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The Travel Industry Act

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Questions and Answers

What is the intent of The Travel Industry Act, 2002 and Ontario Regulation 26/05?

To increase advertising costs for registrants

To ensure customers are given all the facts they need to make an informed purchase (correct)

To limit customer options for travel services

To minimize competition in the travel industry

When do registrant obligations, according to the Act, vary depending on the interaction between seller and customer?

Before a sale has been made (correct)

After the sale has been made

At the time of advertising

During the customer's travel

What does Chapter 5 of the Act cover?

Registrant obligations during the customer's travel

Registrant obligations before a sale has been made

Registrant obligations at the time of advertising

Registrant obligations after the sale has been made but before the customer travels (correct)

What is the purpose of the requirement for truth in advertising and all-in pricing?

To ensure transparency and honesty in advertising Signup and view all the answers

What powers does the Registrar have under the Act and Regulation with respect to advertising?

Powers to regulate and enforce advertising standards Signup and view all the answers

Who is obligated to meet the educational requirements according to the Education Standards program?

Individuals providing travel advice for an Ontario registered travel agency Signup and view all the answers

Who must take and pass the Travel Counsellor Exam according to the Education Standards program?

Individuals working at out-of-province call centers providing travel advice for an Ontario registered travel agency Signup and view all the answers

In what situation are students from travel programs required to meet the educational requirements?

When they are on work placement in Ontario and deal directly with the public Signup and view all the answers

Who is responsible for ensuring compliance with the educational requirements set out in the Travel Industry Act, 2002 and Ontario Regulation 26/05?

Individuals providing travel advice for an Ontario registered travel agency Signup and view all the answers

Who is exempt from meeting the educational requirements according to the Education Standards program?

Individuals working as Corporate Travel Counsellors in Ontario Signup and view all the answers