The Impact of Services on the Economy

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App

Questions and Answers

Which of the following best describes the purpose of this course?

  • To explore the impact of globalization on the economy
  • To teach students about the importance of services in the economy (correct)
  • To study the history of the service industry
  • To help students recognize the role of technology in the economy

What is the main focus of this course?

  • The history of the service industry
  • The role of manufacturing in the economy
  • The impact of services on the economy (correct)
  • The future of the service industry

What is the future outlook for services in the economy?

  • Stagnant
  • Uncertain
  • Declining
  • Promising (correct)

Which stage of service encounter is focused on in this course?

<p>Stage III (A)</p> Signup and view all the answers

What does the dimension of service quality, 'reliability', refer to?

<p>Performing promised service dependably and accurately (D)</p> Signup and view all the answers

Which dimension of service quality refers to the willingness to help customers promptly?

<p>Responsiveness (A)</p> Signup and view all the answers

What does the dimension of service quality, 'assurance', convey to customers?

<p>Ability to convey trust and confidence (B)</p> Signup and view all the answers

Which dimension of service quality refers to the ability to understand and share the feelings of customers?

<p>Empathy (B)</p> Signup and view all the answers

Flashcards are hidden until you start studying

More Like This

Use Quizgecko on...
Browser
Open
Browser
Browser