Ticket Checking and Railway Safety Regulations

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Questions and Answers

What action should be taken if a vendor is found charging passengers excessively?

Passengers should be warned to avoid that vendor in the future.

The vendor's license should be revoked on the spot.

The vendor should be reported immediately to the police.

The incident should be reported to the Divisional Commercial Manager with information to the Station Master. (correct)

What should be done if a passenger is found molested or their property is stolen?

Passengers should be asked to report the incident after the train arrives at the next station.

Immediate action must be taken in collaboration with the guard or station master, and police should be notified. (correct)

The situation should be ignored unless the passenger complains loudly.

A warning should be issued to the offender before any other action is taken.

How should the alarm chain be dealt with after being pulled?

Passengers should be notified not to pull the chain again.

It should be reset after the train arrives at the station.

The disc at the end of the reserved coach should be returned to normal position and an FIR must be lodged. (correct)

Assistants should only reconnect it if instructed by the Station Master.

In which circumstances should the hosepipe be reconnected?

After any disconnection due to alarm or other incidents. Signup and view all the answers

What is expected of train staff in terms of interactions with passengers?

They should avoid annoying passengers by talking, smoking, or slamming doors. Signup and view all the answers

What are Ticket Examiners required to do when they encounter passengers at junction stations?

Inform passengers about necessary changes. Signup and view all the answers

Under what conditions can Ticket Examiners recheck tickets from 10 PM to 6 AM?

If there is suspicion of irregular travel. Signup and view all the answers

When are Ticket Checking staff required to wake up Air Conditioned and First Class passengers?

When specifically requested by the passengers. Signup and view all the answers

What should the Ticket Checking staff do when notifying the arrival of the train at a station?

Ensure that only the relevant passenger is disturbed. Signup and view all the answers

What is the policy regarding male passengers in compartments reserved for ladies?

Only boys under twelve are allowed. Signup and view all the answers

What additional support is provided for ladies traveling alone at night in a first-class compartment?

They may take one female attendant with a second-class ticket. Signup and view all the answers

What happens if a passenger wants to travel in a higher class carriage than their ticket allows?

They must pay an upgrade fee. Signup and view all the answers

What should be noted in the 'wake up memo' when a passenger requests to be awakened?

Name of the passenger, number and class of carriage, and station. Signup and view all the answers

What special attention should be given to female passengers?

They should be given special attention when unaccompanied by males or relatives. Signup and view all the answers

What is a restriction on subsequent ticket checks after the specified sleeping hours?

Passengers cannot be woken up for checks, except in specific circumstances. Signup and view all the answers

What is the procedure if two or more ladies are traveling together in a reserved ladies' compartment?

They can include an attendant with a second-class ticket. Signup and view all the answers

Who is responsible for checking the door latches and window catches in upper class and second class ladies compartments?

Guard, conductor, or TTE during a convenient station stop. Signup and view all the answers

What should the conductor or TTE remind passengers to do between 21 and 22 hours?

Apply the locking devices on their compartments. Signup and view all the answers

What action should be taken if the alarm chain is pulled for unjustifiable reasons?

The Conductor or TTE must ascertain the name of the person who pulled the chain. Signup and view all the answers

What should the TXR staff be prepared to do when the train reaches a station?

Check locking devices and address deficiencies. Signup and view all the answers

In what scenario should the Conductor or TTE report an incident to the SM/ASM?

After the alarm chain is pulled mischievously. Signup and view all the answers

What is one of the responsibilities of staff dealing with passengers?

To know the arrival and departure times of trains. Signup and view all the answers

What should be done if deficiencies are detected in the locking devices?

TXR staff should check and correct them. Signup and view all the answers

What is the role of the SM/ASM once the report is handed over after an incident?

To take action in lodging the report with the GRP. Signup and view all the answers

What precaution is specifically mentioned for long distance trains during night journeys?

Safety checks on locking devices should be conducted. Signup and view all the answers

What is the primary responsibility of the ticket checking staff?

To prevent ticket less travel Signup and view all the answers

How often should ticket checking staff check the occupancy of the waiting rooms?

Every eight hours Signup and view all the answers

Under what condition are passengers allowed to use waiting rooms at roadside stations during the night?

Only if they have a valid ticket Signup and view all the answers

What is one of the responsibilities of the booking staff?

To issue tickets and release reservation slips Signup and view all the answers

What distance must not be infringed upon by parcels and luggage placed on passenger platforms?

