?
What is the main responsibility of staff towards female passengers traveling alone?
What is the main responsibility of staff towards female passengers traveling alone?
What specific action should be taken by the guard or conductor regarding upper class and second class ladies compartments during long distance trains?
What specific action should be taken by the guard or conductor regarding upper class and second class ladies compartments during long distance trains?
What should the Conductor or TTE warn passengers about between the hours of 21 and 22?
What should the Conductor or TTE warn passengers about between the hours of 21 and 22?
In the event of an unjustifiable alarm chain pull, what must the Conductor or TTE do?
In the event of an unjustifiable alarm chain pull, what must the Conductor or TTE do?
What should TXR staff be prepared to do at the station as long-distance trains arrive?
What should TXR staff be prepared to do at the station as long-distance trains arrive?
What information must each member of the staff be familiar with in order to assist passengers effectively?
What information must each member of the staff be familiar with in order to assist passengers effectively?
What should be noted and reported if deficiencies are detected in locking devices?
What should be noted and reported if deficiencies are detected in locking devices?
What action must be taken if a hose pipe has been maliciously disconnected?
What action must be taken if a hose pipe has been maliciously disconnected?
What is an expected duty of the SM/ASM once a report of an incident is handed over?
What is an expected duty of the SM/ASM once a report of an incident is handed over?
What precautions should be taken for ladies' compartments during long-distance night journeys?
What precautions should be taken for ladies' compartments during long-distance night journeys?
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Study Notes
Passenger Platform Ticket Checking Staff
- The main duty of platform ticket checking staff is to prevent people from entering the station without a ticket
- Passengers are not allowed to use waiting rooms as rest houses
Booking Staff
- The booking staff are responsible for issuing tickets and displaying reservation information
- Passengers are not allowed to place luggage, goods, or vendors' trays within 3 meters of the platform edge
- Drums and barrels should never be placed on the platform
- Female passengers traveling alone should be given special attention
Precautions During Journey
- The guard, conductor, or Ticket Examiner (TTE) should check the door latches and window catches in upper class and second class ladies compartments before the train departs
- The TTE should warn passengers to apply locking devices between 21 and 22 hrs
- TTEs should investigate and report any misuse of the alarm chain or hosepipe
- TTEs should announce the name of the station and advise passengers to change trains if necessary
Waking Up Passengers
- Passengers should not be woken between 22 and 6 hours for ticket checks, unless they are suspected of traveling without a ticket
- TTE's should wake up passengers in Air Conditioned and First Class compartments at any station when requested
- When a passenger is noted to alight at a station, the TTE should ensure other passengers are not disturbed unnecessarily
- Passengers cannot be placed in carriages of a higher class than that for which they have tickets unless they pay the additional fare or are automatically upgraded
Ladies Traveling Alone at Night
- No males (except boys under 12 years of age) are allowed to travel in a compartment reserved for ladies on any train
- A lady traveling alone or with children under 12 years of age at night in a first-class compartment reserved for ladies may be accompanied by one woman attendant holding a second-class ticket for the portion of the journey between 8 p.m. and 6 a.m.
- The rule applies to two or more ladies travelling in the same compartment, as long as they agree to the arrangement
General Duties and Responsibilities of Commercial Staff
- Ensure passenger carriages are thoroughly cleaned and filled with water
- Look after the safety and comfort of passengers, particularly women and children
- Attend to passenger complaints regarding cleanliness, water supply, lights, fans, and other issues
- Walk along the train at stations to offer passengers assistance, information, and to identify irregularities
- Before a night journey, ensure the safety bolts on the inside of windows and doors are in working order
- Arrange for meals for passengers when requested
- Wake up upper-class passengers alighting at night, if requested
- Ensure there is no unauthorized travel or infringements of rules by passengers
- Warn passengers in carriages detached short of the destination that they must vacate the carriages on arrival
- Ensure passengers are not getting in or out of carriages when trains are about to start or traveling on the roof of carriages
Duties and Responsibilities of TTEs
- Ensure doors, bolts, windows, catches, etc. of all coaches are in perfect working order
- Ensure all through and sectional coaches are provided with destination boards
- Report any defects in fans or lights to the train lighting staff
- Do not annoy passengers by talking, smoking or slamming doors
- Monitor vendors and licensed porters for excessive charges and intervene when necessary
- Report any excessive charges to the Divisional Commercial Manager
- Ensure vendors do not shout wares at stations at night
- Take action with the guard or the station master in case of a passenger being molested or having their property stolen
- Take the passenger’s name, address, ticket numbers of those responsible, and details of any witnesses
- Submit a full report to the Divisional Commercial Manager
- Return the alarm chain disc to the normal position after the alarm chain has been pulled
- Lodge a first information report (FIR) to the Government Railway Police
- Reconnect any disconnected hosepipe
General Observations on Commercial Staff
- Commercial staff plays a crucial role in maintaining order and providing a positive customer experience.
- They are responsible for the day-to-day management of passenger travel, which requires a combination of safety measures and good customer service.
- They are expected to be knowledgeable about regulations, procedures, and customer expectations to effectively handle their duties.
Ticket Checking Staff
- Ticket checking staff enforces access control in station areas
- They prevent ticketless travel and undesirable elements in station premises
Waiting Room Use
- Passengers are not allowed to use waiting rooms as rest houses
- Passengers arriving at roadside stations at night may be allowed to occupy the waiting rooms
- Passengers at junction stations may use waiting rooms when waiting for connecting trains
Booking Staff
- Issue tickets, release and display reservation slips and charts
- Advise all commercial figures and occupation report of trains
- Parcel, luggage, goods and vendors’ trays and barrows shall not be placed on passenger platforms within 3 meters of the edge of the platform
Passenger Service
- Female passengers require special attention
- Staff should know the arrival and departure of trains to answer questions from the public
Precautions During Journey
- The guard or conductor should check that door latches and window catches are in good working order
- Conductors should remind passengers to apply the locking devices between 21:00 and 22:00 hours
- The conductor must find out the passenger who pulled the alarm chain or disconnected the hose pipe
Pet Policy
- A lady travelling alone or with children under 12 years of age in a first class compartment may take with her compartment one dog on payment of the dog-box rate
Medical Aid
- Staff must render first aid to any injured person within Railway premises
- If the case is serious, the senior most official should arrange medical aid from the nearest available source
Murder Or Serious Assaults
- If a murder or serious assault occurs on a train the conductor should have the compartment emptied and locked up
- Evidence should be left undisturbed for the police
Passenger Trains Overshooting Platform
- At night, passengers who are obliged to alight on ballast should be told that they should alight carefully as there is no platform
Conductor Duties
- The conductor is responsible for the safety and comfort of passengers of all classes
- They must ensure that carriages are clean, have working lights and fans, and are equipped with water supply
- Conductors ensure that trains are not occupied by passengers who have tickets for beyond the station at which they are booked
- They must see that passengers are not getting in and out of carriages when trains are about to start
Ticket Examiner Duties
- The ticket examiner must ensure all doors, bolts, windows and catches are in perfect working order
- They are responsible for reporting any defects in the working of the fans and lights
- The ticket examiner must intervene if vendors or licensed porters are charging passengers excessively
- They must report any cases of molestation, theft or property damage to the Division Commercial Manager
- The ticket examiner should ensure the alarm chain pull or hose pipe disconnection is fixed and a report is filed with the GRP
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