Chapter 7. Management Roles, Functions and Skills
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Questions and Answers

Which level of management is responsible for supervising operating employees and implementing plans set by higher management levels?

  • C-Level
  • Middle Managers
  • Executive
  • First-line Managers (correct)

What are the three basic styles of leadership within companies?

  • Democratic, Participative, Laissez-faire
  • Autocratic, Democratic, Participative
  • Autocratic, Democratic, Laissez-faire (correct)
  • Autocratic, Participative, Laissez-faire

Which style of leadership involves leaders who do not involve others in decision making?

  • Autocratic leaders (correct)
  • Democratic leaders
  • Laissez-faire leadership
  • Participative management

What is the process of guiding and motivating people to work toward organizational goals called?

<p>Leading (B)</p> Signup and view all the answers

Which set of skills should every good leader have?

<p>Cognitive Intelligence, Emotional Intelligence, Social Intelligence (C)</p> Signup and view all the answers

What is the term for a philosophy allowing employees to take part in planning and decision making?

<p>Participative management (B)</p> Signup and view all the answers

What is the process of measuring progress against goals and objectives, and correcting deviations if results are not as expected called?

<p>Controlling (A)</p> Signup and view all the answers

What is a measure of how closely a product conforms to predetermined standards and customer expectations called?

<p>Quality (D)</p> Signup and view all the answers

What is a method of monitoring performance from 4 perspectives: Finances, operations, customer relationships, and growth & development of employees and intellectual property called?

<p>Balance scorecard (D)</p> Signup and view all the answers

What are the procedures and systems for minimizing the harm that might result from some unusually threatening situations called?

<p>Crisis Management (B)</p> Signup and view all the answers

Which one of the following statements best describes the planning function of management?

<p>It involves establishing objectives and goals for the organization. (A)</p> Signup and view all the answers

What is the purpose of strategic plans developed by top managers?

<p>To outline the firm's long-range organizational goals. (D)</p> Signup and view all the answers

What is the difference between a mission statement and a vision statement?

<p>A mission statement defines why the company exists, while a vision statement defines how the company sees itself. (C)</p> Signup and view all the answers

What is the purpose of a values statement in a company?

<p>To guide the company's decision-making and behaviors. (A)</p> Signup and view all the answers

What is the difference between a goal and an objective?

<p>A goal is a broad, long-range target, while an objective is a specific, short-range target. (B)</p> Signup and view all the answers

What is the organizing function of management?

<p>The process of arranging resources to carry out organizational plans. (D)</p> Signup and view all the answers

What is the management pyramid?

<p>A structure that divides an organization into levels of management. (C)</p> Signup and view all the answers

What is the role of top managers in an organization?

<p>To set strategic goals for the organization. (B)</p> Signup and view all the answers

What is the purpose of a mission statement?

<p>To define why the company exists and what it aims to accomplish. (A)</p> Signup and view all the answers

What is the purpose of a vision statement?

<p>To describe how the company sees itself currently and what it aspires to be. (D)</p> Signup and view all the answers

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