Podcast
Questions and Answers
What is the advice given in the text regarding forecasting potential crises?
What is the advice given in the text regarding forecasting potential crises?
- To worry about competitors more than personal impact
- To avoid forecasting potential crises altogether
- To ask competitors for advice on handling potential crises
- To ignore how it will affect competitors and focus on personal impact (correct)
What factor should individuals consider when determining acceptable levels of crisis intensity?
What factor should individuals consider when determining acceptable levels of crisis intensity?
- Personal threshold for intensity (correct)
- Tweets from competitors
- Number of media reports published
- Number of likes on social media
How does the text define 'intensity' in the context of potential crises?
How does the text define 'intensity' in the context of potential crises?
- Experiencing a surge in employee morale
- Having no impact on blood pressure
- Facing a flood of angry telephone calls (correct)
- Receiving positive feedback from customers
What is the purpose of scoring one's response to the question of crisis intensity escalation according to the text?
What is the purpose of scoring one's response to the question of crisis intensity escalation according to the text?
In the text, what does the author suggest individuals do regarding potential crises?
In the text, what does the author suggest individuals do regarding potential crises?
How does the text recommend individuals approach considering the impact of a potential crisis?
How does the text recommend individuals approach considering the impact of a potential crisis?
What was the initial response of the 'boys downtown' in the problem loan department when reviewing the loan?
What was the initial response of the 'boys downtown' in the problem loan department when reviewing the loan?
What was the impact of the bank's actions on the client's company?
What was the impact of the bank's actions on the client's company?
According to the passage, what was the status of the client's company prior to the crisis?
According to the passage, what was the status of the client's company prior to the crisis?
What did the passage suggest was the root cause of the crisis?
What did the passage suggest was the root cause of the crisis?
Why did the company executives find themselves no longer dealing with the bankers they had known for years?
Why did the company executives find themselves no longer dealing with the bankers they had known for years?
What did the passage suggest the bank should have done in this situation?
What did the passage suggest the bank should have done in this situation?
What was the only crisis over which Johnson & Johnson had control during the Tylenol case?
What was the only crisis over which Johnson & Johnson had control during the Tylenol case?
What action did Johnson & Johnson take that cost $100 million during the Tylenol crisis?
What action did Johnson & Johnson take that cost $100 million during the Tylenol crisis?
How did the massive media attention affect the public's perception of Tylenol during the crisis?
How did the massive media attention affect the public's perception of Tylenol during the crisis?
How long did it take to settle the majority of injury claims against General Public Utilities Corporation?
How long did it take to settle the majority of injury claims against General Public Utilities Corporation?
Why does the passage mention being an 'armchair quarterback'?
Why does the passage mention being an 'armchair quarterback'?
What was the original estimated cost and duration for the clean-up of the damaged reactor, TMI-2?
What was the original estimated cost and duration for the clean-up of the damaged reactor, TMI-2?
What did Johnson & Johnson successfully do to emerge as a better-perceived company after the Tylenol crisis?
What did Johnson & Johnson successfully do to emerge as a better-perceived company after the Tylenol crisis?
How much had been spent on the clean-up of TMI-2 by the time mentioned in the text?
How much had been spent on the clean-up of TMI-2 by the time mentioned in the text?
What aspect helped Johnson & Johnson identify the real crisis promptly during the Tylenol case?
What aspect helped Johnson & Johnson identify the real crisis promptly during the Tylenol case?
How long did it take for the undamaged reactor, TMI-1, to restart after the acute crisis?
How long did it take for the undamaged reactor, TMI-1, to restart after the acute crisis?
What was the largest settlement amount awarded to a child allegedly affected by the radiation from the Three Mile Island incident?
What was the largest settlement amount awarded to a child allegedly affected by the radiation from the Three Mile Island incident?
Which of the following statements is true?
Which of the following statements is true?
What is the main point of the given text?
What is the main point of the given text?
How should one determine whether they are the victim or culprit in a crisis situation?
How should one determine whether they are the victim or culprit in a crisis situation?
What is the purpose of the scoring system (0-10) mentioned in the text?
What is the purpose of the scoring system (0-10) mentioned in the text?
What is one potential impact of a personal crisis on a business?
What is one potential impact of a personal crisis on a business?
Which of the following is NOT mentioned in the text as a potential impact of a crisis on a business?
Which of the following is NOT mentioned in the text as a potential impact of a crisis on a business?
What is the main difference between a crisis where the business is the victim versus the culprit, according to the text?
What is the main difference between a crisis where the business is the victim versus the culprit, according to the text?
