Podcast
Questions and Answers
The book 'The Elements of User Experience' is written by Jesse James ______.
The book 'The Elements of User Experience' is written by Jesse James ______.
Garrett
The five-plane model breaks down user experience into distinct ______.
The five-plane model breaks down user experience into distinct ______.
layers
The foundation of the user experience involves understanding user ______ and product objectives.
The foundation of the user experience involves understanding user ______ and product objectives.
needs
For functionality-oriented products, the scope is defined through ______ specifications.
For functionality-oriented products, the scope is defined through ______ specifications.
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For information-oriented products, information architecture is used to arrange the content elements to facilitate ______ understanding.
For information-oriented products, information architecture is used to arrange the content elements to facilitate ______ understanding.
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Interface design involves arranging interface elements to enable users to interact with the ______ of the system.
Interface design involves arranging interface elements to enable users to interact with the ______ of the system.
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Navigation design is the set of screen elements that allow the user to move through the ______ architecture.
Navigation design is the set of screen elements that allow the user to move through the ______ architecture.
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The user experience design process ensures that no aspect of the user's experience with a product happens by ______.
The user experience design process ensures that no aspect of the user's experience with a product happens by ______.
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User research methods range from general techniques like ______ and focus groups.
User research methods range from general techniques like ______ and focus groups.
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Contextual inquiry involves studying users in the context of their everyday ______.
Contextual inquiry involves studying users in the context of their everyday ______.
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Usability testing focuses on making products easier to ______.
Usability testing focuses on making products easier to ______.
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Personas are fictional characters constructed to represent the needs of real ______.
Personas are fictional characters constructed to represent the needs of real ______.
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The strategy is often documented in a ______ document or vision document.
The strategy is often documented in a ______ document or vision document.
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Defining the scope is both a valuable process and a valuable ______.
Defining the scope is both a valuable process and a valuable ______.
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We distinguish between functional ______ and content requirements.
We distinguish between functional ______ and content requirements.
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Content inventories can be helpful for projects involving a lot of existing ______.
Content inventories can be helpful for projects involving a lot of existing ______.
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Resolving conflicts between requirements often comes down to ______ between stakeholders.
Resolving conflicts between requirements often comes down to ______ between stakeholders.
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Conceptual models are based on a familiar real-world ______.
Conceptual models are based on a familiar real-world ______.
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Information design is the presentation of information in a way that facilitates ______.
Information design is the presentation of information in a way that facilitates ______.
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The web started as being all about ______ - documents that could link to other documents.
The web started as being all about ______ - documents that could link to other documents.
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Functionality is mainly concerned with the tasks and steps involved to complete ______.
Functionality is mainly concerned with the tasks and steps involved to complete ______.
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Content is the most important thing a site can ______.
Content is the most important thing a site can ______.
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UX focuses on the external aspects of a product that users ______ with, not the internal workings.
UX focuses on the external aspects of a product that users ______ with, not the internal workings.
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User experience design goes beyond aesthetics and functionality, considering the ______ in which the product is used.
User experience design goes beyond aesthetics and functionality, considering the ______ in which the product is used.
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Websites are self-service products, and if users have a bad ______, they are likely to leave and not return.
Websites are self-service products, and if users have a bad ______, they are likely to leave and not return.
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A clearly articulated ______ is the foundation of a successful user experience.
A clearly articulated ______ is the foundation of a successful user experience.
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Product objectives involve understanding what we want the product to accomplish for our ______.
Product objectives involve understanding what we want the product to accomplish for our ______.
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User needs come from outside the organization, from the product's ______.
User needs come from outside the organization, from the product's ______.
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Successful wireframes emerge from ______.
Successful wireframes emerge from ______.
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The surface plane is where sensory design comes into play, addressing how the product will appeal to the user's ______.
The surface plane is where sensory design comes into play, addressing how the product will appeal to the user's ______.
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Thoughtful, deliberate design decisions may take more time upfront but save time in the ______ run.
Thoughtful, deliberate design decisions may take more time upfront but save time in the ______ run.
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Tasks related to ______, scope, and structure are essential preparations for later deliverables.
Tasks related to ______, scope, and structure are essential preparations for later deliverables.
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Visual design should support the underlying objectives from other planes, not just ______ preferences.
Visual design should support the underlying objectives from other planes, not just ______ preferences.
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Contrast is the primary tool used to draw attention to essential elements, clarify ______, and communicate conceptual groups.
Contrast is the primary tool used to draw attention to essential elements, clarify ______, and communicate conceptual groups.
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It's easy to focus on the more obvious elements near the top of the five-plane model (surface, skeleton) at the expense of those at the bottom (______, scope, structure).
It's easy to focus on the more obvious elements near the top of the five-plane model (surface, skeleton) at the expense of those at the bottom (______, scope, structure).
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Failures on upper planes can obscure successes on lower planes, and making the right decisions on upper planes means nothing if they are founded on bad choices made on lower ______.
Failures on upper planes can obscure successes on lower planes, and making the right decisions on upper planes means nothing if they are founded on bad choices made on lower ______.
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Design comps are visual mock-ups showing how the components work ______.
