Tactical Communication and Crisis Management for Security Guards Quiz

What are the two forms of communication mentioned in the text?

How should one respond to hostility during communication?

What is the purpose of any communication according to the text?

What is a key aspect of tactical communication in security roles?

How can security personnel build rapport with the community?

What is the role of clear communication in security procedures?

What should an officer prioritize when the situation has escalated and force is necessary?

What is a critical behavioral clue to watch for in mentally ill persons to assess potential danger?

How should an officer approach potential suicides?

What is emphasized as the worst mistake an officer can make in such situations?

How should an officer use voice tone when dealing with escalated situations?

What should an officer prioritize to ensure safety in a potentially dangerous situation?

What is the 8-step method for communicating with a subject of interest?

Which acronym is used for changing tactics if cooperation fails?

What are the 5 things never to say to avoid inflaming a situation?

Tactical Communication and Crisis Management for Security Guards

8-step method for communicating with a subject of interest, including steps such as meeting and greeting, identifying oneself, and making an effective close
5-step hard step style appeals to reputation, time, money, family, and practical appeal to gain cooperation
F.A.S.T.E.R. acronym for changing tactics if cooperation fails, including fleeing custody, assault, safety, threat, and excessive repetition
Body language indicators of potential physical aggression, such as folding arms, invading space, and repetitive aggressive behavior
Good listening habits, including never criticizing the speaker, avoiding distractions, and not being persuaded by personal biases
5 things never to say to avoid inflaming a situation, like "come here" and "calm down"
Importance of clear, concise report writing with the inclusion of the 5 Ws: Who, What, Where, When, and Why
Definition of mental illness as a disorder impairing judgment, behavior, or reality recognition
Challenges of warehousing mentally ill individuals in jails, with approximately 300,000 mentally ill inmates and liability issues
Emphasis on providing skills and qualifications for dealing with mentally ill individuals in the field, with the necessity of backup
4 stages of a crisis: pre-crisis, crisis, negotiations, and surrender, and the security guard's role in each stage
Critical points for security guards, including developing trust, not sacrificing safety for rapport, and using force as a last resort