Podcast
Questions and Answers
According to the text, what should educators have?
According to the text, what should educators have?
- A lack of direction
- A defensive mechanism
- A negative attitude
- A vocational mindset (correct)
True or false:Creating a strategic plan should begin with the end in mind.
True or false:Creating a strategic plan should begin with the end in mind.
True (A)
What should associates be willing to do?
What should associates be willing to do?
- Take direction (correct)
- Disrespect guests
- Refuse to learn
- Have a negative attitude
True or false: Associate program graduates should be at the same level as their educator.
True or false: Associate program graduates should be at the same level as their educator.
What is the purpose of the associate program?
What is the purpose of the associate program?
True or false: Delivering an exceptional guest experience accounts for 70% of success in the industry.
True or false: Delivering an exceptional guest experience accounts for 70% of success in the industry.
What is the key to success in the industry?
What is the key to success in the industry?
True or false: Personality is more important than skill when hiring associates.
True or false: Personality is more important than skill when hiring associates.
True or false: Nice people tend to make good educators and associates.
True or false: Nice people tend to make good educators and associates.
What should be the focus when creating a strategic plan?
What should be the focus when creating a strategic plan?
True or false: Educators should have a vocational mindset and a willingness to serve.
True or false: Educators should have a vocational mindset and a willingness to serve.
What should be the criteria when hiring associates?
What should be the criteria when hiring associates?
True or false: Associates should have a positive attitude and be willing to take direction.
True or false: Associates should have a positive attitude and be willing to take direction.
What should associate program graduates be ready for?
What should associate program graduates be ready for?
What makes good associates and educators?
What makes good associates and educators?
True or false: Associates may not have a defense mechanism when starting in a new salon company.
True or false: Associates may not have a defense mechanism when starting in a new salon company.
What might associates have when starting in a new salon company?
What might associates have when starting in a new salon company?
True or false: Purpose is important for both educators and associates.
True or false: Purpose is important for both educators and associates.
Why is purpose important for educators and associates?
Why is purpose important for educators and associates?
True or false: The goal of the associate program is to learn and earn a great living.
True or false: The goal of the associate program is to learn and earn a great living.
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Study Notes
- Begin with the end in mind to create a strategic plan.
- Associate program graduates should be level one ready, not at the level of their educator.
- 90% of success in the industry lies in delivering an exceptional guest experience.
- Hire for personality and train for skill.
- Nice people make good associates and educators.
- Educators should serve, teach, and have a vocational mindset.
- Associates should be willing to take direction and have a positive attitude.
- Associates may have a defense mechanism when starting in a new salon company.
- Purpose is important for both educators and associates.
- The journey of the associate program is to learn and earn a great living.
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