Three Mile Island Crisis

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Questions and Answers

What is the advice given in the text regarding forecasting potential crises?

To ignore how it will affect competitors and focus on personal impact

What factor should individuals consider when determining acceptable levels of crisis intensity?

Personal threshold for intensity

How does the text define 'intensity' in the context of potential crises?

Facing a flood of angry telephone calls

What is the purpose of scoring one's response to the question of crisis intensity escalation according to the text?

To assess the intensity threshold one can tolerate Signup and view all the answers

In the text, what does the author suggest individuals do regarding potential crises?

Evaluate how bad it could turn out for them Signup and view all the answers

How does the text recommend individuals approach considering the impact of a potential crisis?

By creating crisis impact value graphs Signup and view all the answers

What was the initial response of the 'boys downtown' in the problem loan department when reviewing the loan?

They recommended the client work with outside auditors and consultants. Signup and view all the answers

What was the impact of the bank's actions on the client's company?

The company was forced to pay vendors about 90 days late. Signup and view all the answers

According to the passage, what was the status of the client's company prior to the crisis?

The company had excellent relations with the bank and was always paying on time. Signup and view all the answers

What did the passage suggest was the root cause of the crisis?

The crisis was actually within the bank, not the client's company. Signup and view all the answers

Why did the company executives find themselves no longer dealing with the bankers they had known for years?

The company had to work with the 'boys downtown' in the problem loan department instead. Signup and view all the answers

What did the passage suggest the bank should have done in this situation?

The bank should have been more lenient and patient with the client's financial difficulties. Signup and view all the answers

What was the only crisis over which Johnson & Johnson had control during the Tylenol case?

The crisis of the brand and its subsidiary Signup and view all the answers

What action did Johnson & Johnson take that cost $100 million during the Tylenol crisis?

Recalling all product packages nationwide Signup and view all the answers

How did the massive media attention affect the public's perception of Tylenol during the crisis?

Led to widespread public fear and distrust Signup and view all the answers

How long did it take to settle the majority of injury claims against General Public Utilities Corporation?

Almost 6 years Signup and view all the answers

Why does the passage mention being an 'armchair quarterback'?

To highlight a common reader tendency to judge after the fact Signup and view all the answers

What was the original estimated cost and duration for the clean-up of the damaged reactor, TMI-2?

$200 million over 2 years Signup and view all the answers

What did Johnson & Johnson successfully do to emerge as a better-perceived company after the Tylenol crisis?

Regained public trust and confidence quickly Signup and view all the answers

How much had been spent on the clean-up of TMI-2 by the time mentioned in the text?

$500 million Signup and view all the answers

What aspect helped Johnson & Johnson identify the real crisis promptly during the Tylenol case?

Proper identification of the crisis Signup and view all the answers

How long did it take for the undamaged reactor, TMI-1, to restart after the acute crisis?

6 and a half years Signup and view all the answers

What was the largest settlement amount awarded to a child allegedly affected by the radiation from the Three Mile Island incident?

$1.9 million Signup and view all the answers

Which of the following statements is true?

TMI-related investigations were still in progress at the time mentioned in the text. Signup and view all the answers

What is the main point of the given text?

The potential negative impact of a crisis on a business's normal operations Signup and view all the answers

How should one determine whether they are the victim or culprit in a crisis situation?

By considering the cause of the crisis, such as sabotage or an accident Signup and view all the answers

What is the purpose of the scoring system (0-10) mentioned in the text?

To assess the severity of the crisis and its potential impact on the business Signup and view all the answers

What is one potential impact of a personal crisis on a business?

It can occupy so much of the manager's time that they are unable to deal with business effectively Signup and view all the answers

Which of the following is NOT mentioned in the text as a potential impact of a crisis on a business?

Increased need for employee training and development Signup and view all the answers

What is the main difference between a crisis where the business is the victim versus the culprit, according to the text?

The potential damage to the company's public image Signup and view all the answers

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