Target Interview Flashcards

Questions and Answers

Why do you want to work for Target?

I want to work for Target for the salary.

I love the products and service of Target. (correct)

I have friends that work there.

I heard the company is great.

What can you tell me about the Target company?

The headquarters are in Minneapolis, Minnesota. Partnered with CVS. Their slogan is: expect more, pay less. George Dayton founded Target and the first store opened in 1962.

How would you define customer service? What separates good customer service from bad?

The staff is friendly and always willing to help the customer find what he or she needs. The customer is not waiting in line for long periods of time at checkout. The store display is well kept and presented with adequate inventory.

Which of your traits do you think would be your biggest asset if hired in this role?

Friendly, approachable, hardworking, fast learner. Signup and view all the answers

Tell me about a time when you chose to go above and beyond for a customer.

I saw an old lady carrying many items to her car so I offered to help and found out that she had been overcharged. I took her to customer service to resolve the issue. Signup and view all the answers

Can you tell me about a mistake you made on the job? What did you do to correct it, and what did you learn from the experience?

When I first started, I never wanted to ask for help because I was new and didn't want to bother anyone, which caused mistakes. Now I always ask for help when I need it. Signup and view all the answers

If you saw a coworker steal a quarter from a register, what would you do?

Let the supervisor know anonymously if possible. Signup and view all the answers

In your opinion, what makes a good team member?

Willingness to help someone, making sure everyone is on the same page, being responsible, and reliable. Signup and view all the answers

If you were assisting one customer and a second customer came up demanding your attention, what would you do?

Tell them that I'm busy with the existing customer and instruct them where to find another team member or customer service for immediate attention. Signup and view all the answers

Can you describe a time when you faced an ethical dilemma on the job? How did you handle it?

N/A Signup and view all the answers

If a customer was looking for a product that was out of stock, what would you do? What if the product was discontinued?

I would let them know it's not available, and tell them I could check other Targets to see if they have them. I would also ask if there is a similar item that may be in stock. Signup and view all the answers

Tell me about a time when you didn't agree with a team member. What was the outcome?

I and a co-worker disagreed on how an unsatisfied customer was dealt with. I spoke to them one-on-one and we resolved it stating that we both only wanted what's best for the customer. Signup and view all the answers

If two different managers gave you two conflicting priorities, how would you decide what to do?

I believe communication is key, so I would constantly update both managers on my progress. Signup and view all the answers

If you were counting out your cash register at the end of a shift and discovered you were $2 short, what would you do?

I would report it to my manager then fill what is lost with my money. Signup and view all the answers

Tell me about a time when you went above and beyond to help a teammate.

N/A Signup and view all the answers

If you were in the middle of a high-priority task and noticed a safety issue that poses an immediate risk to customers or coworkers, what would you do?

I would ask surrounding staff if they could fix the safety issue. If not, then I would take care of it myself as quickly as possible. Signup and view all the answers

What would you do if an angry customer became verbally abusive?

I would keep calm, listen to the customer's complaint, and try to find a reasonable resolution. Signup and view all the answers

If a customer is looking for a product but is having trouble describing it, what would you do?

I would ask clarifying questions to help them articulate their needs better. Signup and view all the answers

Study Notes

Working for Target

Passion for Target's products and service; long-time customer.
Desire to represent the brand positively.

About Target

Headquarters located in Minneapolis, Minnesota.
Partnered with CVS for pharmacy services.
Slogan: "Expect more, pay less."
Founded by George Dayton; first store opened in 1962.

Customer Service Definition

Key elements of good customer service include friendliness, helpfulness, and efficiency at checkout.
A clean and well-presented store enhances customer experience.

Personal Traits

Strong traits include friendliness, approachability, hardworking nature, and being a fast learner.

Going Above and Beyond

Assisted an elderly customer with her items and addressed an overcharging issue.
Built rapport with regular customers, providing personalized service.

Handling Mistakes

Initially reluctant to ask for help, resulting in errors.
Learned the importance of asking for assistance to improve performance.

Addressing Theft

Plan to report theft anonymously to a supervisor if witnessing a coworker stealing.

Good Team Member Qualities

Essential traits: willingness to help, responsibility, and reliability.

Managing Customer Interactions

Prioritize existing customer while directing new customers to other team members for assistance.

Ethical Dilemmas

Not applicable, specific experience not provided.

Stock Management

Inform customer of product unavailability; offer to check other locations or suggest similar in-stock items.

Conflict Resolution

Resolved disagreement with a coworker by discussing concerns privately to ensure customer satisfaction.

Conflicting Priorities

Emphasize communication by updating both managers and managing expectations about deadlines.

Cash Register Shortages

Responsibility to report cash discrepancies to a manager and cover lost amount personally.

Supporting Teammates

Not applicable, specific experience not provided.

Safety Issues

Prioritize quick resolution of safety risks by rallying staff or addressing issue personally.

Dealing with Angry Customers

Maintain calm demeanor, listen actively, and clarify complaints to seek resolution, escalating to company protocol if needed.

Assisting Customers in Product Searches

Aim to communicate effectively to understand customer's needs despite poor product descriptions.

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Description

Prepare for your upcoming interview at Target with these essential flashcards. Each card covers key questions and information about the company, helping you articulate your passion for joining the team. Get ready to impress your interviewers with well-informed answers!