Podcast
Questions and Answers
What is the term for transmitting information through symbols, gestures, or behaviors?
What is the term for transmitting information through symbols, gestures, or behaviors?
Which of the following is not a process involved in communication?
Which of the following is not a process involved in communication?
What should you do first when starting to communicate with a client?
What should you do first when starting to communicate with a client?
What is the term for repeating back to the client in your own words what you think they are telling you?
What is the term for repeating back to the client in your own words what you think they are telling you?
Signup and view all the answers
What should you set aside time for at the beginning of each appointment to determine the results your client is looking for?
What should you set aside time for at the beginning of each appointment to determine the results your client is looking for?
Signup and view all the answers
A person who prefers elegant, sophisticated clothing is categorized as having:
A person who prefers elegant, sophisticated clothing is categorized as having:
Signup and view all the answers
A client with young children who is not working outside the home will most likely choose:
A client with young children who is not working outside the home will most likely choose:
Signup and view all the answers
Keeping thorough, accurate consultation cards for your clients helps:
Keeping thorough, accurate consultation cards for your clients helps:
Signup and view all the answers
When scheduling a new client:
When scheduling a new client:
Signup and view all the answers
What should you do before scheduling a new client?
What should you do before scheduling a new client?
Signup and view all the answers
What should you make sure to do when scheduling a new client?
What should you make sure to do when scheduling a new client?
Signup and view all the answers
Which of the following should be checked before scheduling a new client?
Which of the following should be checked before scheduling a new client?
Signup and view all the answers
Which item is unnecessary in a consultation area?
Which item is unnecessary in a consultation area?
Signup and view all the answers
Which item can be found in a properly equipped consultation area?
Which item can be found in a properly equipped consultation area?
Signup and view all the answers
Study Notes
Communicating for Success
- Communication is the process of transmitting information through symbols, gestures, or behaviors.
Effective Communication Processes
- Communication involves multiple processes, excluding meditation.
Initial Client Communication
- Clarification is an essential first step in communicating with clients.
Active Listening
- Reflective listening is the process of repeating back to the client in your own words what you think they are telling you.
Client Consultation
- A client consultation is a necessary step at the beginning of each appointment to determine the results the client is looking for.
- During the client consultation, it is essential to be prepared with certain items, including styling books.
Personal Style and Client Consultation
- A person who prefers elegant, sophisticated clothing is categorized as having a classic style.
- A client with young children who is not working outside the home will most likely choose a low-maintenance style.
Client Relationships and Scheduling
- Keeping thorough, accurate consultation cards for clients helps build good client relationships.
- When scheduling a new client, it's essential to call to confirm their appointment.
Consultation Area and Tools
- Ideally, a special space should be set up for a consultation area and equipped with hair color swatches.
- One of the most important aids to use during a consultation is a mirror.
Understanding Client Needs
- If a client does her own color services at home, ask how often and with what products she colors to better understand her needs.
Scheduling a New Client
- Conduct a credit check before scheduling a new client
- Allocate extra time for a consultation to ensure thorough discussion
- Verify the client's attendance with a confirmation call
- Require payment in advance to secure the appointment
Ideal Consultation Area Setup
- Equip the consultation area with essential salon supplies
- Ensure the presence of a shampoo bowl for practical demonstrations
- Display hair color swatches for easy reference
- Provide old magazines to create a comfortable atmosphere
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge of effective communication skills, including transmitting information, active listening, and clarification. Assess your understanding of communication processes and principles.