3 meters Signup and view all the answers

What should be done with packages unloaded from a train?

They must be removed quickly to a stacking area Signup and view all the answers

What action is prohibited regarding barrels and drums on the platform?

They must not be left in a position where they may roll onto the track Signup and view all the answers

Who is responsible for ensuring that the configuration of parcels and goods complies with platform regulations?

The Station Master Signup and view all the answers

What is one of the primary responsibilities of a conductor regarding passenger safety?

Verify that all doors, bolts, and windows are in working order Signup and view all the answers

Which duty involves the safety and comfort of passengers, particularly women and children?

Responding to complaints regarding cleanliness and facilities Signup and view all the answers

What action must be taken regarding passengers in coaches that are to be detached?

Ensure they are warned to vacate the coaches before starting Signup and view all the answers

What should be done if any lighting or fan defects are found?

Get them rectified by the train lighting staff Signup and view all the answers

What is a specific task for ensuring the comfort of upper class passengers at night?

Wake them if they are at risk of missing their stop Signup and view all the answers

How should a conductor handle unauthorized travel by passengers?

Notify the station master on duty about the infringement Signup and view all the answers

What should be checked in the upper class compartments before a night journey?

That all safety bolts on windows and doors are functioning Signup and view all the answers

What helps ensure that passengers do not board moving trains?

Visual checks by the conductor Signup and view all the answers

What must be done if there is a cleanliness complaint from passengers?

Promptly attend to the complaint Signup and view all the answers

What should the conductor do during station stops?

Assist passengers and check for irregularities Signup and view all the answers

What is the primary duty of platform ticket checking staff regarding access control?

To enforce rigid access control to prevent ticketless travel Signup and view all the answers

How often are waiting rooms checked for bona fide use?

Every eight hours Signup and view all the answers

What distance must parcels and luggage be kept from the edge of the passenger platform?

3 meters Signup and view all the answers

What should be done with packages unloaded from a train?

Remove them quickly to stacking areas or offices Signup and view all the answers

Under what circumstance may passengers wait in waiting rooms at roadside stations during the night?

When they are waiting for connecting trains Signup and view all the answers

What is one responsibility of booking staff in relation to ticket issuance?

To issue tickets and display reservation slips in a timely manner Signup and view all the answers

What items are prohibited from being left on the platform near the track?

Drums and barrels Signup and view all the answers

Which staff role is responsible for ensuring compliance with the distance regulations for parcels on the platform?

Station Master Signup and view all the answers

What is the appropriate action if the alarm chain is pulled?

Return the disc to the normal position and lodge an FIR Signup and view all the answers

What must be included in the report following a passenger's property being stolen?

Specific details of some respectable witnesses Signup and view all the answers

What should a staff member do if they observe vendors shouting their wares at night?

Immediately intervene to stop the vendors Signup and view all the answers

What is the primary responsibility of staff when they notice excessive charges by licensed porters?

Promptly intervene and report the incident Signup and view all the answers

How should staff respond to a situation where a passenger is being molested?

Act along with the train guard and advise the police immediately Signup and view all the answers

What is required for a lady travelling alone with a dog in a first-class compartment?

She must pay the dog-box rate and gain permission if another lady enters. Signup and view all the answers

What immediate action should train or station staff take if a serious injury occurs?

They shall render first aid to the injured person. Signup and view all the answers

In the event of a murder or serious assault on a train, what should the conductor do?

Empty the compartment and lock it to preserve evidence. Signup and view all the answers

What should be communicated to passengers when a train overshoots a platform at night?

They should alight carefully as there is no platform. Signup and view all the answers

What records must the conductor maintain regarding their attendance?

They must ensure their appearance time is noted in the Constitution Report. Signup and view all the answers

What device maintenance is the conductor specifically responsible for in II Class compartments reserved for ladies?

Checking window catches and other safety devices. Signup and view all the answers

What indicates a serious crime on a train according to the protocols outlined?

Serious nature crimes like murder or severe assault. Signup and view all the answers

What should be done if deficiencies in safety devices in compartments are discovered?

The deficiencies must be reported for repairs. Signup and view all the answers

If a train overshoots a platform, who is responsible for cautioning the passengers?

The conductor and train staff. Signup and view all the answers

What protocol must be followed about the dog traveling in a first-class compartment?

The dog can remain if the other lady passenger gives permission. Signup and view all the answers

What should be done to ensure the safety of upper class and ladies compartment windows before a night journey?

