System Concepts in Organizations

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Questions and Answers

What term describes the arrangement where a system is made of subsystems and supersystems?

  • Permeability
  • Transformation
  • Interdependence
  • Hierarchical Ordering (correct)

Interdependence in a system means that components operate independently and do not rely on each other.

False (B)

What are the three concepts that characterize system components?

Hierarchical Ordering, Interdependence, Permeability

The process of _____ involves both input and output activities, requiring interaction with the external environment.

<p>exchange</p> Signup and view all the answers

Which type of feedback maintains steady system functioning?

<p>Negative feedback (B)</p> Signup and view all the answers

Match the following system properties with their definitions:

<p>Holism = The whole is greater than the sum of the parts Equifinality = Achieving the same end goal through different methods</p> Signup and view all the answers

Dysfunctional feedback can reinforce harmful behaviors within a system.

<p>True (A)</p> Signup and view all the answers

What is the term for allowing information and materials to flow in and out of a system?

<p>Permeability</p> Signup and view all the answers

Which concept refers to the tendency of open systems to maintain themselves and grow through the flow of information and materials with the environment?

<p>Negative entropy (D)</p> Signup and view all the answers

Requisite variety suggests that a system's internal workings must be simplistic and straightforward.

<p>False (B)</p> Signup and view all the answers

What is the primary purpose of feedback in a cybernetic system?

<p>To guide the system towards achieving its goals</p> Signup and view all the answers

Karl Weick's theory of organising highlights the importance of reducing __________ in an organisation's information environment.

<p>ambiguity</p> Signup and view all the answers

Which of the following best describes Weick's view of organisations?

<p>Organisations co-create their environment through enactment. (B)</p> Signup and view all the answers

Match the systems theorist with their respective theory:

<p>Norbert Wiener = Cybernetic Systems Theory Karl Weick = Theory of Organising Chaos Theory = Emergence from disorder New Science = Adaptive systems</p> Signup and view all the answers

What key principles are emphasized by the 'New Science' systems theory in organizational communication?

<p>Relationships, participation, embracing change, and openness to information.</p> Signup and view all the answers

Cybernetic Systems Theory addresses both system growth and environmental influence.

<p>False (B)</p> Signup and view all the answers

Flashcards

System

An assembly of components in an organization, including people and departments.

Hierarchical Ordering

A system involves subsystems and supersystems, like departments in an organization.

Interdependence

Components of a system rely on each other to function effectively.

Permeability

The ability of a system to allow information and materials to flow in and out.

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Input-Throughput-Output

A system transforms inputs from the environment into outputs.

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Process of Exchange

Interaction with the external environment involving both inputs and outputs.

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Feedback

A process that aids system functioning, with types influencing change.

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Holism

The whole is greater than the sum of its parts, achieving more together.

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Negative Entropy

The process by which open systems sustain and grow through information and material exchange.

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Requisite Variety

The necessity for a system's internal complexity to match its external environmental complexity.

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Cybernetic Systems Theory

The theory focused on steering systems toward goals using feedback and mechanisms.

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Interrelated Components

Components in a system that interact and depend on each other to achieve goals.

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Organising (Weick)

The process of reducing ambiguity in communication to make sense of information environments.

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Sensemaking

The act of interpreting ambiguous situations within an organisation to form useful strategies.

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New Science Systems Theory

The contemporary view of organisations as adaptive systems influenced by chaos and complexity theories.

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Key Principles of New Sciences

Emphasizes relationships, participation, and adaptability in organisations under changing conditions.

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Study Notes

System Concepts in Organizations

  • Systems are composed of interconnected components (people and departments)
  • Hierarchical structure: Subsystems (e.g., departments) and supersystems (e.g., healthcare industry) exist
  • Interdependence: Components rely on each other
  • Permeability: Information and materials flow into and out of the system

System Processes

  • Input-Throughput-Output: Systems receive input, process it (throughput), and produce output
  • Process of Exchange: Input and output activities involve interaction with the environment; system boundaries can be open or closed
  • Process of Feedback: Crucial for maintaining stability (negative feedback) and driving change (positive feedback); dysfunctional feedback can reinforce harmful behaviors
  • Permeability of system boundaries impacts the exchange process

System Properties

  • Holism: The whole system is greater than the sum of its parts
  • Equifinality: Different methods can achieve the same outcome
  • Negative Entropy: Open systems sustain and grow through exchange with the environment
  • Requisite Variety: Systems need internal complexity to manage environmental complexity

Systems Theories

Cybernetic Systems Theory

  • Aims to guide systems (physical, natural, and organizational) toward goals
  • Involves system goals, mechanisms, and feedback
  • Example: Human body regulating temperature, organizational performance review
  • Focuses on feedback and interdependence; does not address growth or environmental influence

Karl Weick's Theory of Organizing

  • Organizing reduces ambiguity in the information environment through communication
  • Organizational members use "assembly rules" and interaction for sensemaking
  • Organizations co-create their environment via enactment
  • Reducing ambiguity is crucial for success, especially in crisis

"New Science" Systems Theory

  • Organizations are adaptive systems, and order can arise from disorder
  • Emphasizes complexity, fluctuating information, and potential for innovation at the "edge of chaos"
  • Key principles: Relationships, participation, change acceptance, openness to diverse information
  • Importance of adapting to complex environments

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