The Father of Scientific Management
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The Father of Scientific Management

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Questions and Answers

Which of the following best describes a manager?

  • Someone who makes organization-wide decisions
  • Someone who works independently to accomplish organizational goals
  • Someone who manages the work of non-managerial employees
  • Someone who coordinates and oversees the work of other people (correct)

    • What is the most important variable in productivity and loyalty?

  • Complex and chaotic times
  • Quality of work
  • Managerial skills and abilities
  • Employee/supervisor relationship (correct)

    • Which level of management is responsible for making organization-wide decisions?

  • Non-managerial employees
  • First-line managers
  • Middle managers
  • Top managers (correct)

    • What is an organization?

    <p>A deliberate arrangement of people assembled to accomplish some specific purpose</p> Signup and view all the answers

    Which of the following is NOT a level of management?

    <p>Non-managerial employees</p> Signup and view all the answers

    What are the functions, roles, and skills of managers?

    <p>Planning, organizing, leading, and controlling</p> Signup and view all the answers

    Why are managerial skills and abilities important?

    <p>To accomplish organizational goals</p> Signup and view all the answers

    Which of the following is NOT one of the four management functions?

    <p>Controlling</p> Signup and view all the answers

    According to the text, what are the three types of management roles?

    <p>Interpersonal roles, informational roles, and decisional roles</p> Signup and view all the answers

    According to the text, what are Katz's three managerial skills?

    <p>Technical skills, human skills, and conceptual skills</p> Signup and view all the answers

    What is the main purpose of the classical approach to management?

    <p>To emphasize job specialization</p> Signup and view all the answers

    According to the text, what is the significance of the Industrial Revolution in the development of management?

    <p>It led to the creation of large organizations</p> Signup and view all the answers

    What is the main focus of the behavioral approach to management?

    <p>To understand and improve employee behavior</p> Signup and view all the answers

    According to the text, why is management needed in all types and sizes of organizations?

    <p>To improve efficiency and effectiveness</p> Signup and view all the answers

    Which one of these is a key principle of scientific management according to Frederick Winslow Taylor?

    <p>Develop a science for each element of an individual’s work</p> Signup and view all the answers

    What is the main focus of general administrative theory?

    <p>Describing what managers do and what constitutes good management practice</p> Signup and view all the answers

    According to Henri Fayol, what are fundamental rules of management that could be applied in all organizational situations?

    <p>Principles of management</p> Signup and view all the answers

    What are Max Weber's key characteristics of bureaucracy?

    <p>Implementing a bureaucracy with clearly defined hierarchy</p> Signup and view all the answers

    What is the main focus of the behavioral approach to management?

    <p>Studying the actions of people at work</p> Signup and view all the answers

    What did the Hawthorne Studies conclude about individual and group behavior?

    <p>Individual output and work behavior are strongly influenced by social norms, group standards, and attitudes</p> Signup and view all the answers

    What is the quantitative approach to management also known as?

    <p>Operations research or management science</p> Signup and view all the answers

    Which of the following is an example of a quantitative technique being applied to improve managerial decision making?

    <p>Linear programming</p> Signup and view all the answers

    What is the philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations?

    <p>Total quality management</p> Signup and view all the answers

    Which type of system dynamically interacts with its environment by taking in inputs and transforming them into outputs that are distributed into their environments?

    <p>Open system</p> Signup and view all the answers

    What does the systems approach recognize in terms of coordinating work activities in an organization?

    <p>Interactions between individuals and groups</p> Signup and view all the answers

    What is essential for the proper functioning of the entire organization according to the systems approach?

    <p>Coordination of the organization's parts</p> Signup and view all the answers

    Which approach to management recognizes that there is no one universally applicable set of management principles by which to manage organizations?

    <p>Contingency approach</p> Signup and view all the answers

    What are some popular contingency variables that organizations face?

    <p>All of the above</p> Signup and view all the answers

    Which contingency variable refers to the problems of coordination increasing as size increases?

    <p>Organization size</p> Signup and view all the answers

    Which contingency variable refers to the requirement of different organizational structures, leadership styles, and control systems for routine technologies compared to customized or non-routine technologies?