Inspect the safety bolts on windows and doors Signup and view all the answers

Which duty specifically involves addressing complaints of passengers regarding carriages?

Attending to cleanliness and water supply complaints Signup and view all the answers

What is the responsibility of the conductor regarding unauthorized travel by passengers?

Report any infringement to the railway security Signup and view all the answers

What procedure should be followed if a coach is to be detached before the final destination?

Inform all passengers that they must vacate upon arrival Signup and view all the answers

Which of the following is a task that TTEs must perform concerning coach maintenance?

Ensure all doors, bolts, and windows are in working order Signup and view all the answers

What should a conductor do when a passenger requests assistance at night?

Wake up the concerned passengers if requested Signup and view all the answers

What is a critical observation a TTE must make concerning the comfort of passengers?

Ensure the availability of potable water in lavatories Signup and view all the answers

Which action is prohibited as per the duties of the conductors?

Allowing passengers to travel on the roof of carriages Signup and view all the answers

What should be done if defects in fans and lights are discovered?

Obtain immediate repairs from the train lighting staff Signup and view all the answers

Which is a necessary practice for TTEs during station stops?

Ensure no passengers are boarding while the train is moving Signup and view all the answers

What is the main responsibility of staff towards female passengers traveling alone?

Provide them with special attention at all times. Signup and view all the answers

What specific action should be taken by the guard or conductor regarding upper class and second class ladies compartments during long distance trains?

Request passengers to check door latches and window catches. Signup and view all the answers

What should the Conductor or TTE warn passengers about between the hours of 21 and 22?

To apply the locking devices if not already done. Signup and view all the answers

In the event of an unjustifiable alarm chain pull, what must the Conductor or TTE do?

Collect information about the person responsible and report it. Signup and view all the answers

What should TXR staff be prepared to do at the station as long-distance trains arrive?

Inspect and repair locking devices as necessary. Signup and view all the answers

What information must each member of the staff be familiar with in order to assist passengers effectively?

The time of arrival and departure of all trains. Signup and view all the answers

What should be noted and reported if deficiencies are detected in locking devices?

Any deficiencies must be reported to the SM/ASM of the station. Signup and view all the answers

What action must be taken if a hose pipe has been maliciously disconnected?

Find the culprit and address the issue immediately. Signup and view all the answers

What is an expected duty of the SM/ASM once a report of an incident is handed over?

Lodging the report with the GRP at the appropriate station. Signup and view all the answers

What precautions should be taken for ladies' compartments during long-distance night journeys?

Ensuring that locking devices are checked and in good working order. Signup and view all the answers

Study Notes

Passenger Platform Ticket Checking Staff

The main duty of platform ticket checking staff is to prevent people from entering the station without a ticket
Passengers are not allowed to use waiting rooms as rest houses

Booking Staff

The booking staff are responsible for issuing tickets and displaying reservation information
Passengers are not allowed to place luggage, goods, or vendors' trays within 3 meters of the platform edge
Drums and barrels should never be placed on the platform
Female passengers traveling alone should be given special attention

Precautions During Journey

The guard, conductor, or Ticket Examiner (TTE) should check the door latches and window catches in upper class and second class ladies compartments before the train departs
The TTE should warn passengers to apply locking devices between 21 and 22 hrs
TTEs should investigate and report any misuse of the alarm chain or hosepipe
TTEs should announce the name of the station and advise passengers to change trains if necessary

Waking Up Passengers

Passengers should not be woken between 22 and 6 hours for ticket checks, unless they are suspected of traveling without a ticket
TTE's should wake up passengers in Air Conditioned and First Class compartments at any station when requested
When a passenger is noted to alight at a station, the TTE should ensure other passengers are not disturbed unnecessarily
Passengers cannot be placed in carriages of a higher class than that for which they have tickets unless they pay the additional fare or are automatically upgraded

Ladies Traveling Alone at Night

No males (except boys under 12 years of age) are allowed to travel in a compartment reserved for ladies on any train
A lady traveling alone or with children under 12 years of age at night in a first-class compartment reserved for ladies may be accompanied by one woman attendant holding a second-class ticket for the portion of the journey between 8 p.m. and 6 a.m.
The rule applies to two or more ladies travelling in the same compartment, as long as they agree to the arrangement

