Podcast
Questions and Answers
What are the two forms of communication mentioned in the text?
What are the two forms of communication mentioned in the text?
- Internal and external communication (correct)
- Formal and informal communication
- Written and spoken communication
- Verbal and non-verbal communication
How should one respond to hostility during communication?
How should one respond to hostility during communication?
- Show interest and concern in the person (correct)
- Assume a threatening stance
- Lose temper and show negative thinking
- Respond to hostility with hostility
What is the purpose of any communication according to the text?
What is the purpose of any communication according to the text?
- To express personal opinions
- To elicit a response in the other person (correct)
- To convey information only
- To dominate the conversation
What is a key aspect of tactical communication in security roles?
What is a key aspect of tactical communication in security roles?
How can security personnel build rapport with the community?
How can security personnel build rapport with the community?
What is the role of clear communication in security procedures?
What is the role of clear communication in security procedures?
What should an officer prioritize when the situation has escalated and force is necessary?
What should an officer prioritize when the situation has escalated and force is necessary?
What is a critical behavioral clue to watch for in mentally ill persons to assess potential danger?
What is a critical behavioral clue to watch for in mentally ill persons to assess potential danger?
How should an officer approach potential suicides?
How should an officer approach potential suicides?
What is emphasized as the worst mistake an officer can make in such situations?
What is emphasized as the worst mistake an officer can make in such situations?
How should an officer use voice tone when dealing with escalated situations?
How should an officer use voice tone when dealing with escalated situations?
What should an officer prioritize to ensure safety in a potentially dangerous situation?
What should an officer prioritize to ensure safety in a potentially dangerous situation?
What is the 8-step method for communicating with a subject of interest?
What is the 8-step method for communicating with a subject of interest?
Which acronym is used for changing tactics if cooperation fails?
Which acronym is used for changing tactics if cooperation fails?
What are the 5 things never to say to avoid inflaming a situation?
What are the 5 things never to say to avoid inflaming a situation?
Study Notes
Tactical Communication and Crisis Management for Security Guards
- 8-step method for communicating with a subject of interest, including steps such as meeting and greeting, identifying oneself, and making an effective close
- 5-step hard step style appeals to reputation, time, money, family, and practical appeal to gain cooperation
- F.A.S.T.E.R. acronym for changing tactics if cooperation fails, including fleeing custody, assault, safety, threat, and excessive repetition
- Body language indicators of potential physical aggression, such as folding arms, invading space, and repetitive aggressive behavior
- Good listening habits, including never criticizing the speaker, avoiding distractions, and not being persuaded by personal biases
- 5 things never to say to avoid inflaming a situation, like "come here" and "calm down"
- Importance of clear, concise report writing with the inclusion of the 5 Ws: Who, What, Where, When, and Why
- Definition of mental illness as a disorder impairing judgment, behavior, or reality recognition
- Challenges of warehousing mentally ill individuals in jails, with approximately 300,000 mentally ill inmates and liability issues
- Emphasis on providing skills and qualifications for dealing with mentally ill individuals in the field, with the necessity of backup
- 4 stages of a crisis: pre-crisis, crisis, negotiations, and surrender, and the security guard's role in each stage
- Critical points for security guards, including developing trust, not sacrificing safety for rapport, and using force as a last resort
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Description
Test your knowledge of tactical communication and crisis management for security guards with this quiz. Explore the 8-step method for effective communication, the F.A.S.T.E.R. acronym for changing tactics, body language indicators of aggression, and the importance of clear report writing. Learn about dealing with mentally ill individuals, the stages of a crisis, and critical points for security guards.