    <p>Routineness of task technology</p> Signup and view all the answers

    True or false: The quality of the employee/supervisor relationship is the least important variable in productivity and loyalty.

    <p>False</p> Signup and view all the answers

    True or false: Middle managers are responsible for making organization-wide decisions.

    <p>False</p> Signup and view all the answers

    True or false: Organizations need managerial skills and abilities more than ever in uncertain times.

    <p>True</p> Signup and view all the answers

    True or false: Managers coordinate and oversee the work of other people to accomplish organizational goals.

    <p>True</p> Signup and view all the answers

    True or false: The systems approach recognizes that there is a universally applicable set of management principles.

    <p>False</p> Signup and view all the answers

    True or false: Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively.

    <p>True</p> Signup and view all the answers

    True or false: The behavioral approach to management focuses on the continuous improvement and responsiveness to customer needs.

    <p>False</p> Signup and view all the answers

    True or false: Efficiency refers to getting the most output for the least inputs.

    <p>True</p> Signup and view all the answers

    True or false: According to the text, the Industrial Revolution had no significance in the development of management.

    <p>False</p> Signup and view all the answers

    True or false: Mintzberg identified 10 management roles grouped around interpersonal relationships, the transfer of information, and decision making.

    <p>True</p> Signup and view all the answers

    True or false: Katz's managerial skills include technical skills, human skills, and conceptual skills.

    <p>True</p> Signup and view all the answers

    True or false: Adam Smith's book 'The Wealth of Nations' introduced the concept of division of labor.

    <p>True</p> Signup and view all the answers

    True or false: The Industrial Revolution created large organizations in need of management.

    <p>True</p> Signup and view all the answers

    True or false: The classical approach to management focuses on defining goals, establishing strategies, and developing plans to achieve goals.

    <p>True</p> Signup and view all the answers

    True or false: Frederick Winslow Taylor is considered the father of scientific management?

    <p>True</p> Signup and view all the answers

    True or false: Scientific management involves using scientific methods to define the most efficient way to perform a job?

    <p>True</p> Signup and view all the answers

    True or false: According to Taylor, management and workers should share work and responsibility equally?

    <p>True</p> Signup and view all the answers

    True or false: Max Weber's bureaucracy emphasized rationality, predictability, and impersonality?

    <p>True</p> Signup and view all the answers

    True or false: The behavioral approach to management focuses on studying the actions of people at work?

    <p>True</p> Signup and view all the answers

    True or false: The Hawthorne Studies concluded that social norms and group standards strongly influence individual output and work behavior?

    <p>True</p> Signup and view all the answers

    True or false: The quantitative approach to management evolved from mathematical and statistical methods used in WWII military logistics?

    <p>True</p> Signup and view all the answers

    True or false: The systems approach provides a more general and broader picture of what managers do than the other perspectives provide.

    <p>True</p> Signup and view all the answers

    True or false: The systems approach recognizes that organizations are self-contained and do not need to adapt to changes in their external environment.

    <p>False</p> Signup and view all the answers

    True or false: The contingency approach suggests that there is one universally applicable set of management principles by which to manage organizations.

    <p>False</p> Signup and view all the answers

    True or false: As organization size increases, the problems of coordination also increase.

    <p>True</p> Signup and view all the answers

    True or false: Routine technologies require organizational structures, leadership styles, and control systems that differ from those required by customized or non-routine technologies.

    <p>True</p> Signup and view all the answers

    True or false: The main focus of the classical approach to management is on improving managerial decision making by applying statistics, optimization models, information models, computer simulations, and other quantitative techniques.

    <p>False</p> Signup and view all the answers

    True or false: The main focus of the behavioral approach to management is on continuous improvement and responsiveness to customer needs and expectations.

    <p>False</p> Signup and view all the answers

    True or false: The economic order quantity model helps managers determine optimum inventory levels.

    <p>True</p> Signup and view all the answers

    True or false: The systems approach recognizes that coordination of the organization's parts is not essential for proper functioning of the entire organization.

    <p>False</p> Signup and view all the answers

    True or false: Adam Smith's book 'The Wealth of Nations' introduced the concept of division of labor.

