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Questions and Answers

In project management, what does a 'path' represent?

  • A sequence of activities from the starting node to the finishing node. (correct)
  • The critical activities that must be completed on time.
  • The allocation of resources to different activities.
  • The slack time available for non-critical activities.

What is the significance of the 'critical path' in project management?

  • It determines the expected project duration. (correct)
  • It represents the path with the most resources allocated.
  • It determines the shortest possible project duration.
  • It indicates activities with the most slack time.

What are 'critical activities' in the context of project management?

  • Activities that require the most experienced personnel.
  • Activities with the least amount of resources allocated.
  • Activities on the critical path. (correct)
  • Activities that are most prone to delays.

What does 'slack' represent in project management?

<p>The amount of time an activity can be delayed without affecting the project completion date. (A)</p> Signup and view all the answers

What characterizes 'deterministic time estimates' in project management?

<p>Time estimates made with a high degree of confidence and certainty. (B)</p> Signup and view all the answers

In probabilistic time estimates, what does the 'most likely time' (tm) represent?

<p>The most probable amount of time required to complete an activity. (D)</p> Signup and view all the answers

Using the PERT method, how is the expected time ($t_e$) of an activity calculated, given the optimistic ($t_o$), pessimistic ($t_p$), and most likely ($t_m$) time estimates?

<p>$t_e = (t_o + 4t_m + t_p) / 6$ (D)</p> Signup and view all the answers

Which of the following formulas correctly calculates Slack Time (ST)?

<p>ST = Late Start (LS) - Early Start (ES) (B)</p> Signup and view all the answers

When communicating change to employees, what is the MOST crucial element to include beyond just the 'what' and 'how'?

<p>The 'why' behind the change and its impact on various stakeholders. (B)</p> Signup and view all the answers

In the context of organizational change, what is the primary difference between 'management' and 'leadership'?

<p>Management involves technical skills for planning and execution, while leadership focuses on inspiring and motivating people. (B)</p> Signup and view all the answers

According to Kotter's eight-step process, what is the purpose of creating a 'sense of urgency'?

<p>To help the team recognize the need for change and desire to participate. (D)</p> Signup and view all the answers

What is the MAIN purpose of building a 'guiding coalition' during organizational change?

<p>To form a diverse group of early adopters who can communicate needs and guide the change process. (C)</p> Signup and view all the answers

When forming a strategic vision for organizational change, why is it important to paint a picture of the future?

<p>To help everyone see and desire the direction you’re headed, rather than focusing solely on the immediate steps. (C)</p> Signup and view all the answers

Why is 'enlisting volunteers' important for the effective implementation of organizational change?

<p>Massive buy-in across the organization is needed to effectively implement change. (A)</p> Signup and view all the answers

According to Kotter, what structural issues might act as a 'barrier' to change, and how can they be addressed?

<p>Silos, poor communication, or inefficient processes, which can be broken down to facilitate progress. (C)</p> Signup and view all the answers

Why is it important to 'generate short-term wins' during organizational change?

<p>To keep up momentum and motivation by recognizing early successes on the path to change. (D)</p> Signup and view all the answers

Which action best demonstrates creating a sense of urgency when leading organizational change?

<p>Sharing compelling reasons and data highlighting the need for change. (C)</p> Signup and view all the answers

Which project management approach is best suited for projects with evolving requirements and a need for flexibility?

<p>Agile project management (C)</p> Signup and view all the answers

Which statement accurately distinguishes project management from capacity and operational structure management?

<p>Project management coordinates processes to meet project goals, while capacity management plans new operational methods, and operational structure arranges human resources to achieve business objectives. (C)</p> Signup and view all the answers

In a standard project life cycle, after initiating and planning, which phase typically follows?

<p>Executing (B)</p> Signup and view all the answers

Within the project management triangle, which element is concerned with the degree to which the project fulfills its intended purpose and stakeholder needs?