General Duties and Responsibilities of Commercial Staff

Ensure passenger carriages are thoroughly cleaned and filled with water
Look after the safety and comfort of passengers, particularly women and children
Attend to passenger complaints regarding cleanliness, water supply, lights, fans, and other issues
Walk along the train at stations to offer passengers assistance, information, and to identify irregularities
Before a night journey, ensure the safety bolts on the inside of windows and doors are in working order
Arrange for meals for passengers when requested
Wake up upper-class passengers alighting at night, if requested
Ensure there is no unauthorized travel or infringements of rules by passengers
Warn passengers in carriages detached short of the destination that they must vacate the carriages on arrival
Ensure passengers are not getting in or out of carriages when trains are about to start or traveling on the roof of carriages

Duties and Responsibilities of TTEs

Ensure doors, bolts, windows, catches, etc. of all coaches are in perfect working order
Ensure all through and sectional coaches are provided with destination boards
Report any defects in fans or lights to the train lighting staff
Do not annoy passengers by talking, smoking or slamming doors
Monitor vendors and licensed porters for excessive charges and intervene when necessary
Report any excessive charges to the Divisional Commercial Manager
Ensure vendors do not shout wares at stations at night
Take action with the guard or the station master in case of a passenger being molested or having their property stolen
Take the passenger’s name, address, ticket numbers of those responsible, and details of any witnesses
Submit a full report to the Divisional Commercial Manager
Return the alarm chain disc to the normal position after the alarm chain has been pulled
Lodge a first information report (FIR) to the Government Railway Police
Reconnect any disconnected hosepipe

General Observations on Commercial Staff

Commercial staff plays a crucial role in maintaining order and providing a positive customer experience.
They are responsible for the day-to-day management of passenger travel, which requires a combination of safety measures and good customer service.
They are expected to be knowledgeable about regulations, procedures, and customer expectations to effectively handle their duties.

Ticket Checking Staff

Ticket checking staff enforces access control in station areas
They prevent ticketless travel and undesirable elements in station premises

Waiting Room Use

Passengers are not allowed to use waiting rooms as rest houses
Passengers arriving at roadside stations at night may be allowed to occupy the waiting rooms
Passengers at junction stations may use waiting rooms when waiting for connecting trains

Booking Staff

Issue tickets, release and display reservation slips and charts
Advise all commercial figures and occupation report of trains
Parcel, luggage, goods and vendors’ trays and barrows shall not be placed on passenger platforms within 3 meters of the edge of the platform

Passenger Service

Female passengers require special attention
Staff should know the arrival and departure of trains to answer questions from the public

Precautions During Journey

The guard or conductor should check that door latches and window catches are in good working order
Conductors should remind passengers to apply the locking devices between 21:00 and 22:00 hours
The conductor must find out the passenger who pulled the alarm chain or disconnected the hose pipe

Pet Policy

A lady travelling alone or with children under 12 years of age in a first class compartment may take with her compartment one dog on payment of the dog-box rate

Medical Aid

Staff must render first aid to any injured person within Railway premises
If the case is serious, the senior most official should arrange medical aid from the nearest available source

Murder Or Serious Assaults

If a murder or serious assault occurs on a train the conductor should have the compartment emptied and locked up
Evidence should be left undisturbed for the police

Passenger Trains Overshooting Platform

At night, passengers who are obliged to alight on ballast should be told that they should alight carefully as there is no platform

Conductor Duties

The conductor is responsible for the safety and comfort of passengers of all classes
They must ensure that carriages are clean, have working lights and fans, and are equipped with water supply
Conductors ensure that trains are not occupied by passengers who have tickets for beyond the station at which they are booked
They must see that passengers are not getting in and out of carriages when trains are about to start

Ticket Examiner Duties

The ticket examiner must ensure all doors, bolts, windows and catches are in perfect working order
They are responsible for reporting any defects in the working of the fans and lights
The ticket examiner must intervene if vendors or licensed porters are charging passengers excessively
They must report any cases of molestation, theft or property damage to the Division Commercial Manager
The ticket examiner should ensure the alarm chain pull or hose pipe disconnection is fixed and a report is filed with the GRP

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Description

This quiz covers the responsibilities of passenger platform ticket checking staff and booking staff, including important safety precautions during train journeys. Learn about ticket issuance, passenger guidelines, and the critical role of the Ticket Examiner (TTE) in ensuring travel safety.

Ticket Checking and Railway Safety Regulations

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Questions and Answers

What action should be taken if a vendor is found charging passengers excessively?

What should be done if a passenger is found molested or their property is stolen?

How should the alarm chain be dealt with after being pulled?

In which circumstances should the hosepipe be reconnected?

What is expected of train staff in terms of interactions with passengers?

