Technical Communication Overview
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Questions and Answers

What is ethical communication primarily concerned with?

  • Minimizing the amount of information shared to avoid confusion
  • Altering facts to enhance the message's appeal
  • Persuading the audience to adopt a specific viewpoint
  • Including necessary information for informed decision-making (correct)

    • Which of the following best defines an ethical dilemma?

  • A decision that can lead to an unethical outcome
  • A situation where one choice is clearly better than another
  • A circumstance in which all options are ethically valid (correct)
  • A conflict between laws and personal values

    • Which of the following is NOT a form of unethical communication?

  • Transparency in reporting (correct)
  • Withholding information
  • Ignoring negative consequences
  • Distorting information

    • What is an ethical lapse?

    <p>An unethical choice that is clearly identifiable</p> Signup and view all the answers

    In the context of legal communication, what does transparency require?

    <p>Ensuring accurate disclosure of relevant details</p> Signup and view all the answers

    Which of these aspects is crucial when understanding your audience?

    <p>Identifying the main audience and their needs</p> Signup and view all the answers

    What does violating privacy in communication refer to?

    <p>Sharing personal details without consent</p> Signup and view all the answers

    What is the primary purpose of a code of ethics in an organization?

    <p>To provide a set of guidelines for ethical behavior</p> Signup and view all the answers

    What is the primary function of technical communication?

    <p>To help people interact with technology and solve problems</p> Signup and view all the answers

    Which of the following is NOT considered a form of digital communication?

    <p>Face-to-face conversation</p> Signup and view all the answers

    Why is critical thinking important in online research?

    <p>It assists in determining information validity and relevance</p> Signup and view all the answers

    Which of Hofstede's dimensions relates to the extent of inequality held within a society?

    <p>Power Distance</p> Signup and view all the answers

    What is one of the four tasks involved in preparing effective technical documents?

    <p>Editing for punctuation, grammar, style, and organization</p> Signup and view all the answers

    In what way is technical communication part of most careers?

    <p>Most professionals engage in some form of technical communication</p> Signup and view all the answers

    Which task is least likely to be performed by a technical communicator?

    <p>Conducting independent scientific research</p> Signup and view all the answers

    Which aspect of technical communication emphasizes its reach among various cultures?

    <p>It involves understanding diversity in audiences</p> Signup and view all the answers

    What is a primary focus of reader-centered technical communication?

    <p>To clearly present information to the reader</p> Signup and view all the answers

    What is an essential feature of accessible technical communication?

    <p>Sensible organization of information</p> Signup and view all the answers

    Which purpose does technical communication serve when it aims to instruct readers?

    <p>To inform readers of processes</p> Signup and view all the answers

    What role does effective visuals play in technical communication?

    <p>They clarify concepts and relationships</p> Signup and view all the answers

    In the case of Sarah reporting her findings about air quality, what ethical issue does she confront?

    <p>The necessity of testing employees for benzene poisoning</p> Signup and view all the answers

    What aspect of good teamwork is essential in technical communication?

    <p>Clearly defining roles and responsibilities</p> Signup and view all the answers

    Which is NOT a characteristic of efficient technical communication?

    <p>Overloading the document with unnecessary details</p> Signup and view all the answers

    What is one way to anticipate and answer readers' questions in technical documents?

    <p>Including an FAQ section</p> Signup and view all the answers

    Study Notes

    Technical Communication

    • Technical communication facilitates interaction with technology and aids in solving complex issues.
    • It encompasses both digital and human elements, essential for effective workplace communication.
    • The global nature of technical communication reflects diverse cultures, social issues, and political interests.

    Key Features of Technical Communication

    • Reader-Centered: Prioritizes understanding audience needs over author preferences.
    • Accessible and Efficient: Documents should be well-organized and easy to navigate, providing only necessary information.
    • Collaborative: Typically produced by teams with various roles, including writers and graphic designers.
    • Versatile Formats: Utilizes both digital and print methods to deliver information.

    Purposes of Technical Communication

    • To inform readers by anticipating and answering their questions.
    • To instruct users on performing tasks or following procedures effectively.
    • To persuade readers to influence their thoughts or behaviors.

    Preparing Effective Technical Documents

    • Aim to provide usable information with persuasive reasoning.
    • Weigh ethical issues carefully while collaborating in a team environment.
    • Ensure compliance with legal standards and ethical guidelines in communication.

    Ethical Issues in Communication

    • Ethical dilemmas involve making tough choices between equally valid alternatives.
    • Ethical lapses involve making clearly unethical decisions.
    • A code of ethics provides guidelines for maintaining professionalism and integrity in communication.

    Forms of Unethical Communication

    • Withholding or distorting critical information can mislead audiences.
    • Plagiarism and ignoring the negative consequences of communication can undermine credibility.
    • Violating privacy infringes on individuals' rights and trust.

    Understanding Your Audience

    • Identify the primary and secondary audiences and their relationship to the content.
    • Assess audience familiarity with technical details and varying levels of expertise.
    • Consider cultural differences that may impact interpretation and expectations.
    • Determine how audiences will access material—digitally, on paper, or in both formats.

    Hofstede's Dimensions of Culture

    • Individualism vs. Collectivism emphasizes personal versus group goals.
    • Masculinity vs. Femininity addresses the distribution of emotional roles between genders.
    • Power Distance measures how less powerful members expect and accept power distribution.
    • Uncertainty Avoidance reflects how societies handle uncertainty and ambiguity.
    • Long-term vs. Short-term Orientation gauges attachment to tradition versus future planning.

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    Related Documents

    Technical Writing Lesson 1 PDF

    Description

    This quiz explores the fundamental aspects and key features of technical communication. Participants will learn about the importance of a reader-centered approach and the collaborative nature of this field. Key purposes and diverse formats used in technical communication are also covered.

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