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Questions and Answers
What is procedure when responding to a Non-Emergency event?
What type of event requires a Non-Emergency response?
What is the procedure when responding to a Carbon Monoxide Event?
What type of request from TEMS would initiate a Medical Assist Event?
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Under what circumstances would a lift assist request be dispatched?
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What is the role of TFS Communications Centre personnel?
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How does a dispatcher indicate a Non-Emergency event at the time of dispatch?
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What is the weight threshold for lift assist requests?
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Study Notes
General Guidelines
- When responding to a Non-Emergency event, TFS crews should not use lights/sirens and must comply with the Highway Traffic Act.
- Response to a Non-Emergency event should not affect travel time or delay the crew from leaving the station.
- TFS dispatchers must verbally indicate that the response is Non-Emergency at the time of dispatch.
- TFS Communications Centre personnel are authorized to redirect TFS apparatus responding to a Non-Emergency event to an Emergency event.
Carbon Monoxide Event (CONMNE)
- A Non-Emergency response to the report of carbon monoxide with no medical symptoms.
- The caller must be able to leave the house/apartment to wait outside.
- All residents, including pets, must be accounted for.
- The caller will be advised to leave windows and doors closed to allow for readings to be taken when TFS arrives.
Medical Assist Event (MEANE)
- A response initiated by a request from TEMS where no medical emergency has been reported.
- TFS is required for a lift assist or an access problem.
- All requests for lift assists from TEMS will be reported to the TFS Communications Centre verbally, by telephone.
- Responses for lift assists originating from TEMS will only be dispatched under certain circumstances:
- Life-threatening situations.
- Patients of significant weight (i.e., in excess of 115 kg or 250 lbs).
- Request for assistance when TEMS resources are not available, and they have advised that there will be a lengthy delay in assisting the patient.
Check Call (CCNE)
- A Non-Emergency response for the report of a lock-out / lock-in, where the call taker has confirmed that there are no life-threatening or psychological conditions.
- The response may include a District Chief responding to a report of overcrowding or a fire hazard.
Vehicle Spill Clean-Up (VESCNE)
- A Non-Emergency response to clean up a spill where another public safety agency is on scene, the spilled material/liquid has been identified, and there is no hazard or environmental impact.
- "Vehicle – Washdown Highway" has been renamed "Vehicle – Spill Clean-Up Highway".
- All highway events remain Emergency responses.
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Description
This quiz covers the guidelines for Toronto Fire Services crew response to non-emergency events, including the use of lights and sirens, response times, and dispatcher instructions.