<p>Quality (C)</p> Signup and view all the answers

MOSBIUS DESIGNS is tasked to build a building for the GOLIATH NATIONAL BANK by planning the blueprint of the structure and implements the construction upon approval of the client. Which project management methodology is most suitable?

<p>Waterfall project management (A)</p> Signup and view all the answers

YELLOW UMBRELLA is constructing a railroad project and estimates completion in 345 days (optimistic), 548 days (pessimistic), and 489 days (most likely). Using the PERT formula, what's the expected time of completion?

<p>461 days (A)</p> Signup and view all the answers

FARHAMPTON INDUSTRIES can complete a project in 15 days at its earliest and 25 days without delays. What is the project's slack time?

<p>10 days (C)</p> Signup and view all the answers

Which of the following scenarios would most likely increase the intensity of competitive rivalry within an industry, according to Porter's Five Forces model?

<p>Firms within the industry face high exit barriers and have substantial fixed costs. (B)</p> Signup and view all the answers

According to Porter's Five Forces, which condition would likely grant suppliers the least amount of bargaining power?

<p>The industry is a significant customer of the suppliers. (D)</p> Signup and view all the answers

A new regulation significantly increases the capital required to start a business in an industry. According to Porter’s Five Forces, what is the most likely direct impact of this?

<p>Reduced threat of new entrants. (D)</p> Signup and view all the answers

Which of the following scenarios indicates a high threat of substitutes based on Porter's Five Forces?

<p>Substitutes offer comparable performance at a similar or lower price. (C)</p> Signup and view all the answers

In Porter's Five Forces, which of the following factors best describes the 'Threat of New Entrants'?

<p>The potential for new companies to enter the industry and increase competition. (A)</p> Signup and view all the answers

A major customer of a business declares that they are extremely price sensitive and can easily switch to other suppliers. Using Porter's Five Forces, how would you classify this?

<p>High bargaining power of customers (B)</p> Signup and view all the answers

Which of the following actions would most likely decrease the bargaining power of customers, according to Porter's Five Forces?

<p>Offering highly differentiated products with unique features. (A)</p> Signup and view all the answers

A company operates in an industry with high fixed costs and perishable goods. According to Porter's Five Forces, what is the most likely outcome?

<p>Intensified competitive rivalry as companies compete to sell inventory. (B)</p> Signup and view all the answers

What primary benefit does LA FRAGRANCIA ILLUMINA hope to gain by winning the PARFUM EXPO?

<p>A government grant of 200 million and tax exemptions. (D)</p> Signup and view all the answers

Why did LA FRAGRANCIA ILLUMINA's accountant, Christine Pierre, analyze the company's financial statements from 2016 to 2022?

<p>To assess if there are excess funds and resources that could be used for the expo. (D)</p> Signup and view all the answers

Which scent profile accurately represents the base notes for Christian Andre's fragrance, CUPID?

<p>Suede, Virginia Cedar, Vetiver and Leather (D)</p> Signup and view all the answers

What is the intended target demographic for LA FRAGRANCIA ILLUMINA’s “THE BACHELOR” perfume?

<p>Young women seeking love and emotional connection. (C)</p> Signup and view all the answers

What is the purpose of the PARFUM EXPO, beyond just showcasing new fragrances?

<p>To encourage romance and highlight the importance of fragrance in the community. (C)</p> Signup and view all the answers

What is the significance of LA FRAGRANCIA ILLUMINA being located in Grasse, France?

<p>Grasse is globally recognized as the fragrance capital of the world. (C)</p> Signup and view all the answers

How does LA FRAGRANCIA ILLUMINA anticipate that winning the PARFUM EXPO will positively impact their business?

<p>It will enable them to capture a larger share of the market. (A)</p> Signup and view all the answers

Which of the following correctly lists the top notes of "THE BACHELOR"?

<p>Mint, Green Apple and Lemon (B)</p> Signup and view all the answers

LA ILLUMINA FRAGRANCIA charges a premium for THE BACHELOR's PARFUM variant. Which generic strategy aligns with this pricing approach?

