Podcast
Questions and Answers
What is the focus of part two of the tutorial in the Social Digital Handbook Script guide?
What is the focus of part two of the tutorial in the Social Digital Handbook Script guide?
- The power wheel
- The opening statement
- The curated content
- The guest experience (correct)
What is the purpose of the opening statement in a social digital consultation?
What is the purpose of the opening statement in a social digital consultation?
- To get the conversation going (correct)
- To end the consultation
- To ask guests to follow you
- To showcase the digital lookbook
What is the significance of using the power wheel in social digital training?
What is the significance of using the power wheel in social digital training?
- It asks guests to follow you
- It is a digital lookbook
- It showcases curated content
- It is a step-by-step process (correct)
What should you do to begin crafting your own scripts?
What should you do to begin crafting your own scripts?
What is the purpose of the social digital opening statement, according to the text?
What is the purpose of the social digital opening statement, according to the text?
What is the topic of part three of module four, according to the text?
What is the topic of part three of module four, according to the text?
What is step three in the process described in the text?
What is step three in the process described in the text?
What is the purpose of showing your own work to someone else?
What is the purpose of showing your own work to someone else?
What is the benefit of incorporating your mobile device in the process?
What is the benefit of incorporating your mobile device in the process?
What is the tone of the author when describing the process?
What is the tone of the author when describing the process?
What is the purpose of paraphrasing in the consultation process?
What is the purpose of paraphrasing in the consultation process?
What is the benefit of using photos in the consultation process?
What is the benefit of using photos in the consultation process?
What is the purpose of getting permission to offer additional services?
What is the purpose of getting permission to offer additional services?
What is the main goal of the consultation process?
What is the main goal of the consultation process?
What is the purpose of the overlay color service mentioned in the text?
What is the purpose of the overlay color service mentioned in the text?
What is the significance of preface a price quote with 'it's only an additional'?
What is the significance of preface a price quote with 'it's only an additional'?
What is the purpose of taking before and after pictures of the customer's hair?
What is the purpose of taking before and after pictures of the customer's hair?
What is the reason for inviting the customer to follow the stylist on social media?
What is the reason for inviting the customer to follow the stylist on social media?
What is the purpose of using a mobile device during the consultation process?
What is the purpose of using a mobile device during the consultation process?
What is the importance of acknowledging a guest's pictures?
What is the importance of acknowledging a guest's pictures?
What is a well-phrased opening statement for the consultation process?
What is a well-phrased opening statement for the consultation process?
What is a natural way to introduce the consultation process to a repeat guest?
What is a natural way to introduce the consultation process to a repeat guest?
Is part two of the tutorial found on page 45 of the Social Digital Handbook Script guide?
Is part two of the tutorial found on page 45 of the Social Digital Handbook Script guide?
Is the purpose of the opening statement to get the conversation going?
Is the purpose of the opening statement to get the conversation going?
Is the consultation process meant to provide an extraordinary social digital guest experience?
Is the consultation process meant to provide an extraordinary social digital guest experience?
Is the consultation process important in working with guests?
Is the consultation process important in working with guests?
Should you get annoyed when a guest shows you pictures of their desired hairstyle?
Should you get annoyed when a guest shows you pictures of their desired hairstyle?
Is it recommended to use your mobile device to direct guests to your photo gallery during the consultation process?
Is it recommended to use your mobile device to direct guests to your photo gallery during the consultation process?
Is it important to have a well-phrased opening statement for the consultation process?
Is it important to have a well-phrased opening statement for the consultation process?
Part two of the tutorial in the Social Digital Handbook Script guide focuses on writing your own scripts.
Part two of the tutorial in the Social Digital Handbook Script guide focuses on writing your own scripts.
The author has never taught a consultation like this before and finds it empowering.
The author has never taught a consultation like this before and finds it empowering.
In part three of module four, the author will show script guides.
In part three of module four, the author will show script guides.
Is listening an important part of closing the gap in communication during the consultation process?
Is listening an important part of closing the gap in communication during the consultation process?
Paraphrasing is used to create confusion during the consultation process.
Paraphrasing is used to create confusion during the consultation process.
Using photos on a mobile device can help to clarify conversations during the consultation process.
Using photos on a mobile device can help to clarify conversations during the consultation process.
Getting permission to offer additional services is step six in the consultation process.
Getting permission to offer additional services is step six in the consultation process.
Is it important to preface a price quote with 'it's only an additional' to reduce sticker shock?
Is it important to preface a price quote with 'it's only an additional' to reduce sticker shock?
Should you assume that a guest wants their pictures taken and get permission to document the journey and post it?
Should you assume that a guest wants their pictures taken and get permission to document the journey and post it?
Is it recommended to invite guests to follow you on social media to see your latest work?
Is it recommended to invite guests to follow you on social media to see your latest work?
Should you avoid using photos in the consultation process?
Should you avoid using photos in the consultation process?
Is it important to show your own work during a consultation?
Is it important to show your own work during a consultation?
Incorporating a mobile device into the consultation process is a new idea.
Incorporating a mobile device into the consultation process is a new idea.
Are traditional questions still important in the consultation process?
Are traditional questions still important in the consultation process?
Using photos on a mobile device can help to avoid misunderstandings during the consultation process.
Using photos on a mobile device can help to avoid misunderstandings during the consultation process.
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Study Notes
The Nine Steps to an Amazing Social Digital Consultation
- The tutorial is focused on the nine steps to an amazing social digital consultation, found on pages 45 to 57 of the Social Digital Handbook Script guide.
- The goal is to create an extraordinary social digital guest experience that will leave guests with a positive impression.
- Step one is to create an opening statement that establishes an agreement between the stylist and the guest about how they will work together.
- The opening statement should include an invitation to look at the guest's photos and direct them to the stylist's photo gallery.
- Step two involves asking the guest to show any inspirational photos they brought with them, and then drawing them into the stylist's Instagram page to compare and discuss looks.
- The stylist should craft questions about the digital photos to get a better understanding of what the guest wants and likes.
- Listening carefully is crucial to closing the gap between what is being said and what is being heard, and to avoid misunderstandings.
- Step five involves paraphrasing to clarify, close, and confirm the agreement between the stylist and the guest about what they want to achieve.
- Step six is to get permission to offer the necessary services to achieve the desired look, and to discuss any additional services that the guest may not be aware of.
- Using the stylist's mobile device to show pictures and point out details can help with explaining services and making suggestions.
- The goal is to make the consultation less difficult, more graceful, and more authentic, and to empower the stylist to reinvent themselves.
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