Communication Skills

Communicating for Success

• Communication is the process of transmitting information through symbols, gestures, or behaviors.

Effective Communication Processes

• Communication involves multiple processes, excluding meditation.

Initial Client Communication

• Clarification is an essential first step in communicating with clients.

Active Listening

• Reflective listening is the process of repeating back to the client in your own words what you think they are telling you.

Client Consultation

• A client consultation is a necessary step at the beginning of each appointment to determine the results the client is looking for.
• During the client consultation, it is essential to be prepared with certain items, including styling books.

Personal Style and Client Consultation

• A person who prefers elegant, sophisticated clothing is categorized as having a classic style.
• A client with young children who is not working outside the home will most likely choose a low-maintenance style.

Client Relationships and Scheduling

• Keeping thorough, accurate consultation cards for clients helps build good client relationships.
• When scheduling a new client, it's essential to call to confirm their appointment.

Consultation Area and Tools

• Ideally, a special space should be set up for a consultation area and equipped with hair color swatches.
• One of the most important aids to use during a consultation is a mirror.

Understanding Client Needs

• If a client does her own color services at home, ask how often and with what products she colors to better understand her needs.

Scheduling a New Client

• Conduct a credit check before scheduling a new client
• Allocate extra time for a consultation to ensure thorough discussion
• Verify the client's attendance with a confirmation call
• Require payment in advance to secure the appointment

Ideal Consultation Area Setup

• Equip the consultation area with essential salon supplies
• Ensure the presence of a shampoo bowl for practical demonstrations
• Display hair color swatches for easy reference
• Provide old magazines to create a comfortable atmosphere

Test your knowledge of effective communication skills, including transmitting information, active listening, and clarification. Assess your understanding of communication processes and principles.