Test Your Hospitality Skills
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Questions and Answers

When dealing with young guests, what should you do to make them feel comfortable?

  • Ignore them and focus on their parents
  • Be strict and authoritative
  • Be formal and professional
  • Be friendly and familiarize with the child (correct)

    • What should you do if the young guest has special requirements?

  • Assume that they have no special requirements
  • Ignore their needs
  • Politely ask the parents to determine any special requirements (correct)
  • Ask the parents to take care of it

    • How should you adjust yourself when dealing with young guests?

  • Set your own pace and expect them to follow
  • Treat them the same as adult guests
  • Ignore their needs and preferences
  • Adjust yourself according to their pace (correct)

    • What is tray service?

    <p>A type of food service where guests help themselves with the dishes they would like to consume</p> Signup and view all the answers

    What is Russian service?

    <p>A type of food service where food is offered to diners by waiters, serving from a diner’s left side</p> Signup and view all the answers

    In tray service, who serves the guests?

    <p>The guests serve themselves</p> Signup and view all the answers

    When should you offer help to a guest?

    <p>Before they are asked for help</p> Signup and view all the answers

    How should you approach a non-native guest?

    <p>Speak in a clear and quite tone</p> Signup and view all the answers

    What should you do if you cannot communicate with a non-native guest?

    <p>Ask for permission to use a translator</p> Signup and view all the answers

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