The Impact of Services on the Economy
8 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which of the following best describes the purpose of this course?

  • To explore the impact of globalization on the economy
  • To teach students about the importance of services in the economy (correct)
  • To study the history of the service industry
  • To help students recognize the role of technology in the economy

    • What is the main focus of this course?

  • The history of the service industry
  • The role of manufacturing in the economy
  • The impact of services on the economy (correct)
  • The future of the service industry

    • What is the future outlook for services in the economy?

  • Stagnant
  • Uncertain
  • Declining
  • Promising (correct)

    • Which stage of service encounter is focused on in this course?

    <p>Stage III</p> Signup and view all the answers

    What does the dimension of service quality, 'reliability', refer to?

    <p>Performing promised service dependably and accurately</p> Signup and view all the answers

    Which dimension of service quality refers to the willingness to help customers promptly?

    <p>Responsiveness</p> Signup and view all the answers

    What does the dimension of service quality, 'assurance', convey to customers?

    <p>Ability to convey trust and confidence</p> Signup and view all the answers

    Which dimension of service quality refers to the ability to understand and share the feelings of customers?

    <p>Empathy</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser