Podcast
Questions and Answers
What is one of your strengths?
What is one of your strengths?
Patience - this permits me to work with many different kinds of people and handle difficult situations.
What is one of your weaknesses?
What is one of your weaknesses?
Being organized wasn't my strongest point, so I took steps to fix it and now I am more organized.
Describe a situation where you disagreed with someone and how you handled it.
Describe a situation where you disagreed with someone and how you handled it.
I wanted to split the sections, while she wanted us to do each section together. I explained that my decision would enable us to work faster. We discussed it and agreed, and it turned out well.
What was your leadership role in the Misses Department?
What was your leadership role in the Misses Department?
Why do you want to work at Target?
Why do you want to work at Target?
What does world-class customer service mean to you?
What does world-class customer service mean to you?
Describe a time when you managed multiple tasks and what was the outcome.
Describe a time when you managed multiple tasks and what was the outcome.
How did you teach someone new a task?
How did you teach someone new a task?
Describe a time you exceeded expectations.
Describe a time you exceeded expectations.
How did you handle a customer complaint?
How did you handle a customer complaint?
When did you put someone’s needs before your own?
When did you put someone’s needs before your own?
What is an example of an outside skill set you utilized?
What is an example of an outside skill set you utilized?
How would you work with someone you didn't get along with?
How would you work with someone you didn't get along with?
How did you face a hard situation and how did you solve it?
How did you face a hard situation and how did you solve it?
Tell me about yourself.
Tell me about yourself.
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Study Notes
Strength
- Patience enables effective collaboration with diverse individuals and efficient handling of difficult situations.
Weakness
- Initially struggled with organization, but took proactive steps to improve and has since become more organized.
Conflict Resolution
- Faced disagreement with a colleague about work division; proposed splitting sections for efficiency, which was accepted and improved workflow.
Leadership Experience
- Led a team in the Misses Department with four members; successfully implemented a split-team structure for improved task management.
Motivation for Target
- Strong admiration for Target due to its great deals and commitment to customer service, aligning with personal passions.
World Class Customer Service
- Assisted a lost customer by helping her locate multiple items over an hour, resulting in a grateful customer and positive feedback.
Multitasking
- Managed multiple tasks efficiently, handling shoes, accessories, and coats from easiest to hardest, with spare time for additional help.
Training New Employees
- Trained a new employee in the shoe department by demonstrating tasks and encouraging independent practice while being available for questions.
Exceeding Expectations
- Took initiative to gain cash register training, efficiently managed busy lines during peak hours, impressing colleagues with quick learning.
Customer Complaint Resolution
- Handled an upset customer whose toy was broken; offered a replacement free of charge, ensuring satisfaction and resolving the issue.
Prioritizing Others
- Temporarily paused personal tasks in the women’s shoes section to assist at the busy front register, resuming work once lines were managed.
Adaptability to New Skills
- Transitioned from shoe department to home goods; recognized initial discomfort, but realized similarities improved comfort over time.
Professional Collaboration
- Willing to set personal differences aside to effectively collaborate with individuals one does not get along with.
Problem-Solving Under Pressure
- Resolved pricing issues for an untagged item by researching and locating the correct price, ensuring a smooth customer experience.
Personal Introduction
- Motivated by engagement with people and enhancing their experiences; passionate about customer service, with extensive retail experience seeking new opportunities.
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