16 Questions
What is the primary goal of a follow-up letter after a job interview?
To demonstrate professionalism and attention to detail
When is it especially important to write a follow-up letter?
After a job interview
What is the main purpose of an adjustment letter?
To apologize for a mistake
What is included in the adjustment letter from Bills Bikes?
A prepaid voucher to send back the incorrect bike and a $100 gift voucher
Why did Bills Bikes write an adjustment letter to Noe S. Johnson?
To respond to a product complaint
What is the tone of the adjustment letter from Bills Bikes?
Formal and apologetic
What is the purpose of sending a follow-up letter after a job application?
All of the above
What should you do after receiving a follow-up letter?
Respond to the letter immediately
What is the primary purpose of an inquiry letter?
To request information about a company or organization
What should be included in the second paragraph of an inquiry letter?
A clear statement of your purpose and/or request
What is the main difference between a resume and a job application letter?
A resume outlines your work experience, while a job application letter explains why you are qualified for the position
What is the typical length of a letter in a corporate environment?
One page
What are the two main purposes of a job application letter?
To explain why you are qualified for the position and to outline your skills and accomplishments
What is the primary audience for a letter in a corporate environment?
Vendors, clients, lawyers, colleagues, and governments
How should specific requests be presented in an inquiry letter?
In a list form for clarity
What is the purpose of a complimentary close in a letter?
To conclude the letter in a friendly way
Study Notes
Letters in Technical Writing
- Letters are a basic form of technical writing, rarely exceeding one page, and are used in corporate environments for external correspondence.
- Letters can be sent to or received from various entities, including potential employees, vendors, clients, lawyers, colleagues, and governments.
Essential Components of a Letter
- A letter should have the following eight essential components:
- Writer's address
- Date
- Reader's address
- Salutation
- Text
- Complimentary close
- Signature
- Typed name
Types of Letters with Specific Purposes
Inquiry Letters
- Letters of inquiry are used to request information about a company or organization.
- They should introduce yourself, clearly state your purpose and/or request, and be concise.
- Specific requests can be listed in a clear format for clarity.
- The letter should conclude in a friendly tone, showing appreciation for the help received.
Job Application Letters
- A job application letter, also known as a cover letter, should be sent with a resume when applying for jobs.
- It explains why you are qualified for the position and should be selected for an interview.
- The letter should highlight your skills, accomplishments, and experiences.
Follow-up Letters
- Follow-up letters express appreciation for the time taken to respond to a request or consider a job application.
- They demonstrate professionalism and attention to detail.
- Follow-up letters are especially important after a job interview, thanking the interviewer for their time.
Adjustment Letters
- An adjustment letter is a response to a customer complaint about a product or service.
- Its main goal is to offer reparation for any mistakes and provide a short explanation for the actions.
- The letter should apologize for the mistake, offer a solution, and include a gesture of goodwill, such as a gift voucher.
This quiz covers the basics of writing letters in a corporate environment, including external correspondence and effective letter writing techniques.
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