What are Ticket Examiners required to do when they encounter passengers at junction stations?

Under what conditions can Ticket Examiners recheck tickets from 10 PM to 6 AM?

When are Ticket Checking staff required to wake up Air Conditioned and First Class passengers?

What should the Ticket Checking staff do when notifying the arrival of the train at a station?

What is the policy regarding male passengers in compartments reserved for ladies?

What additional support is provided for ladies traveling alone at night in a first-class compartment?

What happens if a passenger wants to travel in a higher class carriage than their ticket allows?

What should be noted in the 'wake up memo' when a passenger requests to be awakened?

What special attention should be given to female passengers?

What is a restriction on subsequent ticket checks after the specified sleeping hours?

What is the procedure if two or more ladies are traveling together in a reserved ladies' compartment?

Who is responsible for checking the door latches and window catches in upper class and second class ladies compartments?

What should the conductor or TTE remind passengers to do between 21 and 22 hours?

What action should be taken if the alarm chain is pulled for unjustifiable reasons?

What should the TXR staff be prepared to do when the train reaches a station?

In what scenario should the Conductor or TTE report an incident to the SM/ASM?

What is one of the responsibilities of staff dealing with passengers?

What should be done if deficiencies are detected in the locking devices?

What is the role of the SM/ASM once the report is handed over after an incident?

What precaution is specifically mentioned for long distance trains during night journeys?

What is the primary responsibility of the ticket checking staff?

How often should ticket checking staff check the occupancy of the waiting rooms?

Under what condition are passengers allowed to use waiting rooms at roadside stations during the night?

What is one of the responsibilities of the booking staff?

What distance must not be infringed upon by parcels and luggage placed on passenger platforms?

What should be done with packages unloaded from a train?

What action is prohibited regarding barrels and drums on the platform?

Who is responsible for ensuring that the configuration of parcels and goods complies with platform regulations?

What is one of the primary responsibilities of a conductor regarding passenger safety?

Which duty involves the safety and comfort of passengers, particularly women and children?

What action must be taken regarding passengers in coaches that are to be detached?

What should be done if any lighting or fan defects are found?

What is a specific task for ensuring the comfort of upper class passengers at night?

How should a conductor handle unauthorized travel by passengers?

What should be checked in the upper class compartments before a night journey?

What helps ensure that passengers do not board moving trains?

What must be done if there is a cleanliness complaint from passengers?

What should the conductor do during station stops?

What is the primary duty of platform ticket checking staff regarding access control?

How often are waiting rooms checked for bona fide use?

What distance must parcels and luggage be kept from the edge of the passenger platform?

What should be done with packages unloaded from a train?

Under what circumstance may passengers wait in waiting rooms at roadside stations during the night?

What is one responsibility of booking staff in relation to ticket issuance?

What items are prohibited from being left on the platform near the track?

Which staff role is responsible for ensuring compliance with the distance regulations for parcels on the platform?

What is the appropriate action if the alarm chain is pulled?

What must be included in the report following a passenger's property being stolen?

What should a staff member do if they observe vendors shouting their wares at night?

What is the primary responsibility of staff when they notice excessive charges by licensed porters?

How should staff respond to a situation where a passenger is being molested?

What is required for a lady travelling alone with a dog in a first-class compartment?

What immediate action should train or station staff take if a serious injury occurs?

In the event of a murder or serious assault on a train, what should the conductor do?

What should be communicated to passengers when a train overshoots a platform at night?

What records must the conductor maintain regarding their attendance?

What device maintenance is the conductor specifically responsible for in II Class compartments reserved for ladies?

What indicates a serious crime on a train according to the protocols outlined?

What should be done if deficiencies in safety devices in compartments are discovered?

If a train overshoots a platform, who is responsible for cautioning the passengers?

What protocol must be followed about the dog traveling in a first-class compartment?

What should be done to ensure the safety of upper class and ladies compartment windows before a night journey?

Which duty specifically involves addressing complaints of passengers regarding carriages?

What is the responsibility of the conductor regarding unauthorized travel by passengers?

What procedure should be followed if a coach is to be detached before the final destination?

Which of the following is a task that TTEs must perform concerning coach maintenance?

What should a conductor do when a passenger requests assistance at night?

What is a critical observation a TTE must make concerning the comfort of passengers?

Which action is prohibited as per the duties of the conductors?

What should be done if defects in fans and lights are discovered?

Which is a necessary practice for TTEs during station stops?