8 Questions
Which of the following best describes the purpose of this course?
To teach students about the importance of services in the economy
What is the main focus of this course?
The impact of services on the economy
What is the future outlook for services in the economy?
Promising
Which stage of service encounter is focused on in this course?
Stage III
What does the dimension of service quality, 'reliability', refer to?
Performing promised service dependably and accurately
Which dimension of service quality refers to the willingness to help customers promptly?
Responsiveness
What does the dimension of service quality, 'assurance', convey to customers?
Ability to convey trust and confidence
Which dimension of service quality refers to the ability to understand and share the feelings of customers?
Empathy
Quiz: Understanding the Importance of Services in the Economy Test your knowledge on the crucial role services play in the economy and its future. This quiz will help you recognize the significance of services and their impact on various industries. Gain insights into the growing importance of this sector and how it shapes economic development.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