<p>Differentiation (A)</p> Signup and view all the answers

In 2027, THE BACHELOR's market demand declines due to increased competition. Which strategy should LA FRAGRANCIA ILLUMINA employ to regain market share effectively?

<p>Either A, B or C (B)</p> Signup and view all the answers

The PARFUM EXPO promotes fragrance as a means to encourage romance, believing it 'binds hearts and minds'. This statement best represents which of the following strategic elements?

<p>Vision (A)</p> Signup and view all the answers

The PARFUM variant has a significantly shorter processing time than the EDT and EDP versions of THE BACHELOR. What strategy could explain this difference in processing time?

<p>The PARFUM variant uses a simplified formulation or process. (A)</p> Signup and view all the answers

LA FRAGRANCIA ILLUMINA projects a 38% increase in global sales due to THE BACHELOR. This projection is best described as an example of:

<p>A performance target (D)</p> Signup and view all the answers

Considering the product lifecycle, in 2027, THE BACHELOR became 'one of LA FRAGRANCIA ILLUMINA’s greatest scents of all time,' two years after winning the PARFUM EXPO. What stage of the product lifecycle does this indicate?

<p>Maturity (A)</p> Signup and view all the answers

The nose behind THE BACHELOR believes 'love is strengthened in the seasons of droughts and lows.' How might this philosophy influence the marketing of the fragrance?

<p>Emphasize the fragrance's ability to evoke resilience and emotional depth. (A)</p> Signup and view all the answers

LA FRAGRANCIA ILLUMINA is considering launching THE BACHELOR as a commercial product, in addition to presenting it at the PARFUM EXPO. This decision primarily addresses which aspect of marketing strategy?

<p>Distribution Strategy (B)</p> Signup and view all the answers

Flashcards

Communicate the 'Why'

Explaining the 'why' behind a change, its benefits for the company, customers and employees.

Management + Leadership

Using both technical project management skills AND emotional intelligence to navigate organizational change.

Create Urgency

Creating a compelling reason for change that inspires the team to act.

Guiding Coalition

A group of early adopters who help communicate needs and guide change.

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Strategic Vision

Painting a picture of the desired future after the change.

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Enlist Volunteers

Gaining widespread support across the organization to implement change.

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Remove Barriers

Removing structural issues that hinder the implementation of the change.

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Short-Term Wins

Recognizing and celebrating early successes to maintain motivation and momentum.

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Events (AOA)

Starting and finishing points of activities in AOA diagrams.

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Path (Project Management)

A sequence of connected activities from start to finish.

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Critical Path

The longest path through the network diagram; determines project duration.

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Critical Activities

Activities that lie on the critical path.

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Slack (Project Management)

Allowable delay for a path without delaying the project completion.

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Deterministic Time Estimates

Time estimates made with a high degree of certainty.

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Probabilistic Time Estimates

Time estimates that include a range of possible durations.

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Slack Time (Calculation)

The difference between Late Start and Early Start, or Late Finish and Early Finish.

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Agile Project Management

An iterative project management approach, offering greater adaptability compared to Waterfall.

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Project Management

Coordinating resources to deliver projects meeting goals and requirements.

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Executing (Project Life Cycle)

The stage where the project is actively being executed.

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Project Management Triangle

The constraints within which projects operate.

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Waterfall Project Management

A sequential, structured approach where each phase must be completed before the next begins.

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Slack Time

The amount of time a task can be delayed without affecting the project completion date.

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Strategic Planning

A process where business leaders plan their organization's growth and strategy.

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Porter's Five Forces

A strategic analysis model that determines the intensity of competition and potential profitability in a market.

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Competitive Rivalry

The intensity of competition among existing players in an industry.

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Threat of New Entrants

The risk posed by new companies entering the industry.

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Bargaining Power of Suppliers

The ability of suppliers to drive up prices or limit resources.

