Therapeutic Communication and Self-Concept in Healthcare Quiz

Therapeutic Communication and Self-Concept in Healthcare

• Therapeutic communication aims to develop an effective nurse-client relationship and includes techniques like active listening, open-ended questions, and honest communication.
• Self-awareness involves conscious knowledge of one's character, emotions, values, and motivations, and includes components like self-concept, self-esteem, and self-identity.
• Influences on self-concept, self-esteem, and identity include context, interactions, environment, culture, and media.
• Positive self-concept and high self-esteem lead to confident and effective communication, while the self-fulfilling prophecy can influence communication by shaping behavior based on beliefs.
• Identity management involves how individuals present themselves to control or influence how they are perceived, affecting communication goals.
• A healthy self-concept and high self-esteem contribute to better emotional intelligence (EI), including self-awareness, emotional regulation, empathy, and social skills.
• Social penetration, social comparison, and self-disclosure theories explain the reciprocal process of self-disclosure, evaluation of oneself by comparing with others, and the Johari Window concept.
• Self-disclosure process involves decisions on what, where, when, and how to disclose information based on trust, intimacy level, and context.
• Perception is the process of attending to, organizing, and interpreting sensory information, involving strategies like being open-minded, actively listening, and seeking feedback to improve perception.
• Empathy in healthcare leads to trust, better communication, patient satisfaction, reduced stress, and improved healthcare overall.
• Listening involves distinguishing between hearing and active listening, which includes components such as paying attention, showing interest, reflecting, clarifying, summarizing, and understanding verbal and nonverbal signs.
• Verbal signs of active listening include encouragers, paraphrasing, and clarifying, while nonverbal signs include eye contact, body language, nodding, and facial expressions, and listening skills involve receiving and interpreting stimuli.

Therapeutic Communication and Self-Concept in Healthcare

• Therapeutic communication aims to develop an effective nurse-client relationship and includes techniques like active listening, open-ended questions, and honest communication.
• Self-awareness involves conscious knowledge of one's character, emotions, values, and motivations, and includes components like self-concept, self-esteem, and self-identity.
• Influences on self-concept, self-esteem, and identity include context, interactions, environment, culture, and media.
• Positive self-concept and high self-esteem lead to confident and effective communication, while the self-fulfilling prophecy can influence communication by shaping behavior based on beliefs.
• Identity management involves how individuals present themselves to control or influence how they are perceived, affecting communication goals.
• A healthy self-concept and high self-esteem contribute to better emotional intelligence (EI), including self-awareness, emotional regulation, empathy, and social skills.
• Social penetration, social comparison, and self-disclosure theories explain the reciprocal process of self-disclosure, evaluation of oneself by comparing with others, and the Johari Window concept.
• Self-disclosure process involves decisions on what, where, when, and how to disclose information based on trust, intimacy level, and context.
• Perception is the process of attending to, organizing, and interpreting sensory information, involving strategies like being open-minded, actively listening, and seeking feedback to improve perception.
• Empathy in healthcare leads to trust, better communication, patient satisfaction, reduced stress, and improved healthcare overall.
• Listening involves distinguishing between hearing and active listening, which includes components such as paying attention, showing interest, reflecting, clarifying, summarizing, and understanding verbal and nonverbal signs.
• Verbal signs of active listening include encouragers, paraphrasing, and clarifying, while nonverbal signs include eye contact, body language, nodding, and facial expressions, and listening skills involve receiving and interpreting stimuli.

Effective Communication and Conflict Resolution in Healthcare

• Listening involves recalling, evaluating, and responding to information, and perception filters what we hear based on experiences, biases, beliefs, and emotions.
• Active listening in healthcare is important for patient-centered care, accurate diagnosis, improved compliance, and trust-building, and it involves focused attention, empathy, open-ended questions, and non-verbal cues.
• Teams collaborate, have common goals, and know each other's roles, while groups divide work, lack connection, and have independent roles.
• Team roles can be action-oriented, people-oriented, or thought-oriented, and team dynamics typically progress through forming, storming, norming, and performing stages.
• Most people dislike working in groups or teams due to different goals, forced participation, and lack of understanding of everyone's roles.
• Working better together involves creating trust, showing concern, sharing knowledge, collaborating, face-to-face interactions, and mentoring others.
• Conflict can arise from incompatible goals, scarce resources, or opposing viewpoints, and individuals have different conflict management styles such as competing, collaborating, avoiding, accommodating, and compromising.
• Approaching conflict and challenging situations involves understanding root causes, environmental factors, de-escalation, and using the REBELS strategy for resolution.
• Conflict communicators can be passive, aggressive, or assertive, with assertive communication being respectful and direct.
• Culture consists of traditions, customs, language, arts, food, beliefs, and ways of living, and barriers to understanding each other include ethnocentrism, stereotyping, prejudice, discrimination, and racism.
• Cultural diversity involves social identity and understanding other cultures, and the dimensions of culture include individualist and collectivist values.
• Strategies to enhance intercultural communication include being mindful, receptive to new ideas, respectful of others' perceptions, and actively encouraging adaptation. Additionally, cultural safety, humility, and competence are important in healthcare, and high-context and low-context communication styles differ in emphasis on context, directness, and individualism versus group harmony.