Service Marketing Communication Roles and Challenges
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Questions and Answers

Marketing Communications Planning Checklist includes the '5 Ws' model.

True

Marketing Communications Planning targets only two broad categories: Prospects and Users.

False

Marketing Communications Planning aims to build preference by communicating brand strengths and benefits.

True

Employees are not considered as a target audience in Marketing Communications Planning.

<p>False</p> Signup and view all the answers

The purpose of Marketing Communications Planning is to reduce uncertainty/perceived risk by providing useful info and advice.

<p>True</p> Signup and view all the answers

Prospects are known in advance in Marketing Communications Planning.

<p>False</p> Signup and view all the answers

Users are not considered as a target audience in Marketing Communications Planning.

<p>False</p> Signup and view all the answers

The purpose of Marketing Communications Planning is to shape employee behavior.

<p>False</p> Signup and view all the answers

Marketing Communications Planning Common Education is not part of internal marketing campaign.

<p>False</p> Signup and view all the answers

Marketing Communications Planning aims to build preference by communicating brand strengths and benefits only for unfamiliar service/brand.

<p>False</p> Signup and view all the answers

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