The Importance of the Guest Cycle in Hotels Quiz

A process that involves the maintenance of hotel facilities

A process that involves the check-in and check-out of guests (correct)

A process that involves the preparation of guest meals

A process that involves the cleaning of guest rooms

To maintain hotel security

To manage hotel staff

To ensure guest satisfaction (correct)

To maximize hotel revenue

To provide personalized service to guests (correct)

To minimize hotel expenses

To attract new guests

To enforce hotel policies