Questions and Answers
Why do you want to work for Target?
What can you tell me about the Target company?
The headquarters are in Minneapolis, Minnesota. Partnered with CVS. Their slogan is: expect more, pay less. George Dayton founded Target and the first store opened in 1962.
How would you define customer service? What separates good customer service from bad?
The staff is friendly and always willing to help the customer find what he or she needs. The customer is not waiting in line for long periods of time at checkout. The store display is well kept and presented with adequate inventory.
Which of your traits do you think would be your biggest asset if hired in this role?
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Tell me about a time when you chose to go above and beyond for a customer.
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Can you tell me about a mistake you made on the job? What did you do to correct it, and what did you learn from the experience?
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If you saw a coworker steal a quarter from a register, what would you do?
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In your opinion, what makes a good team member?
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If you were assisting one customer and a second customer came up demanding your attention, what would you do?
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Can you describe a time when you faced an ethical dilemma on the job? How did you handle it?
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If a customer was looking for a product that was out of stock, what would you do? What if the product was discontinued?
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Tell me about a time when you didn't agree with a team member. What was the outcome?
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If two different managers gave you two conflicting priorities, how would you decide what to do?
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If you were counting out your cash register at the end of a shift and discovered you were $2 short, what would you do?
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Tell me about a time when you went above and beyond to help a teammate.
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If you were in the middle of a high-priority task and noticed a safety issue that poses an immediate risk to customers or coworkers, what would you do?
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What would you do if an angry customer became verbally abusive?
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If a customer is looking for a product but is having trouble describing it, what would you do?
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Study Notes
Working for Target
- Passion for Target's products and service; long-time customer.
- Desire to represent the brand positively.
About Target
- Headquarters located in Minneapolis, Minnesota.
- Partnered with CVS for pharmacy services.
- Slogan: "Expect more, pay less."
- Founded by George Dayton; first store opened in 1962.
Customer Service Definition
- Key elements of good customer service include friendliness, helpfulness, and efficiency at checkout.
- A clean and well-presented store enhances customer experience.
Personal Traits
- Strong traits include friendliness, approachability, hardworking nature, and being a fast learner.
Going Above and Beyond
- Assisted an elderly customer with her items and addressed an overcharging issue.
- Built rapport with regular customers, providing personalized service.
Handling Mistakes
- Initially reluctant to ask for help, resulting in errors.
- Learned the importance of asking for assistance to improve performance.
Addressing Theft
- Plan to report theft anonymously to a supervisor if witnessing a coworker stealing.
Good Team Member Qualities
- Essential traits: willingness to help, responsibility, and reliability.
Managing Customer Interactions
- Prioritize existing customer while directing new customers to other team members for assistance.
Ethical Dilemmas
- Not applicable, specific experience not provided.
Stock Management
- Inform customer of product unavailability; offer to check other locations or suggest similar in-stock items.
Conflict Resolution
- Resolved disagreement with a coworker by discussing concerns privately to ensure customer satisfaction.
Conflicting Priorities
- Emphasize communication by updating both managers and managing expectations about deadlines.
Cash Register Shortages
- Responsibility to report cash discrepancies to a manager and cover lost amount personally.
Supporting Teammates
- Not applicable, specific experience not provided.
Safety Issues
- Prioritize quick resolution of safety risks by rallying staff or addressing issue personally.
Dealing with Angry Customers
- Maintain calm demeanor, listen actively, and clarify complaints to seek resolution, escalating to company protocol if needed.
Assisting Customers in Product Searches
- Aim to communicate effectively to understand customer's needs despite poor product descriptions.
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Description
Prepare for your upcoming interview at Target with these essential flashcards. Each card covers key questions and information about the company, helping you articulate your passion for joining the team. Get ready to impress your interviewers with well-informed answers!