Chapter 7. Management Roles, Functions and Skills

Which level of management is responsible for supervising operating employees and implementing plans set by higher management levels?

First-line Managers

What are the three basic styles of leadership within companies?

Autocratic, Democratic, Laissez-faire

Which style of leadership involves leaders who do not involve others in decision making?

Autocratic leaders

What is the process of guiding and motivating people to work toward organizational goals called?

Leading Signup and view all the answers

Which set of skills should every good leader have?

Cognitive Intelligence, Emotional Intelligence, Social Intelligence Signup and view all the answers

What is the term for a philosophy allowing employees to take part in planning and decision making?

Participative management Signup and view all the answers

What is the process of measuring progress against goals and objectives, and correcting deviations if results are not as expected called?

Controlling Signup and view all the answers

What is a measure of how closely a product conforms to predetermined standards and customer expectations called?

Quality Signup and view all the answers

What is a method of monitoring performance from 4 perspectives: Finances, operations, customer relationships, and growth & development of employees and intellectual property called?

Balance scorecard Signup and view all the answers

What are the procedures and systems for minimizing the harm that might result from some unusually threatening situations called?

Crisis Management Signup and view all the answers

Which one of the following statements best describes the planning function of management?

It involves establishing objectives and goals for the organization. Signup and view all the answers

What is the purpose of strategic plans developed by top managers?

To outline the firm's long-range organizational goals. Signup and view all the answers

What is the difference between a mission statement and a vision statement?

A mission statement defines why the company exists, while a vision statement defines how the company sees itself. Signup and view all the answers

What is the purpose of a values statement in a company?

To guide the company's decision-making and behaviors. Signup and view all the answers

What is the difference between a goal and an objective?

A goal is a broad, long-range target, while an objective is a specific, short-range target. Signup and view all the answers

What is the organizing function of management?

The process of arranging resources to carry out organizational plans. Signup and view all the answers

What is the management pyramid?

A structure that divides an organization into levels of management. Signup and view all the answers

What is the role of top managers in an organization?

To set strategic goals for the organization. Signup and view all the answers

What is the purpose of a mission statement?

To define why the company exists and what it aims to accomplish. Signup and view all the answers

What is the purpose of a vision statement?

To describe how the company sees itself currently and what it aspires to be. Signup and view all the answers