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Bargaining Power of Customers

The ability of customers to demand lower prices or better products.

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Threat of Substitutes

The risk that customers will switch to alternative products or services.

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Economies of Scale

Cost advantages reaped by companies when production becomes efficient.

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Grasse, France

Fragrance capital of the world, home to LA FRAGRANCIA ILLUMINA.

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PARFUM EXPO

Event in Grasse to encourage romance through fragrance.

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PARFUM EXPO Prizes

Incentives for winning the 2025 PARFUM EXPO.

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Christine Pierre

Accountant at LA FRAGRANCIA ILLUMINA who presented financial data.

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Christian Andre

Well-known perfumiest from Paris engaged by LA FRAGRANCIA ILLUMINA.

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LOVESTRUCK perfume

Andre's fragrance made from red roses and lemony fresh nuances.

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CUPID perfume

Andre's fragrance inspired with Grapefruit, Rosemary and Cardamom.

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"THE BACHELOR" perfume

LA FRAGRANCIA ILLUMINA's perfume for men designed to capture hearts.

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Differentiation Strategy

Offering unique product features and charging a premium price.

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Regaining Market Share

Aims to regain market share lost to competitors, potentially using cost, differentiation, or focus strategies.

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Vision Statement

A statement of the desired long-term aspiration.

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Mission Statement

A statement describing the organization's purpose and how it will achieve its vision.

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Process Optimization

Lowering production time, often through process improvements, automation, or specialized labor.

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Cost Leadership

Reducing costs to offer products at lower prices than competitors.

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Focused/Niche Strategy

Targeting a specific segment of the market with specialized products or services.

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Goal

A measurable step taken to achieve a strategy.

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Study Notes

  • These handouts belong to the reviewer and should not be shared or uploaded without permission.

Learning Objectives:

  • Define Organizational Structure (OS).
  • Explain the importance of OS in an organization.
  • Know the six elements of OS.
  • Define Change Management (CM).
  • Explain the importance of CM in an organization.
  • Know the relationship of Internal Auditing (IA) with Change Management (CM).
  • Identify, describe and apply Kotter's Four Change Management (CM) principles.
  • Identify, describe and apply Kotter's Eight step process for leading Change Management (CM) in an organization.
  • Define a project and understand the importance of a project in managing an Internal Audit Engagement (IAE).
  • Enumerate and understand the Project Life Cycle.
  • Understand the roles and duties of a Project Manager.
  • Understand the Project Management Triangle.
  • Enumerate, understand and apply the Project Management Methodologies.
  • Enumerate, understand and apply the Project Management Techniques.
  • Solve problems relating to PERT-CPM.

Organizational Structure (OS)

  • A systematic arrangement of human resources within an organization to achieve shared business goals.
  • Outlines roles and responsibilities for smooth workflow and information flow.
  • Shows how different resources align to meet organizational goals.
  • Defines employee functions for efficient, harmonious work, reducing waste and boosting productivity.
  • Establishes a company's workflow, requiring either a centralized or decentralized approach depending on needs.
  • Aids data exchange, coordination, and collaboration among departments to achieve business goals.
  • Ensures skilled employees hold suitable positions.
  • Reveals accountability and authority, clarifying task performance and reporting.
  • Enhances employee productivity by removing uncertainty.
  • Involves defining objectives, grouping similar activities into departments, allocating resources, and creating an employee hierarchy.
  • Forms the basis for employee reporting and relations.
  • Determines employee positions within administrative divisions.
  • Develops coordination and interdependence within the organization.
  • Establishes a clear workflow to achieve organizational goals.

Key Elements of an OS

  • Work design: Defines the nature and job description of a position.
  • Administrative division: Groups jobs into departments for work coordination.
  • Deputation: Power conferred to each employee and department.
  • Management ratio: Number of employees reporting to a supervisor.
  • Hierarchy: Various authority levels arranged by delegated powers.
  • Centralization or decentralization: Mode of operation followed.

