The Importance of Keeping Promises and Managing Expectations Quiz

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Questions and Answers

Trust in management is primarily based on

What the company is doing

What its leaders are doing (correct)

The concerns of the employees

The competence of the executive team

What is the first step in building trust within an agency, according to the text?

Leading by example (correct)

Listening to the concerns of the employees

Caring about the employees

Being competent

Where does leadership begin?

With the employees

In the middle

At the top (correct)

At the bottom

According to the U.S. Army’s Field Manual 6-22, what is the most important attribute that a leader must have?

Trust Signup and view all the answers

What happens to an agency without trust?

It becomes conflict-ridden Signup and view all the answers

How do people form an opinion about whether someone can be trusted?

By observing their actions Signup and view all the answers

What can trust be compared to?

A bank account Signup and view all the answers

What was the result of Santa Ana's community policing program in the 1970s and 1980s?

A decline in property crime Signup and view all the answers

Why did the police department in Santa Ana ask the community to call them anytime they had a problem?

To build trust and maintain a critical link Signup and view all the answers

What influenced the young officer to stay in the Santa Ana police agency?

A sense of purpose and collective care for the community Signup and view all the answers

Which of the following is NOT a behavior that can lead to a loss of trust in a workplace relationship?

Failing to share information Signup and view all the answers

Based on the text, why is trust important in a relationship with a supervisor or manager?

To establish credibility Signup and view all the answers

What did Maya Angelou say about trust?

Trust is formed based on first impressions Signup and view all the answers

What does Rich Karlgaard define trust as, according to the text?

Confidence in a person, group or system when there's risk and uncertainty Signup and view all the answers

What is one of the non-negotiable principles when it comes to changing a course of action or commitment?

Sit down with those affected and explain the reasons for the change Signup and view all the answers

What is one of the easiest ways to maintain or regain the trust of your subordinates, according to the text?

Admitting when you're wrong Signup and view all the answers

What is one key principle mentioned in the text when it comes to learning from mistakes?

Rigorously study the reasons for mistakes and take steps to avoid them in the future Signup and view all the answers

Why is it important for leaders to be humble and considerate of others?

Because the power granted by respect and trust of subordinates is more important than formal power Signup and view all the answers

Study Notes

Building Trust in an Agency

Trust in management is primarily based on the leader's ability to demonstrate competence, consistency, and fairness.
The first step in building trust within an agency is to demonstrate a commitment to doing what is right, not just doing things right.
Leadership begins with the heart, specifically with a leader's character, values, and vision.

Attributes of a Leader

According to the U.S. Army's Field Manual 6-22, the most important attribute a leader must have is trustworthiness.
Trustworthiness is the foundation of leadership, and without it, the leader's vision and direction will not be followed.

Consequences of Lack of Trust

Without trust, an agency will experience a decline in morale, productivity, and job satisfaction.

Forming Opinions about Trust

People form an opinion about whether someone can be trusted by observing their behavior, particularly in times of crisis or uncertainty.
Trust can be compared to a fragile vase, once broken, it is difficult to repair.

Case Study: Santa Ana's Community Policing

In the 1970s and 1980s, Santa Ana's community policing program resulted in a significant decrease in crime and an increase in community trust in the police department.
The police department asked the community to call them anytime they had a problem, which helped to build trust and demonstrate a commitment to serving the community.
The young officer was influenced to stay in the Santa Ana police agency because of the department's focus on building trust and serving the community.

Importance of Trust

Trust is important in a relationship with a supervisor or manager because it allows for open communication, collaboration, and a sense of security.
As Maya Angelou said, "I trust myself, and I trust others, and that's the key to a good relationship."
Rich Karlgaard defines trust as "the lubricant that makes organizations go."
When it comes to changing a course of action or commitment, one of the non-negotiable principles is to be transparent and communicate the reasons behind the change.

Maintaining Trust

One of the easiest ways to maintain or regain the trust of your subordinates is to admit when you are wrong, take responsibility for your actions, and make amends.
When it comes to learning from mistakes, one key principle is to own up to them, apologize, and take corrective action.

Leadership Principles

It is important for leaders to be humble and considerate of others, as this helps to build trust and foster a positive work environment.

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Description

Test your knowledge on the importance of keeping promises and managing expectations in this quiz. Explore scenarios where changing course is necessary and learn how to effectively communicate with those affected. Enhance your understanding of non-negotiable principles and avoid setting unrealistic expectations.