Questions and Answers
What is one of your strengths?
Patience - this permits me to work with many different kinds of people and handle difficult situations.
What is one of your weaknesses?
Being organized wasn't my strongest point, so I took steps to fix it and now I am more organized.
Describe a situation where you disagreed with someone and how you handled it.
I wanted to split the sections, while she wanted us to do each section together. I explained that my decision would enable us to work faster. We discussed it and agreed, and it turned out well.
What was your leadership role in the Misses Department?
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Why do you want to work at Target?
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What does world-class customer service mean to you?
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Describe a time when you managed multiple tasks and what was the outcome.
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How did you teach someone new a task?
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Describe a time you exceeded expectations.
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How did you handle a customer complaint?
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When did you put someone’s needs before your own?
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What is an example of an outside skill set you utilized?
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How would you work with someone you didn't get along with?
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How did you face a hard situation and how did you solve it?
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Tell me about yourself.
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Study Notes
Strength
- Patience enables effective collaboration with diverse individuals and efficient handling of difficult situations.
Weakness
- Initially struggled with organization, but took proactive steps to improve and has since become more organized.
Conflict Resolution
- Faced disagreement with a colleague about work division; proposed splitting sections for efficiency, which was accepted and improved workflow.
Leadership Experience
- Led a team in the Misses Department with four members; successfully implemented a split-team structure for improved task management.
Motivation for Target
- Strong admiration for Target due to its great deals and commitment to customer service, aligning with personal passions.
World Class Customer Service
- Assisted a lost customer by helping her locate multiple items over an hour, resulting in a grateful customer and positive feedback.
Multitasking
- Managed multiple tasks efficiently, handling shoes, accessories, and coats from easiest to hardest, with spare time for additional help.
Training New Employees
- Trained a new employee in the shoe department by demonstrating tasks and encouraging independent practice while being available for questions.
Exceeding Expectations
- Took initiative to gain cash register training, efficiently managed busy lines during peak hours, impressing colleagues with quick learning.
Customer Complaint Resolution
- Handled an upset customer whose toy was broken; offered a replacement free of charge, ensuring satisfaction and resolving the issue.
Prioritizing Others
- Temporarily paused personal tasks in the women’s shoes section to assist at the busy front register, resuming work once lines were managed.
Adaptability to New Skills
- Transitioned from shoe department to home goods; recognized initial discomfort, but realized similarities improved comfort over time.
Professional Collaboration
- Willing to set personal differences aside to effectively collaborate with individuals one does not get along with.
Problem-Solving Under Pressure
- Resolved pricing issues for an untagged item by researching and locating the correct price, ensuring a smooth customer experience.
Personal Introduction
- Motivated by engagement with people and enhancing their experiences; passionate about customer service, with extensive retail experience seeking new opportunities.
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Description
This quiz includes flashcards designed to help you prepare for common interview questions, focusing on strengths, weaknesses, and conflict resolution. Each card presents a key term with its definition and context to enhance your understanding and response formulation.