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Questions and Answers
What is the primary purpose of communication in influencing others?
What is one of the key outcomes of effective communication?
Why is communication important in a project?
What is a key aspect of communication in relation to stakeholders?
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What is one of the ways communication helps in relationships?
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What is a key reason why we communicate?
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Study Notes
The Purpose of Communication
- Communication is a tool to exercise influence on others, bring about changes in attitudes, motivate people, and establish and maintain relationships.
Types of Communication
- Communication can be used to:
- Inform
- Convey
- Persuade
- Request
- Reassure
The Power of Communication
- Effective communication is key to:
- Building relationships
- Adding value
- Understanding customers
- Achieving success
- Changing behavior
- Taking action
- Ensuring understanding
- Persuading others
- Exchanging information
Reasons to Communicate
- Communication helps to:
- Convey information
- Receive information
- Determine information needs
- Gain acceptance
- Motivate others
- Maintain relationships with colleagues and clients
- Establish trust
- Keep people involved in projects
- Produce action or change
- Understand stakeholders' wants and needs
- Express emotions or feelings
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Description
This quiz assesses your understanding of the importance and purposes of communication, including informing, conveying, persuading, and requesting. It covers the reasons why we communicate, such as to change behavior, get action, and ensure understanding.