Change Management (CM)

  • A structured process for planning and implementing new operating methods within an organization.
  • The goal is to move an organization forward with the full support of everyone affected.
  • The models recognize the change can't happen within one position or department without affecting the whole organization.
  • Models prepare everyone for those effects and get everyone on board for the transition.
  • There are change management models that an organization can choose from.

Kotter's Four Change Principles:

  • Select few + diverse many: Involve a broad group ("diverse many") in change, not just a small group ("select few").
  • Have to + want to: Motivate people to "want to" change, not just "have to."
  • Head + heart: Use logic ("head") and emotions ("heart") to drive change.
  • Management + leadership: Requires both technical management skills and emotional leadership qualities.

Kotter's Eight-Step Process for Leading Change:

  • Create a sense of urgency to highlight the need for change.
  • Build a guiding coalition of early adopters.
  • Form a strategic vision and initiatives to chart the course.
  • Enlist volunteers to support the change.
  • Enable action by removing barriers to implementation.
  • Generate short-term wins to maintain momentum.
  • Sustain acceleration by learning into change harder after the first few small wins.
  • Institute change and celebrate the achievement.

Project Management:

  • Coordinates processes, tools, team members, and skills to meet project goals and requirements.
  • Empowers teams by clarifying objectives, increasing transparency, streamlining communication, and defining the project scope.
  • Projects are unique, one-time operations.
  • Designed to achieve specific objectives within a limited timeframe.

Project Life Cycle:

  • Projects vary in size, length, and scope based on their nature and purpose.
  • All projects share a common life cycle with five phases:
  • Initiating: Outlining costs, benefits, and risks.
  • Planning: Defining deliverables, scope, budget, schedule, and resources.
  • Executing: Conducting the actual work.
  • Monitoring: Tracking progress and managing activities.
  • Controlling: Comparing progress to the plan and taking corrective actions.

Duties of a Project Manager:

  • Prepare a scope statement that spells out the deliverables and goals,.
  • Determine required skills and resources needed.
  • Develop a schedule and budget.
  • Develop plans for managing the scope, the schedule, the budget, and quality and risk.
  • The project manager bears the ultimate responsibility for the outcome.
  • Manages work, human resources, communications, quality, time, costs, and scope.

Project Management Triangle (PMT):

  • Key aspects are Cost, day-to-day Schedule, and Quality, leading to Performance Objectives.

Project Management Methodologies:

  • Waterfall: Sequential phases with no overlap.
  • Use: Requires it for single timeline projects and sequential order.
  • Agile (APM): Iterative approach with short sprints, continuous reviewing and improvement.
  • Use: Well suited for well-defined and adaptable projects.
  • Lean (LPM): Increasing output and value by reducing waste.
  • Kanban: Uses visual boards for task management like a checklist and improves visibility.
  • Use: Projects that need to be done fast.

Project Management Techniques:

  • Work Breakdown Structure (WBS):Hierarchical listing of project tasks.
  • Gantt Chart: Visual tool for planning and scheduling.
  • Project Evaluation Review Technique (PERT) / Critical Path Method (CPM): Planning and coordinating large projects.

PERT/CPM Benefits:

  • Graphical display of activities.
  • Project duration estimate.
  • Identification of critical activities.
  • Insight into potential delays without affecting the project timeline.

Definition of Terms:

  • Activities: Project steps consuming resources/time.
  • Events: Activity start/finish points in the AOA convention.
  • Path: Activity sequence from start to finish.
  • Critical Path: Longest path; determines project duration.
  • Critical Activities: Activities on the critical path.
  • Slack: Allowable path slippage.

Calculating Project Timelines:

  • Deterministic Time Estimates: Time estimates with high certainty.
  • Probabilistic Time Estimates: Averages three time estimates: optimistic (to), pessimistic (tp), and most likely (tm).
    • Expected Time Calculation: te = (to + 4tm + tp) / 6
    • Slack Time Calculation: ST = LS - ES or ST = LF - EF

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