15 Questions
What are the two forms of communication mentioned in the text?
Internal and external communication
How should one respond to hostility during communication?
Show interest and concern in the person
What is the purpose of any communication according to the text?
To elicit a response in the other person
What is a key aspect of tactical communication in security roles?
Maintaining composure and professionalism to earn respect and cooperation
How can security personnel build rapport with the community?
By engaging in daily interactions to improve security and community relations
What is the role of clear communication in security procedures?
Building trust and understanding through transparent and clear communication
What should an officer prioritize when the situation has escalated and force is necessary?
Safety tactics over communications
What is a critical behavioral clue to watch for in mentally ill persons to assess potential danger?
Showing a willingness to become violent
How should an officer approach potential suicides?
Avoid being confrontational
What is emphasized as the worst mistake an officer can make in such situations?
Being too officious and not listening to what the people are saying
How should an officer use voice tone when dealing with escalated situations?
Use calm, modulated tones
What should an officer prioritize to ensure safety in a potentially dangerous situation?
Exert as much control as is needed to stay safe
What is the 8-step method for communicating with a subject of interest?
Meeting, greeting, identifying oneself, making an effective close
Which acronym is used for changing tactics if cooperation fails?
F.A.S.T.E.R. (fleeing custody, assault, safety, threat, excessive repetition)
What are the 5 things never to say to avoid inflaming a situation?
Come here, calm down, you are wrong, I disagree, stop
Study Notes
Tactical Communication and Crisis Management for Security Guards
- 8-step method for communicating with a subject of interest, including steps such as meeting and greeting, identifying oneself, and making an effective close
- 5-step hard step style appeals to reputation, time, money, family, and practical appeal to gain cooperation
- F.A.S.T.E.R. acronym for changing tactics if cooperation fails, including fleeing custody, assault, safety, threat, and excessive repetition
- Body language indicators of potential physical aggression, such as folding arms, invading space, and repetitive aggressive behavior
- Good listening habits, including never criticizing the speaker, avoiding distractions, and not being persuaded by personal biases
- 5 things never to say to avoid inflaming a situation, like "come here" and "calm down"
- Importance of clear, concise report writing with the inclusion of the 5 Ws: Who, What, Where, When, and Why
- Definition of mental illness as a disorder impairing judgment, behavior, or reality recognition
- Challenges of warehousing mentally ill individuals in jails, with approximately 300,000 mentally ill inmates and liability issues
- Emphasis on providing skills and qualifications for dealing with mentally ill individuals in the field, with the necessity of backup
- 4 stages of a crisis: pre-crisis, crisis, negotiations, and surrender, and the security guard's role in each stage
- Critical points for security guards, including developing trust, not sacrificing safety for rapport, and using force as a last resort
Test your knowledge of tactical communication and crisis management for security guards with this quiz. Explore the 8-step method for effective communication, the F.A.S.T.E.R. acronym for changing tactics, body language indicators of aggression, and the importance of clear report writing. Learn about dealing with mentally ill individuals, the stages of a crisis, and critical points for security guards.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
