G-NOER Non-Emergency Responses

General Guidelines

• When responding to a Non-Emergency event, TFS crews should not use lights/sirens and must comply with the Highway Traffic Act.
• Response to a Non-Emergency event should not affect travel time or delay the crew from leaving the station.
• TFS dispatchers must verbally indicate that the response is Non-Emergency at the time of dispatch.
• TFS Communications Centre personnel are authorized to redirect TFS apparatus responding to a Non-Emergency event to an Emergency event.

Carbon Monoxide Event (CONMNE)

• A Non-Emergency response to the report of carbon monoxide with no medical symptoms.
• The caller must be able to leave the house/apartment to wait outside.
• All residents, including pets, must be accounted for.
• The caller will be advised to leave windows and doors closed to allow for readings to be taken when TFS arrives.

Medical Assist Event (MEANE)

• A response initiated by a request from TEMS where no medical emergency has been reported.
• TFS is required for a lift assist or an access problem.
• All requests for lift assists from TEMS will be reported to the TFS Communications Centre verbally, by telephone.
• Responses for lift assists originating from TEMS will only be dispatched under certain circumstances:
  • Life-threatening situations.
  • Patients of significant weight (i.e., in excess of 115 kg or 250 lbs).
  • Request for assistance when TEMS resources are not available, and they have advised that there will be a lengthy delay in assisting the patient.

Check Call (CCNE)

• A Non-Emergency response for the report of a lock-out / lock-in, where the call taker has confirmed that there are no life-threatening or psychological conditions.
• The response may include a District Chief responding to a report of overcrowding or a fire hazard.

Vehicle Spill Clean-Up (VESCNE)

• A Non-Emergency response to clean up a spill where another public safety agency is on scene, the spilled material/liquid has been identified, and there is no hazard or environmental impact.
• "Vehicle – Washdown Highway" has been renamed "Vehicle – Spill Clean-Up Highway".
• All highway events remain Emergency responses.