Design comps are visual mock-ups showing how the components work ______.
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By approaching product development with the complete user experience in mind and making every aspect of the user's experience the result of a conscious, explicit ______, you can ensure that the product fulfills both your strategic goals and the needs of your users.
By approaching product development with the complete user experience in mind and making every aspect of the user's experience the result of a conscious, explicit ______, you can ensure that the product fulfills both your strategic goals and the needs of your users.
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Style guides are the definitive documentation of all visual design ______.
Style guides are the definitive documentation of all visual design ______.
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The surface plane is where all the decisions from the other planes come together into a finished ______ that engages the user's senses.
The surface plane is where all the decisions from the other planes come together into a finished ______ that engages the user's senses.
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You can ensure that the product fulfills both your strategic goals and the needs of your ______.
You can ensure that the product fulfills both your strategic goals and the needs of your ______.
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Designing the user experience involves solving a large collection of small ______.
Designing the user experience involves solving a large collection of small ______.
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Product development is rarely a sprint; it's more like a ______.
Product development is rarely a sprint; it's more like a ______.
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Ask the right questions and ground each decision in an understanding of the underlying ______.
Ask the right questions and ground each decision in an understanding of the underlying ______.
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Create categorization schemes through a top-down approach, starting from abstract categories based on ______ and requirements.
Create categorization schemes through a top-down approach, starting from abstract categories based on ______ and requirements.
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Metadata provides flexibility in structuring and finding content, and when paired with a ______, it can make an internal search engine more effective.
Metadata provides flexibility in structuring and finding content, and when paired with a ______, it can make an internal search engine more effective.
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The documentation of structure includes diagrams, text outlines, spreadsheets, and ______, depending on the complexity of the site.
The documentation of structure includes diagrams, text outlines, spreadsheets, and ______, depending on the complexity of the site.
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Conventions are established norms or standards in design that users are already familiar with, such as a ______ matrix of digits on a telephone keypad.
Conventions are established norms or standards in design that users are already familiar with, such as a ______ matrix of digits on a telephone keypad.
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Interface design involves selecting the right elements and arranging them for ______ and ease of use.
Interface design involves selecting the right elements and arranging them for ______ and ease of use.
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The goal of interface design is to create an interface that is intuitive, efficient, and easy to navigate for the majority of users, rather than trying to accommodate every possible ______ case or infrequent scenario.
The goal of interface design is to create an interface that is intuitive, efficient, and easy to navigate for the majority of users, rather than trying to accommodate every possible ______ case or infrequent scenario.
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Navigation systems include ______ navigation, which provides access to the entire site.
Navigation systems include ______ navigation, which provides access to the entire site.
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Information design is about organizing and presenting information in a way that makes it easy for users to understand and use, matching their ______ models.
Information design is about organizing and presenting information in a way that makes it easy for users to understand and use, matching their ______ models.
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Wayfinding is the process of helping users navigate and orient themselves within a digital ______.
Wayfinding is the process of helping users navigate and orient themselves within a digital ______.
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Wayfinding involves providing clear cues, such as signs, labels, and visual elements, to guide users and help them understand where they are and where to ______.
Wayfinding involves providing clear cues, such as signs, labels, and visual elements, to guide users and help them understand where they are and where to ______.
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Study Notes
The Elements of User Experience
- The user experience design process is broken down into five planes: Strategy, Scope, Structure, Skeleton, and Surface.
- Each plane is dependent on the planes below it, and decisions made on lower planes have a ripple effect on the upper planes.
Strategy Plane
- The foundation of the user experience, involving understanding user needs and product objectives.
- Product objectives are the goals that come from the organization, while user needs are the goals that come from the users.
- A clearly articulated strategy involves understanding product objectives and user needs.
- Strategic issues affect everyone involved in the user experience design process.
Scope Plane
- Translates the strategy into specific requirements for content and functionality.
- Defining the scope involves identifying what to build and what not to build, providing a framework for evaluating new ideas.
- There are two main reasons to define requirements: to know what to build and to know what not to build.
Structure Plane
- Determines how the pieces of the site will fit together, making abstract decisions concrete.
- Involves creating conceptual models, organizing principles, and categorization schemes.
- The structure plane is where we decide how to present information to the user.
Skeleton Plane
- Refines the structure, identifying specific aspects of interface, navigation, and information design.
- Involves conventions, metaphors, interface design, navigation design, and information design.
- The goal is to create an interface that is intuitive, efficient, and easy to navigate.
Surface Plane
- Where sensory design comes into play, addressing how the product will appeal to the user's senses.
- Visual design is the most common focus for user experience designers.
- Visual design should support the underlying objectives from other planes, not just aesthetic preferences.
The Elements Applied
- The elements of user experience remain consistent regardless of the product's complexity, but putting them into practice can be challenging.
- It's essential to understand the problem you're trying to solve and the consequences of your solution.
- Designing the user experience involves solving a large collection of small problems, and asking the right questions.
- Thoughtful, deliberate design decisions may take more time upfront but save time in the long run.
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Description
A foundational book on user experience design by Jesse James Garrett, introducing a five-plane model to break down UX design into distinct layers.
