44 Questions
What is the focus of part two of the tutorial in the Social Digital Handbook Script guide?
The guest experience
What is the purpose of the opening statement in a social digital consultation?
To get the conversation going
What is the significance of using the power wheel in social digital training?
It is a step-by-step process
What should you do to begin crafting your own scripts?
Review the script examples on pages 114 to 122
What is the purpose of the social digital opening statement, according to the text?
To find the looks with the pictures when asking questions
What is the topic of part three of module four, according to the text?
Script guides
What is step three in the process described in the text?
Incorporate your mobile device
What is the purpose of showing your own work to someone else?
To gain inspiration
What is the benefit of incorporating your mobile device in the process?
To bridge the gap between you and the guest
What is the tone of the author when describing the process?
Authentic
What is the purpose of paraphrasing in the consultation process?
To eliminate any doubt and confirm agreement
What is the benefit of using photos in the consultation process?
To clarify the conversation and ensure both parties are looking at the same picture
What is the purpose of getting permission to offer additional services?
To discuss the services needed to achieve the desired look
What is the main goal of the consultation process?
To achieve the desired look and ensure the guest is satisfied
What is the purpose of the overlay color service mentioned in the text?
To add depth and radiance to the look
What is the significance of preface a price quote with 'it's only an additional'?
To reduce sticker shock
What is the purpose of taking before and after pictures of the customer's hair?
To document the journey and post it on social media
What is the reason for inviting the customer to follow the stylist on social media?
To see the stylist's latest work
What is the purpose of using a mobile device during the consultation process?
To direct the guest to the stylist's photo gallery
What is the importance of acknowledging a guest's pictures?
It shows the stylist is listening
What is a well-phrased opening statement for the consultation process?
It's important to me that you have a look that you're going to feel great about and are going to be able to do at home. So let's get started by looking at your pictures.
What is a natural way to introduce the consultation process to a repeat guest?
Say 'I've been looking forward to our visit. As a matter of fact, I did a photo shoot last Monday on a new guest who reminded me of you and the way you've been wearing your hair. Would you like to take a moment and check them out?'
Is part two of the tutorial found on page 45 of the Social Digital Handbook Script guide?
False
Is the purpose of the opening statement to get the conversation going?
True
Is the consultation process meant to provide an extraordinary social digital guest experience?
True
Is the consultation process important in working with guests?
True
Should you get annoyed when a guest shows you pictures of their desired hairstyle?
False
Is it recommended to use your mobile device to direct guests to your photo gallery during the consultation process?
True
Is it important to have a well-phrased opening statement for the consultation process?
True
Part two of the tutorial in the Social Digital Handbook Script guide focuses on writing your own scripts.
True
The author has never taught a consultation like this before and finds it empowering.
True
In part three of module four, the author will show script guides.
True
Is listening an important part of closing the gap in communication during the consultation process?
True
Paraphrasing is used to create confusion during the consultation process.
False
Using photos on a mobile device can help to clarify conversations during the consultation process.
True
Getting permission to offer additional services is step six in the consultation process.
True
Is it important to preface a price quote with 'it's only an additional' to reduce sticker shock?
True
Should you assume that a guest wants their pictures taken and get permission to document the journey and post it?
True
Is it recommended to invite guests to follow you on social media to see your latest work?
True
Should you avoid using photos in the consultation process?
False
Is it important to show your own work during a consultation?
True
Incorporating a mobile device into the consultation process is a new idea.
False
Are traditional questions still important in the consultation process?
True
Using photos on a mobile device can help to avoid misunderstandings during the consultation process.
True
Study Notes
The Nine Steps to an Amazing Social Digital Consultation
- The tutorial is focused on the nine steps to an amazing social digital consultation, found on pages 45 to 57 of the Social Digital Handbook Script guide.
- The goal is to create an extraordinary social digital guest experience that will leave guests with a positive impression.
- Step one is to create an opening statement that establishes an agreement between the stylist and the guest about how they will work together.
- The opening statement should include an invitation to look at the guest's photos and direct them to the stylist's photo gallery.
- Step two involves asking the guest to show any inspirational photos they brought with them, and then drawing them into the stylist's Instagram page to compare and discuss looks.
- The stylist should craft questions about the digital photos to get a better understanding of what the guest wants and likes.
- Listening carefully is crucial to closing the gap between what is being said and what is being heard, and to avoid misunderstandings.
- Step five involves paraphrasing to clarify, close, and confirm the agreement between the stylist and the guest about what they want to achieve.
- Step six is to get permission to offer the necessary services to achieve the desired look, and to discuss any additional services that the guest may not be aware of.
- Using the stylist's mobile device to show pictures and point out details can help with explaining services and making suggestions.
- The goal is to make the consultation less difficult, more graceful, and more authentic, and to empower the stylist to reinvent themselves.
Mastering the Art of Listening Quiz: Test your listening skills and learn how to become a better listener. From focused listening to being present in the moment, discover the different levels of listening and improve your communication with others. Take the quiz now and start building stronger relationships through active listening!
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