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Questions and Answers
What is the primary purpose of communication in influencing others?
What is the primary purpose of communication in influencing others?
- To persuade and motivate others (correct)
- To express emotions or feelings
- To inform and convey information
- To establish and maintain relationships
What is one of the key outcomes of effective communication?
What is one of the key outcomes of effective communication?
- To ensure understanding and get action (correct)
- To express emotions or feelings
- To gain acceptance for your ideas
- To establish trust with stakeholders
Why is communication important in a project?
Why is communication important in a project?
- To keep people involved and maintain relationships (correct)
- To request and receive information
- To convey information and persuade others
- To express emotions and feelings
What is a key aspect of communication in relation to stakeholders?
What is a key aspect of communication in relation to stakeholders?
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What is one of the ways communication helps in relationships?
What is one of the ways communication helps in relationships?
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What is a key reason why we communicate?
What is a key reason why we communicate?
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Study Notes
The Purpose of Communication
- Communication is a tool to exercise influence on others, bring about changes in attitudes, motivate people, and establish and maintain relationships.
Types of Communication
- Communication can be used to:
- Inform
- Convey
- Persuade
- Request
- Reassure
The Power of Communication
- Effective communication is key to:
- Building relationships
- Adding value
- Understanding customers
- Achieving success
- Changing behavior
- Taking action
- Ensuring understanding
- Persuading others
- Exchanging information
Reasons to Communicate
- Communication helps to:
- Convey information
- Receive information
- Determine information needs
- Gain acceptance
- Motivate others
- Maintain relationships with colleagues and clients
- Establish trust
- Keep people involved in projects
- Produce action or change
- Understand stakeholders' wants and needs
- Express emotions or feelings
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