Podcast
Questions and Answers
La validación de las emociones implica __________ y aceptar sus sentimientos sin juicio.
La validación de las emociones implica __________ y aceptar sus sentimientos sin juicio.
La escucha __________ implica resumir y parafrasear lo que ha dicho el entrevistado para demostrar comprensión.
La escucha __________ implica resumir y parafrasear lo que ha dicho el entrevistado para demostrar comprensión.
reflexiva
La construcción de empatía implica mostrar __________ interés y preocupación por las emociones del entrevistado.
La construcción de empatía implica mostrar __________ interés y preocupación por las emociones del entrevistado.
genuino
Las preguntas __________ permiten al entrevistado explorar sus pensamientos y sentimientos en profundidad.
Las preguntas __________ permiten al entrevistado explorar sus pensamientos y sentimientos en profundidad.
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La escucha __________ proporciona al hablante la seguridad de que sus palabras han sido escuchadas.
La escucha __________ proporciona al hablante la seguridad de que sus palabras han sido escuchadas.
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El enfoque de la entrevista emocional es comprender el estado ______ de los entrevistados
El enfoque de la entrevista emocional es comprender el estado ______ de los entrevistados
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Los profesionales utilizan técnicas de escucha ______ para demostrar respeto y empatía
Los profesionales utilizan técnicas de escucha ______ para demostrar respeto y empatía
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Las preguntas ______ se utilizan para alentar a los entrevistados a compartir información detallada
Las preguntas ______ se utilizan para alentar a los entrevistados a compartir información detallada
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El objetivo principal de la entrevista emocional es crear un ambiente ______ y seguro
El objetivo principal de la entrevista emocional es crear un ambiente ______ y seguro
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La entrevista emocional se centra en las emociones en lugar de solo ______
La entrevista emocional se centra en las emociones en lugar de solo ______
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Study Notes
Emotional Interviewing Techniques
Emotional interviewing is a method used by professionals such as detectives, therapists, and human resources personnel to elicit information from individuals in a variety of settings. This approach aims to understand the emotional state of interviewees while extracting facts, thoughts, feelings, memories, and experiences. By focusing on emotions rather than just facts, this technique can lead to deeper insights and a more complete understanding of the subject's perspective.
The primary objective of emotional interviewing is to create a safe environment where people feel free to express themselves openly. It encourages the interviewer to listen attentively, validate the person's emotions, and develop empathy towards their situation. There are several techniques that professionals use when employing emotional interviewing:
Active Listening
Active listening is a crucial component of emotional interviewing. It involves giving full attention to the person speaking, listening carefully to their words, and asking questions to clarify any ambiguities or misunderstandings. By actively listening, interviewers demonstrate respect and empathy, which helps build trust and rapport with the interviewee.
Open-Ended Questions
Open-ended questions are used during emotional interviews to encourage the speaker to share detailed information without influencing their answers with preconceived ideas. These questions usually begin with "what," "how," "why," or "tell me." They allow the speaker to explore their thoughts and feelings in depth, providing valuable insights into their emotions and beliefs. Examples of open-ended questions include:
- What were you feeling during that incident?
- How did it make you feel?
- Why do you think that happened?
- Tell me about your experience.
Validating Emotions
Validating the interviewee's emotions involves acknowledging and accepting their feelings without judgment. It helps them feel understood and builds trust between the two parties. By validating their emotions, interviewers show respect and appreciation for their perspectives, which fosters openness and honesty in future conversations.
Reflective Listening
Reflective listening involves summarizing and paraphrasing what the interviewee has said to demonstrate understanding and ensure accurate comprehension. It shows the speaker that their words have been heard and provides them a chance to correct any misinterpretations or clarify ambiguous statements. For example, if someone says, "I was really scared," a reflective response could be, "So, you felt fearful?"
Empathy Building
Empathy building involves showing genuine interest and concern for the interviewee's emotions, experiences, and thoughts. It helps create an environment where people feel comfortable sharing their feelings openly. By understanding the emotional context of someone's words, interviewers can develop empathy towards the person's situation, which enhances communication and builds rapport.
In conclusion, emotional interviewing is a valuable method used by professionals to understand individuals better. By focusing on emotions rather than just facts, it provides deeper insights into a subject's perspective. Techniques like active listening, open-ended questions, validating emotions, reflective listening, and empathy building are essential components of emotional interviewing that help build trust, foster openness, and encourage honest conversations.
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Description
Descubre las técnicas utilizadas por profesionales como detectives, terapeutas y personal de recursos humanos para extraer información de individuos en diversos contextos centrándose en las emociones. Aprende sobre la importancia de escuchar activamente, formular preguntas abiertas, validar emociones, practicar escucha reflexiva y desarrollar empatía para crear un ambiente seguro y fomentar la apertura en las conversaciones.