    <p>True</p> Signup and view all the answers

    True or false: The systems approach recognizes that there is a universally applicable set of management principles.

    <p>False</p> Signup and view all the answers

    True or false: The quality of the employee/supervisor relationship is the least important variable in productivity and loyalty.

    <p>False</p> Signup and view all the answers

    True or false: The quantitative approach to management evolved from mathematical and statistical methods used in WWII military logistics?

    <p>True</p> Signup and view all the answers

    True or false: Routine technologies require organizational structures, leadership styles, and control systems that differ from those required by customized or non-routine technologies.

    <p>True</p> Signup and view all the answers

    True or false: According to Taylor, management and workers should share work and responsibility equally?

    <p>False</p> Signup and view all the answers

    True or false: The behavioral approach to management focuses on the continuous improvement and responsiveness to customer needs and expectations.

    <p>True</p> Signup and view all the answers

    True or false: The quality of the employee/supervisor relationship is the most important variable in productivity and loyalty.

    <p>True</p> Signup and view all the answers

    True or false: Routine technologies require organizational structures, leadership styles, and control systems that differ from those required by customized or non-routine technologies.

    <p>False</p> Signup and view all the answers

    True or false: The main focus of the behavioral approach to management is on continuous improvement and responsiveness to customer needs and expectations.

    <p>False</p> Signup and view all the answers

    True or false: Max Weber's bureaucracy emphasized rationality, predictability, and impersonality?

    <p>True</p> Signup and view all the answers

    True or false: Managers coordinate and oversee the work of other people to accomplish organizational goals.

    <p>True</p> Signup and view all the answers

    True or false: The classical approach to management focuses on improving managerial decision making by applying statistics, optimization models, information models, computer simulations, and other quantitative techniques.

    <p>True</p> Signup and view all the answers

    True or false: Katz's managerial skills include technical skills, human skills, and conceptual skills.

    <p>True</p> Signup and view all the answers

    True or false: Frederick Winslow Taylor is considered the 'father' of scientific management.

    <p>True</p> Signup and view all the answers

    True or false: Scientific management focuses on finding the 'one best way' to perform a job.

    <p>True</p> Signup and view all the answers

    True or false: Taylor's four principles of management include developing a science for each element of an individual's work.

    <p>True</p> Signup and view all the answers

    True or false: Max Weber's bureaucracy emphasizes rationality, predictability, and impersonality.

    <p>True</p> Signup and view all the answers

    True or false: The Hawthorne Studies concluded that social norms and group standards strongly influence individual output and work behavior.

    <p>True</p> Signup and view all the answers

    True or false: The quantitative approach to management evolved from mathematical and statistical methods developed to solve WWII military logistics and quality control problems.

    <p>True</p> Signup and view all the answers

    True or false: The systems approach recognizes that there is a universally applicable set of management principles.

    <p>False</p> Signup and view all the answers

    True or false: Linear programming is a technique that managers use to improve resource allocation decisions.

    <p>True</p> Signup and view all the answers

    True or false: Critical-Path Scheduling Analysis can make work scheduling more efficient.

    <p>True</p> Signup and view all the answers

    True or false: The economic order quantity model helps managers determine optimum inventory levels.

    <p>True</p> Signup and view all the answers

    True or false: The systems approach recognizes that organizations are self-contained and do not need to adapt to changes in their external environment.

    <p>False</p> Signup and view all the answers

    True or false: The classical approach to management focuses on improving managerial decision making by applying statistics, optimization models, information models, computer simulations, and other quantitative techniques.

    <p>False</p> Signup and view all the answers

    True or false: Efficiency refers to getting the most output for the least inputs.

    <p>True</p> Signup and view all the answers

    True or false: As organization size increases, the problems of coordination also increase.

    <p>True</p> Signup and view all the answers

    True or false: The systems approach recognizes that there is a universally applicable set of management principles.

    <p>False</p> Signup and view all the answers

    True or false: The contingency approach suggests that there is one universally applicable set of management principles by which to manage organizations.

    <p>False</p> Signup and view all the answers

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