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Questions and Answers
What is ethical communication primarily concerned with?
Which of the following best defines an ethical dilemma?
Which of the following is NOT a form of unethical communication?
What is an ethical lapse?
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In the context of legal communication, what does transparency require?
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Which of these aspects is crucial when understanding your audience?
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What does violating privacy in communication refer to?
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What is the primary purpose of a code of ethics in an organization?
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What is the primary function of technical communication?
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Which of the following is NOT considered a form of digital communication?
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Why is critical thinking important in online research?
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Which of Hofstede's dimensions relates to the extent of inequality held within a society?
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What is one of the four tasks involved in preparing effective technical documents?
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In what way is technical communication part of most careers?
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Which task is least likely to be performed by a technical communicator?
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Which aspect of technical communication emphasizes its reach among various cultures?
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What is a primary focus of reader-centered technical communication?
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What is an essential feature of accessible technical communication?
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Which purpose does technical communication serve when it aims to instruct readers?
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What role does effective visuals play in technical communication?
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In the case of Sarah reporting her findings about air quality, what ethical issue does she confront?
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What aspect of good teamwork is essential in technical communication?
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Which is NOT a characteristic of efficient technical communication?
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What is one way to anticipate and answer readers' questions in technical documents?
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Study Notes
Technical Communication
- Technical communication facilitates interaction with technology and aids in solving complex issues.
- It encompasses both digital and human elements, essential for effective workplace communication.
- The global nature of technical communication reflects diverse cultures, social issues, and political interests.
Key Features of Technical Communication
- Reader-Centered: Prioritizes understanding audience needs over author preferences.
- Accessible and Efficient: Documents should be well-organized and easy to navigate, providing only necessary information.
- Collaborative: Typically produced by teams with various roles, including writers and graphic designers.
- Versatile Formats: Utilizes both digital and print methods to deliver information.
Purposes of Technical Communication
- To inform readers by anticipating and answering their questions.
- To instruct users on performing tasks or following procedures effectively.
- To persuade readers to influence their thoughts or behaviors.
Preparing Effective Technical Documents
- Aim to provide usable information with persuasive reasoning.
- Weigh ethical issues carefully while collaborating in a team environment.
- Ensure compliance with legal standards and ethical guidelines in communication.
Ethical Issues in Communication
- Ethical dilemmas involve making tough choices between equally valid alternatives.
- Ethical lapses involve making clearly unethical decisions.
- A code of ethics provides guidelines for maintaining professionalism and integrity in communication.
Forms of Unethical Communication
- Withholding or distorting critical information can mislead audiences.
- Plagiarism and ignoring the negative consequences of communication can undermine credibility.
- Violating privacy infringes on individuals' rights and trust.
Understanding Your Audience
- Identify the primary and secondary audiences and their relationship to the content.
- Assess audience familiarity with technical details and varying levels of expertise.
- Consider cultural differences that may impact interpretation and expectations.
- Determine how audiences will access material—digitally, on paper, or in both formats.
Hofstede's Dimensions of Culture
- Individualism vs. Collectivism emphasizes personal versus group goals.
- Masculinity vs. Femininity addresses the distribution of emotional roles between genders.
- Power Distance measures how less powerful members expect and accept power distribution.
- Uncertainty Avoidance reflects how societies handle uncertainty and ambiguity.
- Long-term vs. Short-term Orientation gauges attachment to tradition versus future planning.
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Description
This quiz explores the fundamental aspects and key features of technical communication. Participants will learn about the importance of a reader-centered approach and the collaborative nature of this field. Key purposes and diverse formats used in technical communication are also covered.
